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Cinnamon Citadel Kandy

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#10 of 63 Hotels in Kandy
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Citadel Kandy
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2,224 Reviews from our TripAdvisor Community

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There are newer reviews for Cinnamon Citadel Kandy
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Showing 1,769: English reviews
Portland, Oregon
Reviewed 19 January 2016

There's a small window in the bathroom to the hallway. people in the bathroom could hear all the conversations in the hallway and people in the hallway could here all the strange noise from the bathroom. Other than that, the room is nice with a balcony looking over the river. ServicepPeople here are not as friendly as other places I...

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Thank Takeo Roman V
London, United Kingdom
Reviewed 18 January 2016 via mobile

We stayed here for the 2nd leg of our Sri Lanka trip for our honeymoon. The hotel looked nice and there was decent service when we got there, and the hotel room was nice and clean enough. The issue was however that our hotel room was located quite close to the staff room, so it was pretty noisy the whole...

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Thank Vitor N
Boston, Massachusetts
Reviewed 17 January 2016

We stayed here as part of a tour arranged by Aitken Spence. It was good value for us for the money we paid. The hotel has all the amenities; the food is good and rooms decent. The hotel is a bit dated, and would benefit from a refreshing of the décor. Though outside the city, it is easy to get...

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Thank musicandarts
Srilanka
Reviewed 17 January 2016

A good standard hotel. Our room was clean with all the am entities that you would expect at a cinnamon hotel. All the staff in all departments were friendly and helpful. We were half board and the buffet are vice in the restaurant had varied choices to suit all. The pool is really nice over looking the lake. To get...

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Thank Julia P
UK
Reviewed 17 January 2016

We stayed here as part of a tour of the island and it made for a good base. The staff were all friendly, the food was good and our room was very clean. There was a huge selection of food available for breakfast and tea and coffee was plentiful. There are good river views from the terrace and a lovely...

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Thank clowndog
London, England, United Kingdom
Reviewed 16 January 2016 via mobile

I love Citadel - set in a beautification location, excellent hotel and exceptional staff. It's always important to have service that matches up to the beauty of the hotel and its surroundings, and Citadel definitely hits the nail on the head. All front line staff, particularly Faulmi, were so attentive and made our stay wonderful. The food is phenomenal, and...

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Thank Niresha U
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest, I would like to thank you for the wonderful review posted on Trip Advisor. It was a great privilege to serve you and most of all to know that we have been successful in giving you a memorable stay. Indeed, I am very proud to note such wonderful comments about the team I work with and I will...

New Delhi, India
Reviewed 16 January 2016

A family of six , we stayed at the property for two nights. The property is located right on a river bank with a scenic view. If one is planning to sit next to the river side do apply a mosquito repellant cream.... The rooms are nice but house keeping needs to pay more attention to detail. It is pleasure...

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Thank CorporateSud
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest. Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Dubai, United Arab Emirates
Reviewed 15 January 2016

We stayed here for one night, definitely not long enough. The staff were extremely welcoming and helpful. The view from the pool left us speechless and was so beautiful and refreshing that we decided to spend the evening there admiring the surrounding nature. Unfortunately all the bars and restaurants in the hotel close around 11pm (too early for us Europeans)...

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Thank Roshel85
FowmeIBRAHIM, Assistant manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest I would like to thank you for the wonderful review posted on Trip Advisor. It was a great privilege to serve you and most of all to know that we have been successful in giving you a memorable stay. Indeed, I am very proud to note such wonderful comments about the team, location & food I work with...

India
Reviewed 15 January 2016

The location is excellent. The view from the Reception & lobby is also unparalleled. However the rooms are far flung from the main building in case you are put up on the newly constructed ones.These are more spacious but, bit of a walk.

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Thank ArpitaCMittra
FowmeIBRAHIM, Assistant Manager Operations at Cinnamon Citadel Kandy, responded to this review

Dear Guest Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay

Exeter, United Kingdom
Reviewed 12 January 2016

We stayed here for two nights from the 23rd of December, the location is amazing with great views of the river and jungle opposite, it has a superb outdoor pool just in front of the restaurant. The staff were polite and friendly and the rooms were very clean. As I said we stayed for Xmas eve when we had the...

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Thank graham w
FowmeIBRAHIM, Assistant Manager Oprations at Cinnamon Citadel Kandy, responded to this review

Dear Guest We are delighted to read your kind review and it gives us great pleasure to know that you enjoyed your stay with us on the Xmas Eve. Your comfort is our pleasure and we are happy for having achieved it. Thank you once again and hope we will have the privilege of welcoming you back to Citadel in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 

Additional Information about Cinnamon Citadel Kandy

Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy
Price Range: ₹ 6,549 - ₹ 22,034 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Hotel Style:
#1 Business Hotel in Kandy
#4 Family Hotel in Kandy
#4 Romantic Hotel in Kandy
#5 Luxury Hotel in Kandy
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Citadel Kandy staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a river view if you must stay here”
 of 5 bubbles 364patc, 15 Jan 2017 | Read review
“Room facing the river.”
 of 5 bubbles RajanIndia, 6 Jan 2017 | Read review
“Comfortable rooms with river views..... quite a treat.”
 of 5 bubbles OLMODILE, 6 Jan 2017 | Read review
“best views”
 of 5 bubbles NireshaU, 5 Jan 2017 | Read review
“For the price, I would probably not return to this hotel.”
 of 5 bubbles 586ricardos, 3 Jan 2017 | Read review
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