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#31 of 1,146 hotels in New Delhi
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt Regency Delhi is a luxury five-star hotel in Delhi located in the commercial hub of Bhikaji Cama Place, which is a 20 minutes' drive from Indira Gandhi International Airport and the city's domestic airport. The hotel is also close to embassies, consulates and corporate offices, making it amongst one of the most preferred business hotels in Delhi. The 495 rooms and suites at Hyatt Regency Delhi are equipped with modern amenities and high-speed Internet access to support guests' business needs, while all seven floors offer a panoramic view of the city and the hotel's landscaped gardens. The city hotel is a benchmark of excellence for five-star dining in Delhi, offering a wide range of award-winning dining options. You can enjoy a delicious meal at Cafe, the all-day dining restaurant or enjoy a traditional Chinese fair at The China Kitchen, settle down for a brief coffee break or a sweet treat at Sidewalk or savor an authentic Italian meal at La Piazza offering a warm and casual dining experience. You can also choose to unwind from a busy evening with a splendid meal at TK'S Oriental Grill; or simply step into Polo Lounge to experience fine beverages and cocktails or end the day with a middle eastern feast and scrumptious delights at Syrah. Guests can also enjoy numerous leisure facilities including an outdoor swimming pool, Club Olympus Fitness Centre and a Spa. Guest have a choice to hold meetings, conferences and social functions at multiple venues offered by the hotel with state of art facilities, live cooking stations and best in class service. The bustling capital provides a wealth of activities ranging from sightseeing to shopping and exploring the alleys of old Delhi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Luxury
Languages Spoken
English, Hindi
Location
Ring Road Bhikaiji Cama Place, New Delhi 110066 India
Hyatt Regency Delhi
6,366 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hyatt Regency Delhi emerges as a top choice for its prime location, making it a breeze for guests to reach the airport and local attractions. While experiences with rooms are mixed, with some noting cleanliness issues, the hotel's atmosphere is consistently lauded for its inviting decor. The staff's impeccable service often receives high marks, enhancing the overall stay.
However, opinions on value for money are divided. The hotel's amenities, including various dining options and spa services, are popular highlights, contributing to the luxurious feel of the property.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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totally messed up reception. even the managers are in disconnect and disrespectful. my niece lost her facial cleanser and complained to the management. Ujjawal came to her and questioned as though she was lying.....we will like to search your luggage in your presence [which meant she must have hidden it in her bags]......we have to go to the other 3 rooms [we were family who ad booked 4 rooms] and search their bags [implying that she had hidden a bottle of cleanser in one of the other rooms]. he never came back to her again i stayed at the Hyatt in San Fransisco and lost a channel bag.[valued at $10,000] i was efficiently questioned, bag was found and sent to me. what a difference in service and attitude to a guest. i have another major issue which i hope the hotel will reply
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JulianAyers, General Manager at Hyatt Regency Delhi
Responded 18 Feb 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. Thank you for taking the time to share your feedback with us. We are extremely disappointed to know about your experience. Please accept our sincere apologies for the inconvenience caused. Kindly allow us to assure you that your feedback has been shared with the concerned team to ensure that such situations are handled more efficiently. May we please request you to treat this incident as an aberration and not a reflection of our true potential. We truly hope to showcase improvement on your next visit and remain at your disposal for any further assistance. Regards, Julian General Manager
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The Hyatt Regency is located in the heart of South Delhi and super convenient to access the major malls and shopping places around.
I had an an amazing experience. Special thanks to the hospitality provided by Mr. Rishi PreetSingh who made sure our stay was super comfortable. They humbly upgraded us to one of their newly renovated suites to further better our experience.
They were very well equipped to fight the Covid situation with sanitizer machines implemented at all the key areas and you need your arogya setu app to be installed just to enter the hotel, which is a very effective move.
All rooms have Hyatt bags which include all your amenities and a handy portable sanitizer tube and even a mask! Very thoughtful!
(The images are added separately)
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 29 Sept 2020
Dear Ayush, Greetings from Hyatt Regency Delhi. Thank you for taking the time to share your experience with us. It gives us immense pleasure to know that you had a great stay with us and the staff was able to assist you well. Your special mention of the safety and hygiene protocols is truly appreciated. Safety and well-being of guests is a top priority for us. We hope to welcome you back soon. Regards, Julian General Manager
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JulianAyers, General Manager at Hyatt Regency Delhi
Responded 5 Feb 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. We truly appreciate you taking out time in sharing your feedback. It is truly a pleasure to note that you had a wonderful stay with us and the staff was able to assist you well. Your appreciation means a lot and we look forward to the pleasure of welcoming you back. Regards,
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The service is very spotty, some staff were nice others I felt like I was being scolded for asking questions. I was confused about the Hyatt membership and how the breakfast would be charged since the pricing structure was not transparent at all. When I asked for extra amenities like the drinking water bottles it just never came or half of it came and I had to ask again. They were accommodating for late checkout and also hand luggage storage for up to 1 month which was nice since we left the hotel for Aurangabad in between stays.
