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Cinnamon Citadel Kandy

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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
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Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(675 reviews)
“sri lanka”(222 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (2,748)
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All reviewsthe rivera la carte restaurantsri lankalovely hotelmain restaurantswimming poolsuperior roombuffet stylefruit batsour honeymoonhalf boardlovely pooldinner buffetpublic areasstayed longerhotel is situatedtwo nights
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481 - 485 of 2,191 reviews
Reviewed 25 November 2016 via mobile

Great value for money. One of the most picturesque places to stay in Kandy. The food and the service is just mindblowing. The food and beverage staff are very kind and courteous in their approach. Chef Khan and his Indian delights are a sumptuous treat...More

Thank Benny T
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 26 November 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 23 November 2016

Stayed here for two nights on a tour around Sri Lanka. Not as good as other Cinnamon hotels. Décor tired, nasty smell in the bathroom which was a blocked sink. Sorted out when I told reception. All the Rooms overlooked the river which was good....More

Thank easylacer
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 24 November 2016

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor following your recent stay with us. Our key priority is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest,...More

Reviewed 22 November 2016

We stayed at this hotel as we toured round Sri Lanka. It has the most beautiful views over the swimming pool to the Lake. The rooms were clean and well presented. The staff were polite and attentive. Lovely food with plenty of choice.More

Thank Tirre
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 23 November 2016

Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

Reviewed 20 November 2016

The moment we stepped out of our Van the ever friendly and courteous staff took full charge to make our stay comfortable and memorable in there breathtakingly beautiful layout of chalets and restaurant.More

Thank Nandini H
Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 23 November 2016

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort...More

Reviewed 18 November 2016

We stayed 2 nights here having come from Cinnamon Lodge Habarana on a tour of Sri Lanka. Having had an excellent experience at the previous hotel we have found this one doesn't live up to expectations. The room was lovely and a very pretty position...More

Thank DeezineWiltshire
Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 19 November 2016

Dear Guest, Thank you for posting your valuable comments on Tripadvisor. We do regret that the service levels during meals were not up to your expectations .I do assure you that we always strive to maintain the highest level of standards .Your constructive feedback is...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 78 - US$ 296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 78 - US$ 296 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1908)
Room & Suite (521)
Pool & Beach (333)
Dining (198)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
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FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
Answer
Response from pops_kay | Reviewed this property |
I think it's sometime in the evening, but I'm unsure as we didn't go on a boat ride. I'd suggest you check with the hotel on this.
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"no lift service for ground floor rooms."
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"The suites are in a separate wing..."
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"The top floor gives good views."
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"upper floor overlooking river"
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