Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
ibis New Delhi Aerocity hotel is near IGI Airport. The hotel is next to Bharti Reality Worldmark and 5 minutes’ walk to Aerocity Metro Subway Station. New Delhi International Airport Terminal 3 is at 3 Kms (6 minutes) and Delhi Domestic Airport Terminal 1 is at 5 Kms (10 minutes). Airport transfers are available at INR 900/- per way and hotel has meeting spaces up to 100 persons. Reach New Delhi Railway Station in 20 minutes with Airport Express Metro to explore Central Delhi.The hotel offers rooms with extra benefits, free Wi-Fi access, Hub bar and delicious food at Spice It restaurant. Relax at the alfresco dining area with gazebos, order a cheese Pizza from the Live Display Kitchen or shop at nearby DLF Vasant Kunj.New Delhi is well connected by air, road and railways to Agra and Rajasthan for a memorable Golden Triangle tour. Staying at ibis Delhi Airport Hotel means easy access to a dynamic, exciting city that is constantly evolving! The city’s rich heritage, cosmopolitan aura an
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Ibis New Delhi Aerocity hotel garners appreciation for its clean and inviting atmosphere, though opinions on the music volume and decor style differ. While the convenient location near the airport is a highlight for many, some guests find the rooms and amenities, including the bathrooms, to be cramped and occasionally lacking in upkeep.
The hotel's cleanliness stands out, yet guests have had mixed experiences with noise levels and service responsiveness. Finally, views on value are split, with some travelers considering it reasonable and others questioning the cost relative to the services provided.
Location
Convenient
Atmosphere
Lively
Rooms
Cramped
Value
Reasonable
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Cleanliness and Hygiene: The housekeeping staff does an excellent job of maintaining a clean and sanitary environment in the rooms and common areas. Convenient Location: The hotel's location is ideal for exploring the city, with easy access to attractions and transportation.
CONS
Food and Beverage Service: While the quality of the food is satisfactory, the service, especially for à la carte orders, is very slow. Breakfast Organization: During breakfast, the staff could benefit from better organization and coordination. A more structured approach, with assigned tables or sections, would help ensure a smoother dining experience for guests. Check-Out and Taxi Services: It's disappointing that the hotel does not offer pre-check-out or taxi booking services, which can be particularly helpful for travellers with tight schedules.
Overall Impression: The hotel offers a comfortable stay with well-maintained facilities and a convenient location. However, the food and beverage service, particularly during breakfast, could benefit from improved organization and efficiency.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded 28 Sept 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed the cleanliness of our facilities and found our location convenient for exploring the city. We appreciate your comments regarding the food and beverage service, especially the à la carte orders. We understand how important timely service is, and we are actively working with our team to enhance the efficiency of our dining experience. Your suggestion about better organization during breakfast is invaluable, and we’ll be implementing a more structured approach to ensure a smoother experience for all our guests. Regarding your note on check-out and taxi services, we recognize the importance of these services, especially for travelers with tight schedules. We are currently exploring options to improve in this area and provide a more seamless experience. Thank you again for your constructive feedback. We hope to welcome you back soon and provide an even better experience during your next stay Best Regards
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Room cleaning service was excellent. Mr. Omvir Singh of housekeeping staff took really good care of us. He was attentive to every minute request of ours.
Initially we were let down by their backend office as they provided smoking room on arrival , disregarding our original booking for a nonsmoking room.
Also no one assisted us in handling our heavy luggage to and from scanner conveyor. The baggage assisting staff at the entrance was missing in action. No one carried our luggage to our room inspite of assurance from the reception staff. Eventually I had to come down to carry the luggage myself after an agonising wait of @ 1 hour.
The night duty manager , who was on duty @ 5AM on 3rd Nov 2023 at IBIS AEEOCITY, was very professional . Within a few hours he arranged a non smoking room as per our original request and also offered complimentary breakfast that was more than enough to cover our inconvenience
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saumitra Chaturvedi, General Manager at Ibis New Delhi Aerocity
Responded 8 Nov 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Saumitra Chaturvedi General Manager
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The staff here are very proactive. Rooms are small but clean. Food served at the buffet is delicious. Ms.Renu at the restaurant is very attentive, she’s always smiling and well groomed. Keeps checking on guests to see if they need anything and are comfortable. Extremely nice to have a small conversation with her when here. Thank you Ms.Renu for a lovely time.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip:Breakfast is extremely crowded so make sure you come early .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aarti Verma, Other at Ibis New Delhi Aerocity
Responded 16 Feb 2024
Dear Guest, We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards
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I stayed 2 nights. Cleaning staff came to my room around midday and asked me to fill out repetition in front of him. Idk it’s Indian culture but it was uncomfortable. The room atmosphere isn’t bad but bed sheets was little bit wet when I entered. I paid hotel fee when I checked in but couldn’t change currency after paying because of their bank system. I’m member of Accor and Accor hotels in other countries don’t have this kind of problem so be careful when you pay and stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saumitra Chaturvedi, General Manager at Ibis New Delhi Aerocity
Responded 6 Jan 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards
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This is my second stay at Ibis Aerocity; it's a very convenient and comfortable hotel for short stays near IGI Delhi Airport. Staff are consistently friendly and helpful, the rooms are small but clean and pleasant, and the buffet breakfast is quite good. I especially appreciate the nonsmoking rooms, as I am sensitive to the smell of cigarettes.
