Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel The Royal Plaza New Delhi offers 419 Luxury Guest Rooms and Suites, catering to varying needs, which combine warmth, exceptional service and state of the art technology in an attractive ambience. It also boasts of multi-cuisine restaurants and All day dining, bar and lounge for dining and entertainment options. Antique Roman statues, Swarovski crystal chandeliers and European paintings decorate this property in Connaught Place, New Delhi. Enjoying close proximity to the International Trade Fair and Parliament House, the hotel also offers an outdoor pool and 24-hour room service. Air-conditioned rooms feature classic furnishings and flat-screen cable TVs. For convenience, a safe, fridge and tea/coffee making amenities are provided. Hotel The Royal Plaza is a 35-minute drive, or 15 km, from Indira Gandhi International Airport. Limousine and car hire services are available. Guests can exercise at the Energy health club, which features a gym and relaxing massage services.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Bay View
Park View
Languages Spoken
English, Hindi
Location
19 Ashoka Road Connaught Place, New Delhi 110001 India
Hotel The Royal Plaza
4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Hotel The Royal Plaza garners mixed feedback from its guests. While the hotel is lauded for its clean rooms and luxurious atmosphere, complete with Greek and European decor and a charming evening pianist, some guests feel the value is lacking due to steep prices for food and services. The amenities, including a pool and spa, are generally appreciated despite occasional service hiccups.
Room opinions vary, with coziness noted but size and maintenance sometimes falling short. Service quality is inconsistent, although the central location near attractions is widely praised.
Location
Central
Atmosphere
Luxurious
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
During my recent stay at the royal plaza Hotel, I was thoroughly impressed with the level of service and attention to detail. The check-in process was seamless, with friendly staff who greeted me warmly and provided helpful information about the hotel’s amenities. My room was immaculate, spacious, and featured a stunning view of the city . The bed was exceptionally comfortable, ensuring a restful night’s sleep.
The hotel’s facilities were equally remarkable. I enjoyed a relaxing session at the spa, which was well-maintained and offered a variety of treatments. The pool was a standout feature, providing breathtaking panoramic views while being a perfect spot to unwind. The on-site restaurant served a diverse menu of delicious dishes, with breakfast being a particular highlight due to its wide range of options and fresh ingredients.
One minor drawback was the limited door key no working old doors lock
Overall, the royal plaza Hotel exceeded my
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was pretty inadequate experience for me. Sometimes the service was very prompt & good, sometimes I had to wait ages & my WiFi connectivity never got properly fixed. The Indian food quality was poor but western food was delicious, it was as if I was abroad & eating Indian food. Rooms were pretty small & claustrophobic though was neat & clean, some appliances were not working including the intercom which got repaired after a day only. The best part was the lobby & its decor
Read more
Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vipul Bhargava, General Manager at Hotel The Royal Plaza
Responded 3 Dec 2023
Dear Guest, Greetings From Hotel The Royal Plaza! Thank you for taking time out and sharing your valuable feedback with us. Please accept our sincere apologies for the unintentional inconvenience caused to you during your stay. All your recommendations are duly noted and shall be definitely considered to improvise and ensure that guests have pleasant experience. We assure you best of the services during your next visit. Thank you once again for sharing your valuable feedback with us. Looking forward to welcoming you again soon. Warm Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
"I would like to express my appreciation for your staff's excellent care during my visit. Monalisa welcomed us with a warm smile, and Aman interacted wonderfully with customers during checkout. A special thanks to Rekha from the Food and Beverage department, who was incredibly attentive, checking on every table. Even though I was running late, she was so approachable that I still had time to enjoy dessert. Her positive and genuine attitude made a big difference.
I also encountered several other staff members on the floor who greeted me with smiles every time I passed by, making me feel truly welcomed. I’d also like to mention Harpal from my previous visit—his attentiveness and timely service left a lasting impression.
