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Cinnamon Citadel Kandy

CancelonUS$ 183*
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#5 of 54 Hotels in Kandy
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Cinnamon Citadel Kandy
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2,369 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,883: English reviews
Dundee, United Kingdom
Reviewed 26 January 2016

As a previous reviewer said this is an ok hotel, nothing special but large clean rooms, friendly staff and reasonable buffet food served in a large un-inspiring restaurant. Food is also served in the bar. We were in a room numbered on what we thought was on the 3rd floor but we had to pass rooms numbered in the 200's...

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Helpful?
Thank iandorothy
FowmeIBRAHIM, Assiatant manager Opereations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

London, United Kingdom
Reviewed 25 January 2016

It's an OK hotel. To be honest, from what we have heard, it is the best of the local options. It is clean, and the food was actually very nice. The bar is good, pool looked nice although we didn't go in it. Room was nice, and very clean. I thought it was a generous size, and the shower was...

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Helpful?
Thank SophiB
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor. It was a great privilege to serve you and most of all to know that we have been successful in giving you a memorable stay. Indeed, I am very happy to note such nice comments about the hotel & the team I work with...

Doncaster, United Kingdom
Reviewed 25 January 2016 via mobile

We stayed here as part of our honeymoon for 1 night. We booked through Kuoni but I really wish we had 2 nights here instead. Although we didn't spend much time here it was lovely. The views from the pool overlooking the river and forest were amazing. Felt like you were away from it all. We did go all inclusive...

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Helpful?
Thank Amy B
Cairo, Egypt
Reviewed 25 January 2016

At first I wanted to give a five stars rating. But since we had a terrible noise coming from upstairs due to ongoing renovations to the extent that we were unable to sleep, but as soon as i contacted the manager , he provided a much better room , very quiet , and with a great lake / pool view...

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Helpful?
Thank caesardr
Colombo, Sri Lanka
Reviewed 25 January 2016

A luxary getaway with a view. just about 15 min outside the historical city of Kandy. Good staff and service, Nice clean big rooms over looking the greenery and the river. note- some rooms are a long... walk from the heart of the hotel/ restaurants etc.

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Helpful?
Thank Gemunu D
London, United Kingdom
Reviewed 24 January 2016

The hotel is a 15 mins drive away from Kandy, located in a quiet green valley on the river. The rooms are large with balcony and beautiful view. Several restaurants serve good food, the pool is very large and the staff is friendly and competent. We loved the setting within the valley, it's spacious enough that it doesn't feel crowded...

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Helpful?
Thank C R
Birmingham, United Kingdom
Reviewed 24 January 2016

We have given a four, as opposed to a five, for this hotel because whilst good we have seen this chain do better in Habarana. Doubtless due to its city location the hotel does not have the extensive grounds of others in the chain and the buffet food whilst good did not have as great a choice as other members...

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Thank Rick S
Usa, Tanzania
Reviewed 24 January 2016 via mobile

Stayed for one night and the staff are very friendly and helpful. The food are excellent. Very nice view from the room but the interior of the room is out of date. The pool and the bar is okay. The price we paid is worthy.

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Helpful?
Thank Jacob C
Mumbai, India
Reviewed 23 January 2016 via mobile

It was our anniversary trip to Sri Lanka with our 1 yr old daughter. We stayed in this hotel for 2 days out of our trip of 8 days in total. We not only loved the hotel but always smiling and friendly staff. The property is awesome and so very serene with beautiful views of Mahaweli River. Inhabited with water...

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Helpful?
Thank Vidsrungta
Denia, Spain
Reviewed 22 January 2016 via mobile

Just stayed here for three nights part of a trip we are doing around Sri Lanka. Hotel is lovely, with happy smilie people to make your stay great. Restaurant Suberb with many choices. However during our stay ,on the times we spent around the bar and pool area relaxing you could,nt help notice these areas appeared to lack attention. I.e....

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Helpful?
Thank allen r
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Price Range: ₹ 4,008 - ₹ 14,481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
14 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have always stayed in the Deluxe rooms, hence I would recommend Deluxe rooms as well.”
sohanp37, 25 May 2017 | Read review
“If climbing stairs are a problem ask for a room close to the lobby”
firstlast154974, 20 May 2017 | Read review
“Go for deluxe otherwise its a lot of stairs to go up and down.”
646hayleyw, 16 May 2017 | Read review
“Request for One large bed, rooms in an upper floor for better views”
malinkaw2015, 3 May 2017 | Read review
“I think all rooms have a great view, but if not, pick a room that looks across the swimming pool to the forest.”
TuhinaS, 2 May 2017 | Read review
5 of 5
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US$ 183* /night
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Prices are for 1 room, 2 adults
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