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What is Travellers’ Choice?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Eros New Delhi
Updated 16/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 2,665 in New Delhi
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of the premier business and commercial district, Connaught Place. Within close proximity to Parliament, Central government & key corporate offices, the iconic India Gate, Janpath- the shopping helm of Delhi city center. The hotel's new rooms provide fresh and contemporary stay experience with unique design offerings New Delhi's sole split level Horizon Club Lounge offers panoramic views of the city's historic district with exceptional service to discerning guests. Guests can indulge in varied culinary experiences such as our iconic Shang Palace and the hot spots of Delhi – Tamra, Grappa and Sorrento over looking lush green gardens & private dining. Our opulent ballroom and multiple meeting spaces with natural light and adjoining open terrace makes the hotel a preferred choice Our world renowned Chi, The Spa, the first in New Delhi, uses natural products to provide revitalizing and therapeutic experiences.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Special diet menus
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese, Hindi
Hotel links
Special Offer:Enjoy One Free Night, Late Checkout and 15% off Spa and Dining
Location
Full view
100Great for walkers
Grade: 100 out of 100
51Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
19 Ashoka Road Connaught Place, New Delhi 110001 India
Getting there
Patel ChowkNew Delhi Metro6 min
JanpathNew Delhi Metro8 min
4592Reviews60Q+A100Room tips
Reviews
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Most Recent
Had an amazing experience at the Shangri- la hotel at my sister’s roka ceremony. Great food, great ambience and wonderful hospitality…..completely satisfied. Great hospitality by mr. ashish rawat ji. Had a great experience, enjoyed a lot.
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Date of stay: May 2022Trip type: Travelled
Helpful
Hotel's Favourite
I have been visiting and staying in this hote for last 13-14 years, everytime I visit , staff there makes me feel like home. Staff right from the valet parking, porch to the front desk ( special mention of Kapil at Front desk ) to restaurants. This is great property with great location and service. Highly recommended
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Date of stay: February 2021Trip type: Travelled
1 Helpful vote
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 11 Feb 2021
Dear Mr Satya , We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Resident Manager's Office
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it was a awesome experience. all the preparstions were delcious. thanx to staff and special thanx to chef DEV RAJ Ji. everyone had a great experience. the hall was also neat and clean and very well maintained
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Date of stay: May 2022Trip type: Travelled
Helpful
We became Shangri-La Jade members via the Warmer Welcomes route because of our status with Taj. However, none of the Shangri-La hotels in India really interests me and last year I even cancelled a stay here after receiving a rather cold response over email before our scheduled arrival. Since then they have elevated Mr. Abhishek Sadhoo as the GM of the hotel and this time the interaction went lot better. He immediately upgraded us to their Executive Suite which prompted us to extend our stay by one more night that was originally scheduled for a night. Before our arrival, I had a few more email communications with Prashant Sharma and Aditya Sharma, both part of the Front Office team, to get clarifications on a few details. The interactions were cordial but unlike some other hotels, none actually came forward to introduce themselves during our stay. The other contact I had was with Shalini of the guest relations, who first called me and then took photographs of our kids (who were travelling) to do "something special". We checked in slightly early although the room was already ready. Shalini was there to greet us and guide us to the room. That "special" turned out to be a dessert platter along with an edible photo-frame with our kids' picture etched on it. This is actually quite standard in luxury and upper-upscale hotels these days. Although the quality was okay for a welcome amenity platter, I just wished they had included a few savoury items too. Our bed also had a "welcome back" decoration that was again okay and not something that wowed us. As Jade members we are eligible for 3 official welcome amenities. At Shangri-La hotels elsewhere in Asia you usually select these from a list during check-in, which was, however, pre-selected for us here, consisting of a cookie platter, two cans of diet Coke and two bottles of Kingfisher Ultra. It was okay but we still wished they had asked us for our choice of options. Once upon a time this was the ITDC Kanishka and thus the size of rooms here reflected a bygone era not necessarily reflecting the standard Shangri-La follows elsewhere in Asia. Our Executive Suite was significantly on the smaller side, although the use of carpeted floor gave the impression of a cosiness. The small living room was dominated by a round marble-top dining table with 2 chairs and a rather tiny round coffee table. There was a 32 inch LCD TV, again small by today's standards which actually had a cable connection (not DTH)! The tea and coffee cabinet had a collection of teas and just a water boiling kettle. The best part of the living area was the view windows with the cushioned seating attached to them. These turned out to be comfortable beds for kids, not so much for adults. There was a manual alarm clock on the dining table and a potted plant, not something we see anymore. The bedroom on the other hand was of standard size, with an ottoman-chair pair near the entrance and a reasonably comfortable bed. Still the luggage space was poorly designed as the bedroom door kept hitting it and the door needed to be shut to open all the drawers there. The bathroom was cavernous, marble clad, with a tub, toilet, sink and a separate shower area at the back. They use some kind of recovered water to flush toilets, which had odour and a yellowish colour, not exactly nice experience in a luxury hotel bathroom. The housekeeping was quite average, on the slower side, since it took them a long time to attend even simple requests. Sometimes it'd take a few iterations for them to understand the exact requirement also. Speaking of which, they had one of the slowest elevator banks for such a large hotel; so most of the time it would be a long wait to get down to the lobby or up to the Horizon Club. The Executive Lounge on the top floor was although a great place to relax. Unlike many other hotels in Delhi, they actually allow kids with parents. Someone will attend the moment you stepped in here, but the high-demand window seats were usually taken unless you arrived well before the start of the cocktail hour. The food offering was quite okay, although there was no actual cocktails available, just plain drinks. The views from the Horizon Club lounge were quite awesome, all round the day. We also had breakfast one day here. Although the spread was nothing much, the service was spectacular as we had the whole lounge to ourselves for a good period of