Thank you to everyone, and keep up the great work.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Room need more plug in points to charge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikrant Sharma, Revenue Management at Hotel The Royal Plaza
Responded 24 Oct 2024
Dear Guest, Thank you so much for taking the time to share your wonderful feedback regarding your recent visit. We are thrilled to hear about your positive experiences with our team. I will personally commend Monalisa for her warm welcome, and I’m glad Aman made your checkout process enjoyable. It’s fantastic to know that Rekha provided attentive service and that her positive attitude made your dining experience memorable, even as you were short on time. Your recognition of our staff’s efforts, including Harpal from your previous visit, is greatly appreciated. We strive to create a welcoming atmosphere, and it’s rewarding to hear that our team succeeded in making you feel valued. Thank you for your kind words and encouragement. We look forward to welcoming you back soon! Best regards, Vikrant Sharma
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The rooms are very small and dirty. Upon arrival we found dirty sheets, pillows and towels so we had to ask to change them. The hair dryer was broken, the carpet dirty. The restaurant service at the tables was bad and very slow, there was little choice of dishes offered. The order taken of the dishes was marked by the waiter in bulk on a paper towel on the table. Even here the cleaning was poor, with the presence of small cockroaches that circulated freely on the walls in front of the buffet. On the morning of departure they did not want to open the room for us to have breakfast at 6.45, despite having agreed the night before and we had also asked at the reception several times. The only added value of this hotel is the central and convenient location, right next to the famous Shangri-La Hotel.
Read more
Automatically translated
Date of stay: March 2025Trip type: Travelled with friends
Room Tip:Scegliete un altro hotel, se possibile. L'unica cosa bella è solo la sala affrescata della...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the good parts. Housekeeping (Ishu) was amazing, I always came back to a clean room and Ishu checked in on me to see if I needed anything. The coffee shop in the lobby is a treat - Rishab took really good care of me.
The poor rating given is mostly due to the facilities which made my stay unbearable. There was no Air Conditioning during my entire stay of 14 days. I always woke up in the middle of the night drenched in sweat. I begged the engineering crew to turn on air-conditioning, but the best they could do is turn the fan mode on. During the day I had to leave the room because it was too hot. For the entire 2 week stay, I was miserable in my room.
Another issue was accountability - I was told the property does not have a general manager, and the middle level managers were great listeners and understood my concerns, but at the end of the day, they did not seem to have any authority to make decisions. I requested a meeting with Mr. Megh, who I understood to be in-charge, but he declined saying he had no time availability. I had a double booking at the hotel, and had cancelled one on January 31. A credit note was issued within 3 days. However, it turned out to be a real ordeal to get my money back, requiring daily requests and discussions with Mr. Nitin. It took over 2 weeks to get the money back after the credit note was issued.
Overall, a major disappointment, but Hotel also has great assets in staff such as Ishu and Rishab among others.
