I travelled with my family for a weekend trip to this 5 star hotel. However, this time it was much less pleasant as at start we did not have a parking at the hotel place but were forced to park about 300 meters up the hill. Food and spa were pretty good. What really disappointed me was that they made us pay for the coffee that we alone prepared in the room on the coffee machine that was on the table. Also the price was as we were served in a nice bar in Vrnjačka Banja. Usually in the 5star hotel whatever is on the table is on offer from the hotel unless it is explicitly written next to it that is not free and price attached to it. B
I really enjoyed my mini break in Vrnjacka Banja and had a pleasant stay in this hotel. We had an amazing time but objective review is in order. This hotel is modern, nice designed in a really good and convenient location. It had a free parking; great reception and lobby area. The staff was very professional and polite and all respecting Covid regulations which is a big plus from me. All staff were wearing masks throughout. Spa centre and swimming pools were amazing - really great place to relax and enjoy and have fun. Its great for everyone, single travellers as well as families with children. It has some really nice features such as water walls and jacuzzis. (I will talk about negatives below so please continue reading). Restaurant was quite busy, I would say way too busy in the middle of pandemic and no guests apart from us and one other were wearing masks. I found that very stressful. Food was super delicious, amazing selection, I was really impressed and something you would expect from a 5* hotel. What you would not expect from a 5* hotel is when you go to the room and there is a massive burnt whole in the carpet that no one bother to replaced it. You would not expect to see marks on the wall that no one bother to paint over. In the bathroom, the towel hook fell off. Pillows were so uncomfortable that I had to sleep without any. And to top it all off, there was no mattress protectors! I have not been to any 5* hotel, and I have been to many, or for argument sake, no 2 or 3 * hotels where there was no mattress protector. I heard that this hotel was only open for a year but it feels much older, In the swimming pool mosaic tiles were falling off - just in one day we found about 17 of them laying around. I am sure in a year the whole swimming pool would need to be re-tiled again. Overall great hotel but does not deserve 5*.…
We booked this hotel in July 2020 with a no refund policy. Then there was an COVID outbreak. The hotel called and asked if we whore coming. I answered no because off the outbreak. They said go to Hotels.com and ask for a cancellation. The canceled our booking with no fees. Okey, I have to come back. We booked a weekend in February 2021. The rooms are nice and clean. The staff is really friendly. I newer like the hotel dinner buffet. But this one I really nice. Nice pool that is definitely filed with hot water. . Nice breakfast. Nothing really to complain about. Decently coming back here.
Spent a weekend in Tonanti was a real pleasure.Everything was excellent.Rooms,pools & spa,food, staf,....for 5stars Very close to the Love Bridge and promenade.. Recommended for family with children,also for young couples
The hotel has confirmed its high, set standards. From the food to the professionalism of the staff, it can be freely said that it is one of the best, Serbian hotels. A special recommendation for families with small children, because the hotel did everything to make the children an unforgettable stay. See you, we'll be back soon.