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Cinnamon Citadel Kandy

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Traveller (2007)
Room & Suite (525)
Pool & Beach (343)
Overview
  • Excellent40%
  • Very good43%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“the river”(692 reviews)
“sri lanka”(227 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,831)
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2,264 results
Traveller rating
936
928
278
73
49
Traveller type
Time of year
LanguageEnglish
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936
928
278
73
49
Show reviews that mention
All reviewsthe rivera la carte restaurantsri lankabeautiful hotelmain restaurantsuperior roomswimming poolfruit batsbuffet styleour honeymoonhalf boarddinner buffetlovely poolpublic areasstayed longertwo nightsrooms are spacious
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1 - 5 of 2,264 reviews
Reviewed 4 days ago via mobile

I stayed here recently for 3 nights with my mother. I had booked this hotel with my travel agent in London and I’m pretty sure I was told this is a 5 star hotel and at the time of booking I’m also sure I read...More

1  Thank Mins1981
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, Thank you for writing to us your following stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us. your...More

Reviewed 4 days ago

Cinnamon Citadel hotel has an amazing views. Serene and green greet you from all side. The staff are always smiling and ready to assist you at all times. The restaurant is neat and clean. The food is varied and caters to all from all over...More

Thank andy_damle
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 4 days ago

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor. We are honored by your kind compliments and are delighted that you enjoyed the View, Excellent Service and the dining experience at the hotel. Your comments are deeply appreciated and well...More

Reviewed 5 days ago

This is picturesque hotel located on the banks of the river, so we found the location great and the public areas had some beautiful views. The pool was so cloudy we decided to not to use it despite we wanted to. The room interior does...More

Thank Patricia C
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 5 days ago

Dear Guest, Thank you for writing to us your following stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us. your...More

Reviewed 5 days ago

We stayed here two nights as part of our tour of Sri Lanka. We were told this was the best hotel in Kandy but we were disappointed. This is a big city hotel in a lovely location on the banks of the river that runs...More

Thank Chris W
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 5 days ago

Dear Guest, Thank you for writing to us your following stay with us . Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us....More

Reviewed 1 week ago via mobile

Old hotel, rooms, furniture very old. bathroom old and no bath tub and very dark because of black tiles. The location on the river is good. Swimming pool the water not clean . Food in the buffet breakfast could be better .More

Thank banikhalid
Response from Charith G, Assistant Manager - Operations at Cinnamon Citadel KandyResponded 6 days ago

Dear Guest, Thank you for writing to us your following stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. please accept our sincerer apologies for any inconvenience caused during your stay with us. your...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 100 - US$ 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 100 - US$ 343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#7 Luxury Hotel in Kandy
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2007)
Room & Suite (525)
Pool & Beach (343)
Dining (200)
Family and Play Areas (9)
Amenities (7)
Questions & Answers
Ask a question
FarnboroughHants
21 January 2018|
Answer
Response from Vhlaho |
Yes it was very easy to find our transfer driver as he had written our names on a card
1
Vote
FarnboroughHants
21 January 2018|
AnswerShow all 2 answers
Response from lizdolman1 | Reviewed this property |
Really don’t know
-1
Votes
Tabinda S
19 January 2018|
AnswerShow all 5 answers
Response from MM_Explorer | Reviewed this property |
Not really. It’s slightly secluded in a quiet area. But they call for tuk tuk to go to the city centre
0
Votes
Room Tips
"Higher rooms have good views."
Read review
"If you want to avoid children don't go there."