Read more
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Go elsewhere, if possible.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On a arrive my husband, myself, our son and daughter in law all thought the hotel looked really nice. We were greeted warmly by the doorman and the staff who dealt with our bags. The front of house staff were unfriendly and couldn't even be bothered to smile. We were shown to our rooms and were shocked to find how dirty they were. The bathroom was filthy, the toilet hadn't even been flushed or cleaned from the last occupants. The bedding and towels were dirty and looked very old even the mini fridge was dirty. We complained and were all moved to different rooms. The new rooms were just as bad but were told that we could not be moved again, someone would come and clean the rooms. After an uncomfortable night in a dirty room which still hadn't been cleaned properly we complained to our travel company who sent a representative to sort the problem out. We were upgraded to better rooms. Although our new room was slightly better our toilet leaked, thankfully with clean water. We didn't bother complaining because by this time we had simply just had enough. The restaurant staff were friendly and helpful. The rest of the staff at the hotel were rude, unhelpful and made us feel like we were an inconvenience. The food was good, we enjoyed our evening meals. Breakfast was just okay, nothing special. The bar prices were expensive far more than we had paid in previous and far better hotels in India. The hotel bedrooms are in need of renovation, the curtains, nets, towels, bedding and furnishings are very old and dirty. It was really not a nice way to end what had been a wonderful three week holiday in India. I would not recommended this hotel to anyone.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vipul Bhargava, General Manager at Hotel The Royal Plaza
Responded 7 Apr 2024
Dear Karen, Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. It is with sincere regret that I note your dissatisfaction with our service and facilities. The experience you have been through is unacceptable and I cannot apologize enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that appropriate action will be taken to ensure these mistake does not happen again. Conscious that any explanation I give, does not erase the unsatisfying experience you have been through, I hope you will give us a chance to regain your confidence. This does not in any way reflect our usual level of service and I truly hope you will give us another chance to demonstrate how your feedback has resulted in immediate corrective action. We thank you very much for your patronage and look forward to having you back with us at The Royal Plaza, Delhi. Warm regards, Vipul Bhargava General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the worst hotel I have ever stayed in my life and I am even counting the 3 star hotels I have occassionally stayed at. I don’t know about the state of other room in this hotel but stay far away from the Standard Twin bedroom rooms on the 17th Floor that pop up last minute on MakemyTrip. Do not book these rooms. They are absolutely pathetic. MMT won't help you with anything, they are in cahoots with the hotel (you won't find these rooms at the lowered rate on any other site) and won't even let you write a review of the property!
I booked the hotel for 2 days. I checked in at 4:00 pm on 15th Dec. To my horror when I reached the room, it was filthy! There were stains on the mattresses, pillows, hair lying all around, a used towel lying down in the wardrobe and every piece of furniture in the room was covered in dust. It looked like they didn’t bother to clean the room after the last guest’s stay and just rearranged the used bedsheet and sheets in the name of cleaning.
I decided to call the reception to let them know and the intercom was nowhere to be found! I had to go back down to let them know about the state of the room. The mannerless guy at the reception made a face and was like ‘Ohh’ as if it was a minor invonvenience! He told me he’ll send somebody to make my room. No apology whatsover for the sorry state of the room and the inconvenience caused. He was too busy chatting with the other girl at the reception who was behaving as if she is not the staff but the owner of the hotel. Anyway, I went back to my room and nobody came for 25 minutes! I didn’t even have a place to sit as the beds were dirty, the chair was dusty, and no intercom to call them. I went back again to complain and again the same response.
The intercom was finally found lying under the bed! Wtf?!! It wasn’t working. No surprises there. Tv wasn’t working. NO hair dryer in the washroom, only 2 big towels were there, both looking dirty, didn’t dare to touch them. NO laundry bag, notepad or any other basic amenity. They call themselves a 4 star hotel, mind you.
It was the most disgusting hotel room I have ever seen in my life. No exaggeration. The only reason I booked this hotel was because everything nearby was sold out as I booked last minute. The only reason I stayed and endured this torture was because I had meetings the whole day and a Visa appointment the next day and had no time to spare shifting or demanding a room change. Thank God I only needed the room for storing my luggage and hardly went there during the daytime. I paid 16k for 2 nights for a dirty, filthy, stinking room which had no amenities.
If I was in the US, I would have sued these people, but this is India toh kya hi kar sakte hain.!
