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Shangri-La's Eros Hotel

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#14 of 701 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,488 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
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New Delhi, India
Reviewed yesterday NEW

love this place. Truly grandeur in every aspect. I loved Grappa. Also a great coffee place. Service is impeccable adn food is good too. If you are in Delhi, do visit this place for a great experience and I am sure you wont regret

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Helpful?
Thank teekhi_mircheee
Delhi
Reviewed 3 days ago NEW

Horizon club lounge entire team at shangrila delhi is magical team which will make sure and do any impossible thing just like a magician for the comfort of their guests. I frequently visit this place and it's always like I am at my home.my sincere appreciation to horizon team members who are Lee,abhishek,mandeep,komal and last but not the least Megha...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank 811Jpat
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. Happy to know that you found our staff courteous and helpful, choice and quality of food at the Buffet breakfast to your satisfaction. We are very grateful for your gracious appreciation for Lee, abhishek, mandeep, komal, Megha...

United States
Reviewed 3 days ago NEW

I stayed at this property for 2 nights, and I am glad I didn't have to stay longer! Check-in/check-out was smooth, but that was one of the only thing that went right. Once I was escorted to my floor, I immediately noticed very, very strong chemical odor. I had been sick, so I thought my senses were a bit off....

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Helpful?
Thank YKL1
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your constructive observations about the room. Your comments about the Spa are valuable and will take this up as a training need going forward. We are glad to learn that you found Dinner at Shang Palace - the Chinese restaurant wonderful and...

Rajpura, India
Reviewed 4 days ago NEW

Shangri-la is one of the best place in Delhi for food and drinks in Delhi , they always do new things to attraction. They have new lounge called GRAPPA, simlpy wow - toothsome food , great ambience . ..

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Helpful?
Thank jotsimransingh
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your lovely review for Grappa. We are very pleased to know that you enjoyed the toothsome food and the ambience. Your encouraging words mean a lot to us and I have shared the same with the team. We would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Copenhagen, Denmark
Reviewed 4 days ago NEWvia mobile

Stayed here for six nights and loved it. Close to Connaught Circle, close to presidential complex. Rooms are in great shape - so are the bathrooms. Roomservice and laundry service are excellent. Wi-fi is impeccable. Onsite restaurants - a chinese, an italian and an indian - are all worth a visit in their own right. Breakfast is grand. Would very...

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Helpful?
Thank William S
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had comfortable stay. Happy to know that you appreciated our excellent service standards and found our staff attentive Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back...

Reviewed 4 days ago NEWvia mobile

We were disappointed with our stay this time. The rooms and the spa facilities were below the level of Shangri La hotels. As we are from the loyalty member list, we would like someone to contact us from the hotel. Thanks, Monika

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Helpful?
Thank Monika D
London, United Kingdom
Reviewed 4 days ago NEW

Room: Just refurbished so looks good although a couple of teething problems (paint splatters, phone beeped every hour even at night and the shower leaked). Pool: Good pool area but unheated so cold and no licence so you can’t get a beer. Housekeeping: Did the basics but no evening refresh / turn down service and forgot to provide towels on...

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Helpful?
Thank Jezza G
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Please accept my most sincere apologies for the inconvenience caused to you during your visit. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears...

Reviewed 5 days ago NEWvia mobile

Last min decision on staying at shangri la 3 days ago before our stays. We stayed at the highest floor which was 18th. Our room have a nice city view which is Le Meridien just right in front. Love the room so much. Especially the sofa by the window.

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Helpful?
1Thank phoebep617
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your lovely review about our hotel. We are so pleased to learn that you had an enjoyable stay. We are happy to learn that you found the room well appointed with stunning views of the city. Your encouraging words mean a lot to us and I have shared the same with the team. We would...

New Delhi, India
Reviewed 6 days ago NEW

Shangri-la is one of the best place for food and drinks, they always do new things to attraction. They have new lounge called GRAPPA, simlpy wow. Must meet for hotel and lounge to Mr Abhishak Sadhoo, Mr Vivek Tyagi and Mr Prashant Sharma for more. Special keys on the property. Have drink/cocktail by Mr Chirrag, a awesome bartender. He will...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank Manav B
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. Happy to know that you appreciated our excellent service standards and found our staff attentive. We are very grateful for your gracious appreciation for Mr. Abhishek Sadhoo, Vivek Tyagi, Prashant Sharma and Chirrag. Your encouraging words mean a lot to us and I have shared the same with the...

Newcastle upon Tyne, United Kingdom
Reviewed 6 days ago NEW

Beautiful hotel with warm and welcoming and staff that can't do enough for you. The rooms are large and even though we had a pre refurbishment one, it was lovely ! The breakfast buffet was outstanding, fresh and varied with live cooking stations. Now for the not so good bit, noise from the bar ! Even though it was on...

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Helpful?
Thank carrowe
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are so pleased to learn that you had comfortable stay. Happy to know that you appreciated our excellent service standards and found our staff attentive Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: ₹ 10,333 - ₹ 19,458 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Agoda, Travelocity, Hotels.com, Priceline and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room”
 of 5 bubbles jezzag2014, 19 Feb 2017 | Read review
“Ask for a high floor away from the bar music”
  • Lovely room and comfy bed
  • Elephant towel in the bedroom
 of 5 bubbles carrowe, 17 Feb 2017 | Read review
“Avoid rooms near the lifts”
 of 5 bubbles RoyalShark, 16 Feb 2017 | Read review
“spaced suite offer the very best in luxury living”
 of 5 bubbles Kay581, 15 Feb 2017 | Read review
“10 floor is very quiet.”
 of 5 bubbles monkey_uk83, 14 Feb 2017 | Read review
5 of 5