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Cinnamon Citadel Kandy

Booking.comUS$ 123*
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#5 of 53 Hotels in Kandy
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 167*
US$ 123*
US$ 167*
US$ 123*
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,337 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,855: English reviews
newcastle
Reviewed 1 November 2015

Superb quality hotel, rooms spacious and clean, internet included. Bar area overlooking pool and river. Look out for the fruit bats flying up river early evening. Food excellent quality and varied dishes to suit the many internationals on tours that use the hotel.

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Helpful?
Thank colindmil
Kandy, Sri Lanka
Reviewed 31 October 2015

Its a nice place. overlooking the the river and the staff are friendly and helpful. the rooms and cuisine and excellent.the outdoor pool is wonderful relaxing place and the roof top terrace is nice for dinning . the open bar and seating place is good to enjoy.

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Helpful?
Thank Lloydceylontrv
United Kingdom
Reviewed 31 October 2015

We Stayed two Nights at this Cinnamon Group Hotel and enjoyed the atmosphere, the food, the staff. Restaurant manager Kenneth made a great effort, was kind and helpful to organise a terrace table for breakfast. The rooms are super spacious, lovely furniture, great functional bathroom with powerful shower. Good swimming pool. Make no mistake, it's not anywhere near walking distance...

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Thank 51Tinkerbell
Begur, Spain
Reviewed 27 October 2015 via mobile

Very nice place, fantastic installations. The place is very nice neighbor to the river and with a nice swimming pool. Personal very polite. Very nice room. The only problem is the narrow road for to arrive. The breakfast is very good. I recommend this place!!!!

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Thank Emili M
Manchester, United Kingdom
Reviewed 26 October 2015

The bathroom and room were a bit dark with the wood panelling even though it looked very nice. Would not give it a 4 star rating.We had our first lunch at the poolside restaurant which was not good. The buffet breakfast can be busy if you want spicy curries etc. Fortunately if you want the eggs it is easier. We...

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Helpful?
Thank 918teresah
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for posting your review on Trip Advisor on your stay at Cinnamon Citadel Kandy. Sri Lanka. It was indeed our pleasure to have you as our guests and that you enjoyed your stay. It would be great having you back with us for another memorable experience.

Bengaluru, India
Reviewed 26 October 2015

So many positives about this hotel. The check in was smooth (in spite of having big occupancy levels), special mention of Aditya who came all the way with us to our room after checking in describing the property on the way. The ladies too at reception were efficient. Laundry service is good and so is housekeeping. (there was a minor...

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Helpful?
Thank Ammukutty
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, We were delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us. Your comfort is our pleasure and we are happy for having achieved it. We will definitely share the compliments with the front office team. Thank you once again for your compliments and looking forward in...

Dubai, United Arab Emirates
Reviewed 25 October 2015

Cnnamon citadel hotel is located about 10 minutes drive away from kandy town. There is a bus goes passing the area which is almost empty. If you agree the price in advance with a tuk tuk that is the best way to reach there. This is a big property and there is a great bar and a pool in this...

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Helpful?
Thank Disni H
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, It was a great pleasure having had the opportunity to be of service to you. Thank you for the review posted on Trip Advisor. It would be great having you back with us for a longer stay to give you a memorable experience renowned for cinnamon.

Crawley, United Kingdom
Reviewed 24 October 2015 via mobile

This hotel is in a really good location, not far from the centre of Kandy but overlooking the huge river. The hotel itself offered a comfortable stay, our room was very nice with a comfortable bed and large private balcony. The bathroom was also lovely and big. Food was good with lots of choice.

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Helpful?
Thank Abi C
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Hoi An, Vietnam
Reviewed 24 October 2015 via mobile

Stayed for 2 nights while visiting Kandy The hotel is quite a distance from the town positives: Pool and Lounge area are spectacular The staff are fantastic and always available to you Food was really good, except dinner restaurant doesn't open till 7 pm Negatives: Rooms are good size however the are tired looking The washrooms are quite dirty due...

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Helpful?
Thank Meralee G
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you very much for sharing your experience at Cinnamon citadel Kandy. I am delighted to learn that you enjoyed the facilities and the activities we offer in the hotel. Concern areas noted and corrective action will be taken to ensure positive guest experience. I very much hope that we will be welcoming you again on our shores...

Bournemouth, United Kingdom
Reviewed 23 October 2015 via mobile

Appears out of nowhere on a quiet winding road and has the wow factor of being on the river bank. Great staff, nice big room and best restaurant choice of the trip. Bathroom a little average compared to rest but generally really good hotel for visits to Kandy and onwards

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Helpful?
Thank RachelGimson
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: ₹ 5,506 - ₹ 14,510 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on the Hotel website for best rates”
Sharm77, 12 Apr 2017 | Read review
“Rooms overlooking the river for the view.”
Serrif1, 11 Apr 2017 | Read review
“Ask for a river view room”
The-Actuallys, 30 Mar 2017 | Read review
“ask for a river view”
manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
kalindid_12, 1 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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