The facilities are a little outdated but serviceable. I stayed in two room. The first was not fully stocked and and the bathroom side door was broken, hair dryer was broken also. While the second room was a lot better maintained. They seem to still use outdated system with pen and paper and we needed to reconfirm when we used something for example like when we had breakfast. Small details like the lack of hand towels or even drying machine in the lobby washroom is odd. You just have to use have wet hands or dry you hand with thin paper handkerchief.
I stayed here for 6 nights and experienced both when it was empty and full of people. It’s pretty chaotic when it’s in full swing and the service takes quite a nose dive.
I think the breakfast is worth it. Note that the charges are variable and depends on the day, I didn’t know till the end of my stay.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 27 Feb 2020
Dear Anna, Greetings from Hyatt Regency Delhi Thank you for taking out the time to review us. It is our constant endeavor to provide the best of services to all our guests and that every guest of the hotel is treated with the utmost professional care and hospitality. We would like to inform you that we have addressed this matter with the concerned team. We can assure you this is an aberration and by no means a reflection of our true potential. We appreciate your views and it is feedback such as yours that enables us to improve and monitor our quality and operations. We hope to hear from you again. Best Regards, Julian General Manager
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It was my solo trip to Delhi and I had booked this hotel for 4 nights via booking.com. I always prefer to book Hyatt hotels for accommodation based on my previous experiences but this time I was little disappointed by the attitude of the staffs at the reception desk. When I reached hotel to check in, I realized that my booking was for a month later by mistake. I didn't realize my mistake until I reached the hotel and when the staff at the reception pointed that out. I requested them to find me a room as it would be difficult to book a hotel room in a city, I have been for the first time. However, the staff simply ignored my situation and said that all the rooms are sold out. They didn't even propose any solution or shown any empathy towards me. Interestingly the staff seemed newbies at the desk and they didn't bother to consult my situation with anyone. At that moment, I just thought to search for hotels nearby and found the exact room available for the current date (which I had booked for a month later) with just 2K extra for total 4 nights in booking.com I immediately cancelled the older booking and booked the same room for the new dates. After 30 minutes I was able to finally get the room and take some rest after a early morning long haul flight. I felt I was stereotyped and probably a person paying in dollars would have got more attention in this case.
However, other than this experience, overall property is really good in terms of facilities and its location. Service quality needs to be improved a lot and the responses/behavior from staffs were very inconsistent. They definitely treat international and domestic visitors differently.
Rooms were clean and noise free however you don't get a good view of outside except few surrounding buildings unless you got a pool facing room. The Cafe restaurant used to be extremely crowded during breakfast time as it wasn't spacious. So I don't have anything really good to say about this stay compared to any other Hyatt Hotel I had stayed. Lot of areas to improve for sure.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:Â If you have Hyatt club membership, book via their website else you will not be able to claim the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 10 Aug 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. We are extremely concerned to have received your disappointing review. We like to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. With these beliefs and culture, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression. I would like to inform you that we have addressed this matter with the concerned team and certainly hope that none of our other guests feel this way again. Please allow us to assure you that this is an aberration and by no means a reflection of our true potential. We appreciate your views and it is feedback such as yours that enables us to improve and monitor our quality and operations. Regards, Julian General Manager
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This was my first time staying in a 5 star hotel and it was a very lovely experience, however we did find it hard to get used to this level of service and the attention from staff.
The hotel was very accommodating and even offered an upgrade for one of our rooms. They were very good in helping us organise our day trips out, the taxi drivers were very calm and expert when driving in the chaos that is New Delhi traffic.
Our rooms were cleaned to a great standard and most of the staff lived up to the 5 star reputation.
However, a couple of staff members had trouble understanding what we were trying to explain to them which caused us a bit of trouble. When we arrived, the staff member took us straight to one of the rooms, skipping the reception check in, we were very confused but in the room she checked us in. The problems arose when we were checking in, we had to provisionally pay for the rooms and were handed our rooms cards but when we went to the rooms we found the staff member got then all wrong and ended up provisionally paying for each other's rooms, that were different prices.
We rectified the room situation ourselves and I was able to sort the correct payments at check out at the reception desk. It was a bit of an unnecessary hassle but didn't put a dampner on our experience.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JulianAyers, General Manager at Hyatt Regency Delhi
Responded 7 Feb 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. Thank you for taking the time to share your review with us. It is truly wonderful to note that you had a lovely stay with us and we look forward to the pleasure of welcoming you back. Your feedback has also been shared with the team and we hope to provide you a better experience on your next visit. We remain at your disposal for any assistance. Regards, Julian General Manager
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The Hyatt Regency is located in the heart of South Delhi and super convenient to access the major malls and shopping places around.
I had an an amazing experience. Special thanks to the hospitality provided by Mr. Rishi PreetSingh who made sure our stay was super comfortable. They humbly upgraded us to one of their newly renovated suites to further better our experience.
They were very well equipped to fight the Covid situation with sanitizer machines implemented at all the key areas and you need your arogya setu app to be installed just to enter the hotel, which is a very effective move.
All rooms have Hyatt bags which include all your amenities and a handy portable sanitizer tube and even a mask! Very thoughtful!
