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25/12/2017 26/12/2017
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    Cinnamon Citadel Kandy

    124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka
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    25/12/2017 26/12/2017
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    US$ 440
    US$ 308
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    Traveller (1797)
    Room & Suite (446)
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    Overview
    • Excellent40%
    • Very good45%
    • Average11%
    • Poor3%
    • Terrible1%
    Travellers talk about
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    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Business Centre
    Dry Cleaning
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Villa Rosa
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    The Secret Kandy
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    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,567)
    There are newer reviews for Cinnamon Citadel Kandy
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    451 - 455 of 2,046 reviews

    Reviewed 12 July 2016 via mobile

    The staff are extremely disrespectful. My young sister lost her room key whilst visiting and staff were extremely rude. We understood that there would be a charge for this however, came into great difficulty when reporting this with their response being a blunt "look for...More

    1  Thank gracecas
    Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 23 July 2016

    Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will...More

    Reviewed 11 July 2016 via mobile

    I am posting the pictures of the view from our room. The room was very spacious with all the right amenities. Property is big, beautiful and well kept. location is very apt. We tried the dinner buffet and breakfast buffet, it was very nice. Place...More

    Thank AryaSingh100
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 13 July 2016

    Dear Guest , We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your...More

    Reviewed 10 July 2016

    Absolutely stunning hotel in a beautiful setting. The rooms are very big and comfortable. The buffet is quite expensive but very nice selection although desserts were a bit naff. Quite far out from the centre of town but Tuk-tuks take 10minutes and reasonable (400 rupees).More

    Thank Alex G
    Response from Murfad S, Resident Manager at Cinnamon Citadel KandyResponded 13 July 2016

    Dear Guest, Thank you for writing your review on TripAdvisor following your visit to Cinnamon Citadel Kandy and it is truly encouraging to hear that we succeeded in providing you a holiday that left you truly satisfied. Your kind words with regards to the service...More

    Reviewed 9 July 2016

    The hotel is in a beautiful location and offers great views of the river, we were quite drawn to the hotel after seeing the beautiful pictures. The hotel seems to have a lot of group tours either checking in or out which seems to keep...More

    1  Thank Airs-n-Graces
    Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 10 July 2016

    Dear Guest Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will...More

    Reviewed 8 July 2016

    Cinnamon Citadel is where we’d be stationing for the one night that we were there in Kandy. After our wonderful experience, most importantly, wonderful food experience at the Cinnamon in Habarana, we were looking forward to our stay at the same chain here in Kandy....More

    1  Thank WheelsOnOurFeet_JD
    Response from FowmeIBRAHIM, Assistant Manager at Cinnamon Citadel KandyResponded 9 July 2016

    Dear Guest, We highly appreciate your review of the Cinnamon Citadel Kandy. We are simply delighted to note that you have enjoyed your stay and sincerely thank you for your words of praise on our services and facilities. We continue to be committed to provide...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 131 - US$ 416 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kandy
    • #2 Luxury Hotel in Kandy
    • #2 Family Hotel in Kandy
    • #3 Romantic Hotel in Kandy
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 119
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity, Expedia, Hotwire, Orbitz, Ctrip TA, Priceline, Hotels.com, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Sri Lanka >
    • Central Province >
    • Kandy District >
    • Kandy
    • Also Known As
    • Chaaya Citadel Kandy Hotel Kandy ,
    • Chaaya Citadel Hotel Kandy ,
    • Kandy Chaaya Citadel Hotel
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    Traveller (1797)
    Room & Suite (446)
    Pool & Beach (311)
    Dining (201)
    Hotel & Grounds (988)
    Bathroom (47)
    Nearby
    Nearby HotelsSee all 57 hotels in Kandy
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    lindypopsUk
    15 September 2017|
    AnswerShow all 5 answers
    Response from PJH_QMan | Reviewed this property |
    You should have no problems with security. They are frequently in the rooms cleaning and turning down the beds, sometimes two or three times daily. But you can lock yourself in and tell the cleaners to bugger off if they... More
    0
    Votes
    Asad T
    6 June 2017|
    AnswerShow all 3 answers
    Response from Shanaka R | Reviewed this property |
    Hi Asad., Glad to hear from you. Yes fresh juice and tea, coffee include for the breakfast buffet. And there is a no any beverage include for your package. You have to pay extra for your extra consumption. I'm so sorry i... More
    1
    Vote
    Room Tips
    "Try to get a room overlooking the water."
    Read review
    "Dont go choose a different hotel. Views of lake marred with the rubbish floating on it"
    Read review
    "Most rooms are the same"
    Read review
    "Room service trolley was really annoying."
    Read review
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