Read more
Date of stay: December 2022
Value
Location
Service
Room Tip:Avoid their standard rooms at all costs. You'll be better off staying at some OYO.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dhananjay
kumar, General Manager at Hotel The Royal Plaza
Responded 21 Dec 2022
Dear Guest, Greetings from Hotel The Royal Plaza! We would like to thank you for sharing detailed and constructive feedback regarding your recent stay with us. Please accept our sincere apologies regarding the inconvenience you had during your recent stay at our Hotel. We have spoken to the respective team members and I do hope you will forgive us this time and not allow this to make your opinion of the hotel. We look forward to welcome you back soon. Warm Regards Dhananjay Kumar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful experience. A very cordial and receptive team of staff. If I may single out one, simran has been a brilliant receptionist ever willing to help the guest on the minutest of issues. She has been helping out in facilitating smooth booking of rooms as well. My best wishes to her and the entire hotel management. Rooms are lil small but quite cosy. Food options are good and healthily cooked. Movement within the hotel premise is well planned, and a large number of lifts provided ensures that you don't have to wait for a lift at all. The overall facility, location, very reasonable tariff, efficient team of staff, and the positive vibes that you get in and around the hotel make it worth staying.
Read more
Date of stay: January 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had an incredibly disappointing and nightmarish experience during my two-night stay at this hotel. The staff was not only unhelpful but also quite rude, and the management was even more arrogant. It took over an hour to receive water bottles and one and a half hours for a simple tea order. The food preparation was subpar, with cooking oil that had a foul smell.
The management was poor, with no housekeeping staff and a generally untidy environment. There was no escalation process for complaints, and the staff were untrained and discourteous.
Despite Mr. Mittal, the owner, being present in the hotel, he seemed indifferent to the issues faced by guests, a sentiment echoed by the entire staff. The menu options for breakfast, lunch, and dinner were extremely limited and unappetizing.
This hotel, notorious for its past, only seems to attract a certain crowd due to its location. Overall, my experience was nothing short of a nightmare.
Read more
Date of stay: September 2024Trip type: Travelled on business
Room Tip:Not fit to live into
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sorabh Pandoh, General Manager at Hotel The Royal Plaza
Responded 3 Oct 2024
Dear Guest, At the outset I would like to take this opportunity on behalf of my entire team to thank you for choosing Hotel The Royal Plaza for your stay in Delhi and giving us an opportunity of serving you. I sincerely regret your not so good experience and appreciate your comments and feedback. I will personally look into every detail of your feedback and assure a complete turnaround. We request you to please treat this in isolation and give us another opportunity of serving you. Warm regards, Sorabh Pandoh
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very pleasant atmosphere in the whole premises as well as on each floor and in each room with keen and prompt services at any time round the clock. Each and every staff is respectful and friendly also. As we ener in the hotel, we get Darshan of Lord Ganesh, that makes us assurance of holiness and sanctity. When I came to this hotel for the purpose of U.S. Visa, I was told that this hotel is lucky for U.S. Visa and really my U.S. Visa got approve. So now I also can say that this hotel is Lucky for U.S. Visa. Complementary breakfast also hygienic and tasty with varieties of food and snacks. This is what my experience 100% true. Like other staff Ms. Aman gave us good cooperation.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sorabh Pandoh, General Manager at Hotel The Royal Plaza
Responded 3 Oct 2024
Dear Guest, At the outset I would like to begin by thanking you for choosing Hotel The Royal Plaza for your stay in Delhi and for giving us an opportunity to serve you. We appreciate you taking out your valuable time to share these most generous words of appreciation. There is no better feeling than getting to know that we have created another happy customer with an experience to cherish. Thank you for recommending us to fellow travellers. We look forward to your next visit and the joy of serving you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Radisson Blu Marina is a great place to stay in Delhi. Centrally Located & amazing staff with great tariffs.
RADISSON BLU MARINA HOTEL CONNAUGHT PLACE
G-59, Connaught Circus, Connaught Place, New Delhi, 110001, India Phone: +91 (866) 238-4218
Dear Guest you may please contact the duty manager for any assistance during the stay.Further to your query about sim cards please note that the same can be arranged for you.
Warm Regards
Ashwinder Kaur
Asst Front Office Manager
There are more places to choose from in the New Delhi area.
PRICE RANGE
₹6,685 - ₹11,742 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew DelhiConnaught Place/Janpath
NUMBER OF ROOMS
419
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
