Hotel is good, but hotel team is best. Exactly hotel team morale is good. The best guest relation executy is Shubhi, polite and kind. Respect her service. We would like to stay here next time when we will come in New Delhi. 👍👍👏👏
Every time I m staying in the roya plaza delhi . I just want to say great property . The staff are so warm and well trained Gautam and Aman Excellent service Hotel lobby with golden entrance. Roman garden beautiful music etc
A very courteous staff member Aman has always remained on her toes for extending best services. Her familiar approach has made me a regular client since last more than 8 years. I wish you have such training to all other staff
We had decent experience at the hotel and we stayed for 4 nights. The hotel price per day is expensive, but the quality is also good, especially beds and cleaning, night-time live music at the dinner place, close to Delhi center. Also, I want to emphasize the house keeper, i.e., Vikesh Kumar. He did a great job in checking with us on the room cleaning, asking for any things required, and several other things. I think such hospitality can greatly enhance a traveler's experience.
Have you ever heard of a hotel which denies you water despite repeated requests? Have you ever been in a hotel where housekeeping tells you its not my work if you ask them to fetch a cup for tea and tea kit or a dental kit and then after csll to guest services takes 40 minutes to come back with the same !! Have you ever been bossed over and talked to by a bell boy as if u were a fool staying in a property for first time who knew nothing about lifts and room cards? Do you like stale fruits, half cooked meals,leaky juice pots and lousy lazy service at breakfast? Well if you are looking for all these experiences and more insults then Royal Plaza Ashoka Road is the place for you here nothng is royal except may be the marble..Coz I guess looking at so much marble and stone statues the staff has also become stone cold,unbothered and impersonal, disinterested , apathetic and somehow obliviant to the fact that they are in hospitality industry Horrible, worst experience and I will not recommemd anyone staying alone or with famiky to go here. Nightmarish, Agonising and scary is how i would describe my experience I was locked out of my room for full 40 minutes and the housekeeping staff denied having a room key, recharged my card thrice before i could enter my room and the guest services simply refused to send somebody upstairs to 6th floor to help me and i was forced to go down thrice for card recharge. Nasty rude and impolite staff with no manners to deal with a guest leave alone a lady. Sad but true. I think this is the first time Im giving a bad review to any hotel but it was just unbearable. So please check in at your own peril or if you just want to waste your money. Thanks for reading…
Went for a corporate seminar, stayed from morning to evening. A very bad welcome, very bad reception response, very bad room service staff. After taking 1 hour before check in time to clean the room, toilet dustbin was filled with toilet paper, towels were bad, no toilitiries were in the room. Room which is for 8000/day is bad than a oyo rooom of 800/day At breakfast, poor varities with cold and tasteless food
we have booked a event on 05 May 22 but the service which was promised by Mr Sandhu and service given was completely different. He is not a man of his word. He doesn't know how to speak with guest. He is speaking in a way that he is doing some favour on us by giving us banquet. We are paying you the money you are giving any service for free . If anybody wants to book a event pls do not deal with Mr Sandhu. He is not a good person to deal with.
Just wonderfull stay .overall experience amazing Beautiful lobby Hotel staff is very polite and helpful Front desk Anan and Shubhi Food is good We have always loved to visit this hotel and would continue to aswell
Beautiful property amazing restaurant with great out side garden.top notch food and drinks Mr Dev Helpful staff friendly front desk Aman and Rajesh Gautama they are actually very helpful. Provide us connections rooms. Beautiful hotel I will come and stay again
Hotel the royal plaza I m very glad choos this hotel very pleasant stay nice facilities nice staff specially Aman is beautiful helpful and professional. Food is nice . Bell person Devi singh so much helpful during checkout.