Rooms are generally quiet, but you can hear noisy neighbors in the hallway and around you on occasion (not bad, but bring ear plugs if you are very sensitive). The bathrooms are somewhat unique-- very compact, plastic lavatories that meet all needs but feel a little like you are on a ship or airplane. Mine was a bit dated with a few stains and broken seams, but very clean.
Price is typical Aerocity high; other hotels in the area might offer a bit more space and amenities for roughly the same price. But this is certainly a clean, well-run option. Easy to get to terminals with Uber (quite a bit cheaper than a cab). Cheers--
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Fairly quiet, but bring air plugs if very sensitive to noisy neighbors in hallways.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded 27 Oct 2024
Dear Guest We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. We have noted areas highlighted for improvement in your feedback. Rest assured that your feedback is important and will be dealt with extreme care. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Aarti Verma Front Office Manager
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Hotal is a very good for hotal staff and good hygienic for room cleaning by ravindra kumar & arvind kumar from house keeping. Room cleaning and washroom very good for hygienic all members of hotal are very polite. Thik is a very amazing experience by me.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded 29 Sept 2024
Dear Guest, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that Ravindra Kumar and Arvind Kumar from our housekeeping team provided excellent room cleaning and maintained high hygiene standards. It's great to know that you found all our staff polite and that your experience was amazing. We appreciate your kind words and look forward to welcoming you back soon! Best regards,
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I am an accor member and a medical device manufacturer, traveling all over the globe for work related matter all Most of all times, I carry life-saving medical devices and surgical instruments to almost everywhere ...the front desk after receiving my money informed me that surgical instruments will not be allowed to be taken to my room as security reasons and considered it as a threat to the hotel ...I explained to them that these products are surgical instruments i brought them by flight and in metro with no objection and they want I can open and show the contents ...I was also ready to show all my credentials as a legit business and the product I carry is no threat nor am I a threat to hotel n their guest security ...
After me saying that If my laguage is not allowed then I need refund and i can not stay as I want my baggage with me ...after my due persuasion, they agreed to open my bag in front of all the other guest and not in privacy ...and found nothing objectionable...and then obliged me with room and allowed baggae ....as it was raining very bad outside ...I did not had option to go to other hotel and had to check in
Medical Professionals or engineers who wish to carry their tools kit ...think twice as before you book this hotel or they may consider you as a threat to hotel on security grounds and you can not do anything about it
They did try to make up by giving late checkout the next day ( being an accor member ), but I left the hotel by 8: 30 am and did not return
The next day, I went to Taj mahal Hotel , delhi with the same bag and security guy and front desk completely understood that this was a safe product and did not ask me a word about it
Most Embarrassing ...
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bharat Gupta, Other at Ibis New Delhi Aerocity
Responded 29 Sept 2024
Dear Mr. Pareva, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. We understand that traveling with essential medical equipment is crucial for your work, and it is regrettable that our security protocols caused you distress. Your feedback highlights an important area for improvement, and we will review our procedures to ensure that our staff is better trained to handle similar situations with understanding and professionalism in the future. We appreciate your loyalty as an Accor member and are sorry that your experience did not meet your expectations. We hope that you will consider staying with us again, allowing us the opportunity to provide you with the service you deserve. Best regards,
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This company cannot be reached by telephone. I had made a reservation via Booking.com on October 24, just before we took the plane from Varanasi to Delhi in the evening. On October 25 we were going to fly from Delhi to Amsterdam, so we looked for a hotel right next to the airport. To be sure, I wanted to call to ask if the reservation was successful and if the hotel could arrange a taxi for us from the airport to the hotel. No one at the hotel answered so we ended up paying €13! had to take a taxi from the airport to the hotel.
Still, the hotel gets 4 stars from me: The hotel is clean and the employees are helpful. We were even allowed to eat the food we brought with us. In our own hotel room, but we were allowed to borrow plates and cutlery from the hotel. Our rooms did not smell of smoke and the showers were hot.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is conveniently located within Aerocity. There's Metro Station nearby and a Mall (Worldmark). The room was good enough there's nothing special about it since this is a budget hotel but I find it pricey compared to the Airport Hotel in Mumbai maybe because of the location. Regarding Worldmark Mall some of the cafes/restaurant that can be found are as follows: Starbucks, Costa, Krispy Kreme, Pizza Hut, there's a Ramen Shop, Asian Cuisine Shop, Burger Shop and Indian Cuisine Shop. There are also several Restaurant and a mini supermarket.
The only outlet in the room working was under the table which was very inconvenient. The outlet on the table was not working.
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Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aarti Verma, Other at Ibis New Delhi Aerocity
Responded 5 Sept 2024
Dear Macandrewg, We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. We have noted areas highlighted for improvement in your feedback regarding power outlet. Rest assured that your feedback is important and will be dealt with extreme care. Our prices are dynamic and it changes with increase in occupancy. Rest assured that we are best prices hotel amongst economic segment hotel in New Delhi Aerocity area. Had it not been your experience, please feel free to connect with us.
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Mr. Omvir and Ms. Pinky had cleaned my room today. I was looking at the way they've cleaned the room with precision and took great care of small things like placing of the tea coffee tray neatly. I'm happy with their service and the laundry service as well.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saumitra Chaturvedi, General Manager at Ibis New Delhi Aerocity
Responded 6 Jan 2024
Dear Guest We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the New Delhi area.
PRICE RANGE
₹6,206 - ₹15,515 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
445
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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