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Hotel Topaz

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Hotel Topaz
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647 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Coventry, United Kingdom
Reviewed 15 July 2015

I stayed at the Topaz hotel for quite a few days and while the views driving up are beautiful, the hotel itself is far from perfect. The reception area is dated so it feels like you're in the '80s, they need to massively redecorate. Once you get to the rooms, they are small but fine. The real test is when...

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Helpful?
1Thank minz S
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, The readers will witness that we do have great reviews and negative aberrations to mar that image once in a way! Hotel Topaz was refurbished, refurnished in 2014 on an investment of 20,000USD per room and Topaz came in to being as 4 star Luxurious property located in a unique place overlooking the breathtaking views over the city...

UK
Reviewed 10 July 2015 via mobile

Stayed for one night which was more than enough. The reception area is dated, restaurant tired, ripped cushion covers. It was June and very hot - No AC in the restaurant over breakfast so couldn't enjoy. The bedrooms have been updated so were nice, shame the rest of the hotel hasn't - needs a major face lift. Wouldn't stay again.

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Thank Reality75
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for staying at Hotel Topaz Kandy and for your feedback. We are glad you liked the facilities and services, however,we apologize for the inconvenience caused to you when dinning in our rooftop orchid lounge,we are pleased to announce that we have now opened our main restaurant,equipped according to the latest standards and it would be our...

Dubai, United Arab Emirates
Reviewed 9 July 2015

The Topaz is a nicely located property high above the city of Kandy. A winding road takes you to the hotel which has good views either towards the city or the mountains on the other side. But there are other hotels with better views in the city. Where it scores is the the quality of the rooms, which are very...

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1Thank HemantBuch
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for staying at Hotel Topaz Kandy and for your lovely review. It is a pleasure to know that you had a comfortable stay and found it to be a good. We are so glad you liked your room and amenities and appreciate your encouraging feedback.We have taken due note of the improvements you've highlighted.We trust you...

Reviewed 5 July 2015 via mobile

Nice hotel located up in the hills of Kandy. Rather remote but very beautiful, rooms have a spectacular view. Takes 10 mins to reach the main town. Main attraction of the rooms were the view rather than room itself. Hotel grounds are clean and pool is good

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Thank alex s
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for staying at Hotel Topaz Kandy and for your valuable feedback. We are also pleased to note that you were happy with the rooms and amenities and of course our helpful team. Your encouraging review is greatly appreciated and we are looking forward to your continued patronage.

Vientiane, Laos
Reviewed 5 July 2015

Located on top of one of the many hills overlooking Kandy, this hotel had spectacular views from our room, the bar and restaurant. From the moment we arrived service was excellent. Friendly, helpful and highly professional. Our room was absolutely lovely. Contemporary, stylish, clean and comfortable. The buffet dinner and breakfast offered a wide selection of tasty food. If you...

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Helpful?
Thank Rob K
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for staying at Hotel Topaz Kandy and for your valuable feedback. We are also pleased to note that you were happy with the rooms and amenities and of course our helpful team. Your encouraging review is greatly appreciated and we are looking forward to your continued patronage.

Reviewed 15 June 2015 via mobile

Stayed for one night and after a few problems with air conditioning in rooms we then found out that dinner was unavailable in restaurant due to function. They did arrange transport to their sister hotel and food was lovely. Service was excellent but just a bit remote for us although views were stunning.

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1Thank Cath1607
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for your review. It is wonderful to learn that our hospitality, facilities and the nature-friendly environment contributed towards your positive experience.Even though our hotel is only located 1.5 Km away from the center,The scenic beauty surrounding the mountains is cherished by every guest. We look forward to having you with us again when you next travel...

Nottingham, United Kingdom
Reviewed 9 June 2015

Stayed in the Hotel Topaz just outside Kandy in Sri Lanka. Beautiful location in the hills with spectacular views. Nice & comfortable. Travelling as a single woman on my own, I found the staff helpful especially the female guest relations officers who were exceptionally pleasant and keen to assist during my stay. Rates very reasonable & you can request the...

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Thank Marie J
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for reviewing followed to your stay at Hotel Topaz.We are happy that you experienced amazing service by our entire team & enjoyed the facilities combined with it.We eagerly await your next arrival to indulge you in our true hospitality once again.

Reviewed 1 June 2015 via mobile

Kandy is stop of our Sri Lanka tour. Wonderful place full of beautiful green landscapes. The hotel is on the top of the mountain with best view overlooking Kandy. Basic amenities. Good bathroom. They give us a room on the last floor especially for the hooneymooners and the room was lovely arranged for same purpose. Having breakfast and dinner in...

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Thank Bassam N
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you for your review. We are happy that having had a good stay with us during your Honeymoon Tour , you have taken fond memories back home. This is what we endeavor to provide our valued guests with. Many of our guests do have positive feedback about their stay in the "Rose Floor"which entitles them to a...

Kochi (Cochin), India
Reviewed 30 May 2015 via mobile

This is a beautiful hotel on top of a hill just 1.2km from kandy lake very friendly staff and very accommodative we had asked for a change of room to a higher floor and they gave it to us the next day very nice rooms and excellent washroom very nicely furnished very good mini bar The pool is not in...

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Thank Ackzel
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, We are delighted that you have taken fond memories back home of your stay at Hotel Topaz Kandy and thank you for affording us with a five star rating.Your sentiments appreciating our associates and acclaiming our hospitality has encouraged all of us. Thank you for staying with us and we look forward to welcoming you when you next...

Melbourne, Australia
Reviewed 27 May 2015

wonderful hotel with great location friendly and well trained staff nice front desk staff with good information buffet breakfast very good excellent variety bed very comfortable nice room setting with view over kandy great outdoor pool with beautiful trees and flowers

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Thank glenn h
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review

Dear Reviewer, Thank you so much for your delightful comments and feedback based on your stay at Hotel Topaz. In our endeavor to provide our guests the best possible experience, such feedback on our location, ambiance, rooms, services and dining options. Thank you for your valuable comments. It will certainly be our pleasure to welcome you once again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more   less 

Additional Information about Hotel Topaz

Address: Anniewatte, Kandy 20967, Sri Lanka
Region: Sri Lanka > Central Province > Kandy
Price Range: ₹ 6,508 - ₹ 10,735 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Topaz 3*
Number of rooms: 73
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Topaz staff and other travellers.
4 questions
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Questions? Get answers from Hotel Topaz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms towards the swimming pools are great...”
 of 5 bubbles nadhiyafazal, 16 Feb 2017 | Read review
“4th floor rooms had a great view. (Although lift only goes to 3rd floor).”
 of 5 bubbles keithSurrey, 7 Feb 2017 | Read review
“Top floors face the weather, but amazing views over Kandy”
 of 5 bubbles HampshireChristiaan-, 2 Feb 2017 | Read review
“Don't get a basement room!”
 of 5 bubbles RobynQ26, 2 Feb 2017 | Read review
“get one overlooking the valley”
 of 5 bubbles debranalanj, 28 Nov 2016 | Read review
5 of 5