Well , i am not sure what to start with. Maybe for Vrnjacka banja standards this hotel is very nice, but there is s lot of space for improvement. First impressions : Not enough parking lots and automatic barrier system not working. There is no help with the luggage . The young girl (I think the the name is Ivana) at the reception desk very polite and professional and the other one (with blond hair) not polite and hard to communicate with. The room looks much better at the internet hotel website. The shower cabin doesn't work properly. Only hand holded shower works. Limited bathroom amenities . Only liquid soap without shampoo and conditioner. Old and noisy air-conditioning unit. No mosquito net. Bad sound isolation. Construction works and noise starting at 6:30 at the morning at nearby building. Smoking in the restaurant ?? Smoking at the breakfast?? I am a smoker, but to smoke cigarettes at the breakfast in presence of small kids its insane. Slow service at the restaurant . Approximate waiting time for salads around 45 minutes. Food not as healthy as promoted. No flexibility at all. We wanted omelette at the dinner and they said : we serve omelette only for breakfast. Also worth mentioning is the strange limited time to use spa (for three hours only reserved the day before).Kids under 14 not allowed to use the pool after 17 h. My kid is 15 years old but he has a problem with height . He is on hormone therapy and every day they did not believe that he is 14. I suppose they have a hotel software system and thay can check the age without embarrassing him. Also they advertise mountain hiking and sightseeing tours on the hotel internet website, but they don't know about that. Now the good things. The personal is very polite and they give thir best. The Spa is very nice and therapists are very professional . The Spa is the best part of the hotel. We expected water to be warmer at the swimming pool. Special thanks to Milica and Tamara. The room cleaning service was perfect , restaurant service also very nice excluding waiting time. Over all : five star service , three star hotel. Management needs education. After all price - quality is very good. I hope the management will accept my remarks. And next guests will be more satisfied. …
I must say that this is the most beautiful place to rest. The Slowliving concept is brilliantly designed and implemented. The staff at the reception are the friendliest and most professional I have ever seen. I can't wait to visit this Resort again, because I have no rival. See you soon.
We visited the hotel for 3 nights with our 7 yo daughter. We stayed in the superior apartment room, which was spacious with good facilities and a large balcony area. We enjoyed the Spa center very much as there was so many different experiences from saunas to salt rooms, the choice was fantastic. The swimming pool was an ok size (especially for our kid) with two jacuzzis which were great. We had breakfast and dinner included and the buffet service was good with plenty of food to choose. We enjoyed and the service we received from the restaurant staff was excellent. Location close (walking distance) to town center. The negatives for us was cold food for breakfast and dinner. No matter when we come, the food was cold. It’s unacceptable for the 4* hotel. Second negative we found was the maid service. In 3 nights we had 1 visit from the maid, even we put the sign to clean the room. After we call the reception, the maid came, but have no bath suits nor small towels. Unacceptable thing. Although the overall cleanliness of the hotel is very good, this was very disappointing for us. In our opinion the hotel has potential to be great but the staff need to focus on details and improve service. We will come back again and also recommend the hotel.…
Pet friendly (no extra charge), welcoming, friendly and helpful staff. Well priced when booked directly. Modern clean comfortable facilities. Location close (walking distance) to town centre. Restaurant food exceptional with a good selection of wines. Terrace area very nice. Ample free parking within the grounds. Spa/sauna/pool centre exceptional, fantastic massage service. Overall one of the better places I have stayed in the world. A+ rating from me, will be back for sure.
We visited Vrnjačka Banja at the end of April and it was perfect since it was not crowded. The hotel stuff where great and very helpful. The room was spaceus for 4 of us. The restaurant is great with great breakfast and good variety of a la cart menu for lunch and dinner. The Spa and Pool where also great experience since it was clean and not crowded. The hotel provides parking and it is in a great location, 10 minutes from the center. Also near Vrnjačka Banja you can visit some monasteries and for hiking there is mountain Goč only half an hour if driving away. Sure we will visit this hotel again.
Room was ok, restaurant Is really nice. Restaurant staff Is perfect. The reception staff is extraordinary. Hotel Is neat and tidy. Location was ok for our needs. Spa size Is ok. We came to this hotel because of the SLOWLIVING concept. I din't like pople that worked in the SPA. Saturday evening was really crowded because in the SPA area were few groups of people who weren't hotel guests (reservation Is needed for the SPA) and there were two kids, eventhough it was "no kids" time. When I told that to the girl who worked at the SPA reception, it looked like we are starting "a polite argument" and I really din't want to argue. People who are working in the hotels need to know that the guest Is allways right, and you don't argue with him, especially if you know that the guest Is telling you the facts. Thank you for the distillery visit, it was great. You just need to work a little bit on your slowliving concept, and it will be great. Thank you. …
We spend two days with our 7 yo daughter in this resort. Stay was excellent. Appartment is very big and comfortable and fully equipped. Spa and swimming pool are great. Space is huge, a lot of saunas, steam bath, relax room and meny more. Food in the restauraunt is very delicious and not ordinary. Our daughter liked kids meny as well. You have to try carrot brandy made by owner of the place. Location is very nice - you need like 10 min walk to the central park. Mauntain Goc is very close and very nice in the winter. Overall expirience is - we will come again :)
the best spa experience in vrnjacka banja so far. the hotel itself is a cosy place, promoting the concept of slow living ... Having breakfast in a restaurant instead of a typical hotel dining room was a great start of the day. the spa is amazing, great massage! the last but not the least, the entire staff is very professional. whatever was wrong it was fixed immediately. congratulations!
We stayed in Pegaz for 6 nights, SlowFamily Autumn package. Everything was perfect. The restaurant is very good, the rooms are spacy and comfortable and Wellness and Spa are perfect. Special kudos to the staff, they are super kind and helpful.
Kind and welcoming stuff, rooms are big,clean, with a very comortable beds, good lobby, spa centar is the best in the place. We stayed for the weekend and we are planning to visit the place as soon as we get time