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Cinnamon Citadel Kandy

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#6 of 58 Hotels in Kandy
Certificate of Excellence
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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
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2,309 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,832: English reviews
London, United Kingdom
Reviewed 29 December 2015 via mobile

We arrived from Bentota exhausted after a nearly 6 hours road trip. A priori this is not my type of hotel: big and modern Building. But I was won over by the charming service at reception and the delicious welcome drink. Our room was very large with a comfortable bed and super efficient air conditioning system. It had a big...

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Helpful?
Thank radiolondres
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Greetings from Cinnamon Citadel Kandy. Thank you for posting your word of praise on Trip Advisor following your stay with us at citadel. We were delighted to hear that you were overall pleased with the service and the delicious food and the friendly team. Your comments concerning the food & the service of all our associates are encouraging....

Sydney, Australia
Reviewed 29 December 2015

Came here for Christmas lunch with family. Walked in to an empty restaurant and was immediately informed the table we previously booked was already taken. We were also informed by three other members of staff, including the security guard that liquor will not be served. !! The wait staff were very friendly and polite The buffet was at best forgettable

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Helpful?
Thank Sellappa P
FowmeIBRAHIM, Assistant Manager operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for...

West Sussex
Reviewed 29 December 2015

This hotel is not in Kandy. The postal address may say that it is but the tuk-tuk ride is up a rough road which bounces you around a lot. Enough for us to decide not to go on our last night. The initial impression of this hotel is fine. The large open air reception area/bar area is modern and feels...

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Helpful?
1Thank Rodsussexuk
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

kolkata
Reviewed 28 December 2015

Very comfortable hotel with all modern amenities. Excellent view of river & greenery from room. The staff are very polite & ready to help. Cleanliness of hotel is very good. The breakfast spread is very good & sitting in open balcony facing the swimming pool & river to have breakfast or a candle light dinner is excellent experience. There is...

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Helpful?
1Thank sivaranjan
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Greetings from Cinnamon Citadel Kandy, and thank you for taking the time to write a wonderful review of the resort on Trip Advisor. We were delighted to read that you enjoyed your stay with us. Thank you for admiring the tranquility of the resort and for admiring the excellent view from our spacious rooms. . Thank you as...

Sydney, Australia
Reviewed 27 December 2015

From check in to check out this is nice hotel. Received with smile at reception on arrival. Rooms are nice and comfortable. Good views of the river. Nice variety of food in restaurants and exceptional service.

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Helpful?
Thank rakeshsaral
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Mumbai, India
Reviewed 25 December 2015

We stayed at Cinnamon Citadel for a night. The rooms are spacious, neat and had excellent view from our balcony which was river facing. The staff was extremely friendly and offered us to connect with the Indian chef at the hotel. The pool is also very clean.

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Helpful?
Thank Shobana_Kris
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest It was a great pleasure having had the opportunity to be of service to you. Thank you for the review posted on Trip Advisor and thank you for complimenting the well-equipped and clean spacious room and our team I work with. It would be great having you back with us for another stay to give you a memorable...

Reviewed 22 December 2015 via mobile

The staff is very cooperative specially Mr Khan the Indian Chef who gave us the food as we order him like Tomato Soup Dalmakhani Jeera Aloo and Gulabjamun. The food was Delicious staff helps you all the time but..... Only the interiors of room are very old type off.

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Helpful?
Thank Rachit P
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Reviewed 22 December 2015

We stayed 2 nights here on our 10D tour. Very nice rooms and the best part was the breakfast and dinner buffets. Wide variety of food and excellent quality. Had a lovely view of the greenery and river during breakfast. A little far from the city though.

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Helpful?
Thank Zabrina S
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for your compliments on Trip Advisor. It is always good to know that our guests left the hotel completely satisfied and our entire team was equally happy to learn that you had a pleasant holiday with us. Your review is indeed a wonderful recommendation of our hotel to anyone who wishes to spend their holidays at...

England, United Kingdom
Reviewed 20 December 2015 via mobile

Rooms a fairly small, especially if you have booked a triple room. Hotel seems a little old and dated, this is more obvious in the dingy bathrooms, however the biggest let down is the Food and Beverage Manager, Kenneth who comes across as rude and arrogant. I asked to speak to him as my main dish had not arrived even...

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Helpful?
1Thank Dilly6396
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you...

Mumbai, India
Reviewed 15 December 2015

The best place to stay at Kandy. The Lake view rooms are nice and peaceful. The hotel is at the interiors and is far away from the town. Staff is great and very friendly. The food was awesome at the breakfast and dinner and you can find Indian, Sri lankan and continental cuisine. The gym facilities are not at all...

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Helpful?
Thank Gaurimrth
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, Thank you for your compliments on cinnamon citadel Kandy, following your recent holiday with us. Guest satisfaction is our prime priority & we are happy to note that you had a pleasant stay with us. Your comments well noted concerning the food which is very encouraging Thank you once again & we hope to see you soon at...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: ₹ 6,078 - ₹ 15,229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
13 questions
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Questions? Get answers from Cinnamon Citadel Kandy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a river view”
 of 5 bubbles manisfeld, 13 Mar 2017 | Read review
“Avoid basement rooms if you have knee problems. All rooms face the river.”
 of 5 bubbles kalindid_12, 1 Mar 2017 | Read review
“We were down! on level 3 which seemed odd but the balcony overlooked the river and it was very quiet.”
 of 5 bubbles tageen1, 19 Feb 2017 | Read review
“all the rooms look out over the river but if on ground floor you can walk from you patio to the edge of the river”
 of 5 bubbles mikemiddler1, 18 Feb 2017 | Read review
“make sure the get the correct price and the correct bed.”
 of 5 bubbles kasunip2017, 17 Feb 2017 | Read review
5 of 5