Firstly, the hotel is near the airport, so the location is good and I think safe overall. Secondly, the mattress and pillows were wonderful which contributes to a good night sleep. Breakfast selection is quite extensive. However, one incident triggers a bad experience for me. When the server was serving the pizza that I ordered for room service, his fingers was on the crust of the Pizza. I have feedback to the hotel and they have offered to speak to me for service recovery. Which I think reflects the hotel commitment to service quality. Another thing the hotel can improve on is the soundproofing of the window. There is a wedding and the noise (with all due respect) prevents an early rest considering I have a 7.30am flight to catch.
The greatest part of the hotel is the location. It is within 15 minutes of driving distance from all the terminals of New Delhi Airport , 15 minutes to 20 minutes drive to Gurugram business center and 30 minutes to heart of the New Delhi City. I would be not correct if I also do not mention the exemplary service and the courteous staff and personnel of the hotel. At a very odd time I needed 22 pages of printout for a business meet , the gentleman at the reception was more than happy to help me out and provided the printout. The ambience , decor and cleanliness is perfect and unmatchable. The food at the restaurant K3 , especially the breakfast spread was good. In room dining has a scope of improvement. Did not use the facilities like gym, spa , etc so cannot comment.
Stayed overnight here ahead of our return flight to Australia. An excellent hotel, comfortable with a unique ambience. The restaurant offers many cuisine choices and we could easily find something to enjoy. The Delhi Baking Company off the Lobby is a cosy spot for a coffee, chai or light meal. All the staff were extremely courteous, friendly and helpful- a special thank you to Concierge, Ashish Choudhary, for sourcing a new lock for my suitcase. We would definitely stay here again.
My first solo trip to Delhi for a conference and i was uncomfortable with the thought of going to Delhi. JW Marriott staff right from checking in to my reaching airport after checkout, took care of all details and stay. Ms Divya showed me to my room and assured that the hotel takes security very seriously. this is my first time stay at JWM. the room was very good, clan and service was exemplary. the day i was leaving, the staff showed me around as i was busy on the days of my stay..... the hotel staff is very empathetic towards guests...... i will stay there again ... for sure and recommend this place...
We felt very Welcome! Excellent ambiance! Chef Ashish, very professional and excellent custom et service! 👌🏼 So, so delicious! Excellent service! Sidarth, our waiter So kind, polite and passionate Excellent service We really enjoy! All the staff was perfect! 🙏🏼
We had a bad experience during the check in.. a trainee lady was assigned & she don’t aware of our booking status. The room was allocated & found to be prepared for a single person without necessary amenities for couple booked room at booking.com. Luggage took an hour to reach at our room which was 2nd floor. We called several times but hardly address the issue as had an appointment for saloon & was late. We even didn’t have cloth change. Later after dinner, the room door card was dysfunctional & rushed to the reception for 3 times. They just send us different card key & finally we ask them to come & check. They found the room door was out of service. I personally requested for changing of room but the lady who attended seems really frustrated herself. Later Mechanic was called to replace the door lock. We spent lot more time on the corridor & was not at all comfortable. We even had different options to change the hotel & informed them. instead they lack the ability to reassure. We really had rough stay after long flight Jet lag. It was really beyond our comfort bitter experience.…
I recently visited JW Marriott for my conference the environment was very good and productive and the staff was very supportive I met Rishikant who was very hardworking & was serving with a warm smile. I asked him and found that he has no experience and doing his training which is really appreciated.I will never forget his hospitality.May he achieve his greatest goals moving forward.
Chef Ashish was brilliant on the floor . Curd rice was not on the dinner buffet. He noticed me asking someone about it and in 10mins brought it to my table. The curd rice was creamy and yummy and freshly made.
Fantastic service. Really appreciate all the support and professionalism expressed by Abhimanyu, Cherry, Karan, Shivani, Aman, Kaushika, and Anim. They are absolute professionals and need to be extended the right professional hand for growth. They were impeccable in their service. Ever courteous, ever responsive, always providing what needs to be done in terms of care. Wish you guys all the best. Hod speed
Recently I went to Delhi for some work, where I stayed at JW Marriot because the hotel was very close to the airport. What a hospitality what a wonderful hotel the staff there are very helpful. I will recommend this hotel to everyone. When I stayed there, I ordered food in the room and the food arrived within 25 minutes, which is very rare. Then the food delivery person showed all the food in front of me in a very nice way and told me about that food when I asked the name, he told Saurabh with a slight smile and he also told me that he is doing an internship from this hotel. Then I was shocked that he is doing so well in the internship. i really appreciate him I wish you for your good journey, saurabh