(The images are added separately)
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 7 Feb 2021
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi!! Thank you for taking the time to share your experience with us. It is our constant endeavor to provide a comfortable and peaceful stay to all our guests. With these beliefs, safety and security of our patrons remains our foremost priority. Safety and security of our patrons remains our foremost priority - it is truly our pleasure to be able to serve you in such difficult times. Your comments are a great source of motivation for us. It is our constant endeavor to provide genuine care and warmth to all our guests. Your special mention of Rishi Preet Singh has been received with immense delight. We look forward to providing another excellent experience in near future. Regards, Julian General Manager
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This year has not been so good for the hospitality industry worldwide to say the least, and, many establishments and businesses had to be shut down because of the ongoing pandemic.
But, thankfully, Hyatt is not one of them. Hyatt hotel has been one of the hotels that embraced the challenge and rose to the occasion and made sure that all the safety procedures were in place to continue successful operations during the ongoing pandemic.
Hyatt hotel and especially the Front Office team at the Bhikaji Cama Place location in New Delhi has been extremely professional and decisive in dealing with the new challenges under the able leadership and guidance of their Front Office Manager “Ujjawal.”
Like a true leader, Ujjawal has always led the way for the staff as well as the guests when it comes to dealing with the ongoing and all other challenges that have confronted the hotel. Nothing escapes the “eagle eye” of Ujjawal and as a result whenever he is on the floor, you will notice an extra attentiveness by everyone in all the departments because they know and understand that Ujjawal sets the bar at the highest level and expects everyone to do the same too.
Ujjawal and Hyatt hotels together have ensured that all the necessary precautions and procedures are adhered to, and, the hotel is safe for everyone visiting. Be it the initial screening of the guests at the gate or the new modified check-in and check-out procedures, temporary closure of the pool, or the new breakfast and meal procedures in the restaurants, Ujjawal and Hyatt hotel has shown their zeal and professionalism in executing all the necessary steps.
Ujjawal has again gone above and beyond by providing real-time updates on what is happening at the hotel and kept all the regular guests like me abreast of all the new procedures and development. He has again hit it “out of the park” with his exemplary customer service skills.
Because of Ujjawal’s and Hyatt hotel’s commitment towards the safety of the guests and it’s employees, I feel confident and safe in start visiting this establishment once my trips to India resume.
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Date of stay: September 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 20 Sept 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. Thank you for taking the time to share your wonderful feedback with us. Your acknowledgement and appreciation of our efforts has been received with great delight by all of us at the hotel. Safety and security of our guests remains our foremost priority at all times. Your kind words and confidence in our processes is a great source of motivation for us. My colleague Ujjawal is extremely happy to know that his service has always been exemplary. We hope to welcome you back very soon. Regards, Julian General Manager
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I recently spent a night at Hyatt. This review is coming from someone who travels around the world often and understands what basic standards should be upheld by any hotel chain. My experience was no less than excellent. From check in to check out, the staff anticipated my every need. My room was impeccably clean. I enjoyed the buffet breakfast in the morning, which had everything from fresh juice, authentic Indian food to delectable desserts. The manager, Ujjawal, took the time to greet us upon arrival, which was a nice extra touch. I recommend this hotel to anyone staying the New Delhi. You will not leave disappointed!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JulianAyers, General Manager at Hyatt Regency Delhi
Responded 14 Feb 2020
Dear Valued Reviewer, Greetings from Hyatt Regency Delhi. It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves in the fact that our guests feel at home and have a sense of luxury being offered to them without being intrusive. Our constant effort at Hyatt Regency Delhi is to create a relaxing environment and offer efficient and friendly service and it is such a delight to note that every aspect of your experience was excellent. I have shared your feedback with the entire team and they are humbled by your praise and recognition. Look forward to see you soon. Regards, Julian General Manager
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My family and I visited the hotel on a family trip to India. I have many food intolerances (gluten free, dairy free, sugar free etc) so it was important for us to find a comfortable stay with access to clean food. I was so happy that the team at the hotel was able to accommodate all needs. We had access to the lounge which was very helpful for breakfast. I asked for items that weren’t available in the lounge due to food intolerances and they were quick to help! The fresh beat juice was amazing!
Staff: Sugandh, Nisha, nirmalaya
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Ayers, General Manager at Hyatt Regency Delhi
Responded 5 Mar 2020
Dear valued reviewer, Greetings from Hyatt Regency Delhi. Thank you for taking the time to share your feedback with us. It is truly a delight to note that you had a great time at the hotel and the staff was able to assist you well. Your special mention of my colleagues has been well noted. Your appreciation is a great source of motivation for us and we hope to welcome you back soon. Regards, Julian General Manager
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Breakfast inclusion will depend on the either you have selected an appropriate package or your World of Hyatt status or if you are booked on the club rooms. My all best wishes for you staying in one of the best Hyatt.
There are more places to choose from in the New Delhi area.
PRICE RANGE
â‚ą13,436 - â‚ą19,063 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency delhi hotel new delhi, hyatt regency new delhi, hyatt new delhi, hyatt regency hotel new delhi, hyatt hotel delhi, hyatt regency hotel delhi
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
495
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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