time. In addition, most of the hot items would be brought from their main kitchen while they did serve a decent enough Benedict. If you leave aside the general shortcomings with their hard product and the service that was not up to Shang standards, the food in their restaurants easily matched the level. Of course, it helped that the menu at these restaurants was largely in sync with other Shang properties and I have separate posts on our experiences at both Shang Palace and Sorrento. We had breakfast at Tamra on the second day. I liked their focus on SE Asia food and they made a very good noodle soup, not always available in breakfast buffets in India. The India specific items like nihari, etc were also quite nice for a buffet. The only thing missing was, perhaps, some sushi! Whether we would come back to stay here again would depend upon the prevailing room rates, as there are quite a few spectacular hotels this side of the city which are known to excel in service that this property can't match. On the other hand, it makes no sense to be accumulating points as Golden Circle (or Shangri-La Circle or whatever) member in India, either. However, its restaurants may draw us back if we're nearby, given how impressed we were with them.…
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Rooms facing the Windsor Pl circle have spectacular city views
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Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 3 days ago
Dear Mr. Samanta, Thank you for taking the time to share your feedback. We have noted the area of concern to look at. Your kind rating encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit. Abhishek Sadhoo General Manager
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We had hosted 3 events in Shangrilla Banquet. Special thanks to chef Devraj Bhatt who assisted us in choosing a variety of dishes for all our 3 events. We had 70% of foreign guests, and everyone was going gaga over the food. The entire banquet operation team was extremely courteous.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 1 week ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience. We would be delighted to welcome you again on your next visit. Best regards Abhishek Sadhoo General Manager
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Absolutely love this hotel! I have visited many hotels but this one is the best. We visited Shangri-La to celebrate mother's day. And I must say everything was excellent. Hospitality was outstanding. Food was awesome. Staff was very friendly and cooperative. A very very special appreciation to Mr. Kapil (duty Manager) for taking good care of us from starting to end. He is a true asset to this fabulous hotel. He really went above and beyond for making our trip memorable. We will definitely be back!! Keep up the good work.
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 1 week ago
Dear Mr. Manish, Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. Glad to hear you had an amazing Dinning experience with us. My colleagues are truly delighted to hear about your feedback. We all look forward to having you visit us again. Best regards, Abhishek Sadhoo General Manager
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Yashoda and Rahul C. provided really good and personal service to us from the start to the end. Impressed by their work ethic and professionalism. Thanks so much for the good experience. Will ask for them again on my next visit.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 1 week ago
Dear Ms. Kukreja, Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards and the dining experience at our restaurant. We would be delighted to welcome you again on your next visit. Best regards Abhishek Sadhoo General Manager
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Very good cordinative and helpful staff good food quality and service on time very clean halls and housekeeping staff also do their job perfectly specially thanks to Mr Anup Singh and vinesh they guys are very helpful with polite very very nice banquet service nice excellent job Mr anup
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 2 weeks ago
Dear Guest Thank you for sharing your wonderful feedback with us. It gives us immense pleasure to know that you enjoyed the service standards. We would be delighted to welcome you again on your next visit. Best regards Abhishek Sadhoo General Manager
Read more
Excellent food and service we had the memorable Marraige function with excellent menu crafted by chef Devraj Bhatt and all courtesy goes to mr Shashank sharma the incharge for booking what a great guy excellent guidance and networking we felt we are at home the team of people are excellent the are the real assets of the hotel.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 2 weeks ago
Dear Guest Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. Glad to hear you had an amazing Dinning experience with us. My colleagues are truly delighted to hear about your feedback. We all look forward to having you visit us again. Best regards, Abhishek Sadhoo General Manager
Read more
Thank you Mary from Tamra restaurant who took good care of us. She took good care of my daughter and made us comfortable like being at home. All in all a beautiful, clean luxury hotel with all the amenities. Staff is courteous, polite and trained. Their spread at Breakfast, Lunch and Dinner is amazing and increases you appetite. Swimming pool is safe and clean with a staff stationed to help you in need. Italian and Chinese restaurants Sorrento and Shang Palace are equally good in serving to your taste buds. Overall a satisfied experience. Special mention to Mr. Laxman Rao who is a great author on Hindi literature and made us fall in love for his masala Chai.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Abhishek Sadhoo, Other at Shangri-La Eros New Delhi
Responded 2 weeks ago
Dear Guest We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely Abhishek Sadhoo General Manager
Read more
PRICE RANGE
$110 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel new delhi, shangrila hotel, hotel shangri la delhi, hotel shangri la new delhi
FORMERLY KNOWN AS
Shangri-La Hotel, New Delhi
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiConnaught Place/Janpath
NUMBER OF ROOMS
320
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Claim Your Listing Frequently Asked Questions about Shangri-La Eros New Delhi
Which popular attractions are close to Shangri-La Eros New Delhi?
Nearby attractions include Delhi Metro Museum (0.5 km), Nero Bar (0.2 km), and KCS Kashmir Shawl Emporium (0.2 km).
What are some of the property amenities at Shangri-La Eros New Delhi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Eros New Delhi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Eros New Delhi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Shangri-La Eros New Delhi?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Eros New Delhi?
Conveniently located restaurants include Tamra, Mister Chai, and Sorrento.
Are there opportunities to exercise at Shangri-La Eros New Delhi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Eros New Delhi have an airport shuttle?
Yes, Shangri-La Eros New Delhi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Eros New Delhi have airport transportation?
Yes, Shangri-La Eros New Delhi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Eros New Delhi?
Yes, dry cleaning and laundry service are offered to guests.