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Tierra Viva Machu Picchu

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803 Reviews from our TripAdvisor Community

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There are newer reviews for Tierra Viva Machu Picchu
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Showing 447: English reviews
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 May 2016 via mobile

Stayed here for a few nights and I really enjoyed my stay. I was surprised to find someone waiting for us at the train station! They walked us all the way to the hotel which was great! I was expecting to have to pull my phone out and pray that Google maps worked lol. The hotel is very close to... More 

Helpful?
2 Thank marcanthony1984
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear marcanthony1984, Thank you for your excellent comment and for considering Tierra Viva Machu Picchu as a hotel with "Great location with amazing staff!". If you ever have the chance to visit Peru again, it will be a pleasure to take care of you again at our hotels in Lima, Arequipa, Cusco, Machu Picchu or Puno. Kind regards, Carolina Saenz... More 

Naarden, The Netherlands
Level Contributor
192 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 7 May 2016

Choose this hotel coz it's the only descent one with aircon/heating and coz of the good reviews on TA. I was't dissapointed. Although not as luxurious as we're used to, it's a great place! We had a spacious room on the front side overlooking the river and steep mountains. Stunning! I was a bit afraid for the noise of the... More 

Helpful?
1 Thank gaos
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear gaos, Thank you for your comment and for sharing your experience at Tierra Viva Machu Picchu with other travelers. We are very happy to know that you really enjoyed your stay and also that your feeling is that we are the "Best in Aguas Calientes"! We hope to have you again at Tierra Viva very soon! Kind regards, Carolina... More 

Canberra, Australia
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2016

I booked here for two nights to do the Machu Picchu ruins visit. The staff seemed nice and gave me some good advice. My room had a good view of the water and the mountains. When I needed the assistance of the hotel the most is when I was disappointed. I needed to make an urgent phone call to Cusco... More 

Helpful?
1 Thank Soft1962
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Soft1962, Thank you for your comment and for having stayed at Tierra Viva Machu Picchu. We regret that your stay with us was not satisfactory and kindly ask you to accept our most sincere apologies for the inconvenience you mentioned. I just want you to know that this has been completely unusual situations. At Tierra Viva we always do... More 

Valley Stream, New York
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 May 2016 via mobile

I gave four stars bc i was happy with how the hotel staff met me at train station and walked me to hotel. They also delivered my bags to the train station before my train! I didn't have to go back to hotel to pick up luggage so I could spend more time at MP! This was great! The room... More 

Helpful?
Thank Alexis K
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear jennifer217412, I have read your comments carefully and I would like to thank you for taking the time to let us know your impression about your stay at Tierra Viva Machu Picchu. We are sorry that our hotel has not fully met your expectations and I can assure you that we are taking the necessary corrective measures to improve... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2016

This is the place to stay for nice yet affordable accommodations when you're visiting Machu Picchu. The staff is fabulous - extremely friendly, helpful, and great English speakers (my Spanish being poor). There appeared to be some mix-up with our reservation when we arrived but they handled it quickly on the spot and I never even knew what the problem... More 

Helpful?
Thank PJ J
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear PJ J, Thank you for your excellent comment!! We are very happy to know that you enjoyed your stay at Tierra Viva Machu Picchu. Comments like yours are very motivating and encourage us to continue our mission to help our guests to enjoy the destination they visit. We hope to have you again at Tierra Viva very soon! Kind... More 

tulsa
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2016

Our stay was on April 20th, 2016. The staff at this hotel is awesome. We arrived mid-morning. The staff quickly checked us into our room. We inquired about a guide for Machu Picchu. Within minutes of getting to our room the front desk called with a guide. The hotel held or bags while we went to Machu Picchu the following... More 

Helpful?
Thank ok_traaveler
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear ok_traaveler, Thank you so much for your excellent comment about our Tierra Viva Machu Picchu. At Tierra Viva we have also hotels in Lima, Arequipa, Cusco and Puno and in all of them you will find the same quality of excellent service that characterizes Tierra Viva. Once again thank you and we hope to have you again with us... More 

Lisbon, Portugal
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2016 via mobile

We call at the hotel and they were expecting us at the train station. They received us with a very mice briefing. There are coffee and tea for free and the breakfeast was very good. We can keep the luggage at the hotel when we ser at matchu pitchu, and they let us use the computer and printer to do... More 

Helpful?
Thank Joana F
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Joana F, Thank you for sharing your experience at Tierra Viva Machu Picchu with other travelers and for having stayed at our hotel. We hope to see you again very soon at any Tierra Viva Hotel. Best regards, Carolina Saenz Guest Relations Tierra Viva Hotels More 

Vineyard Haven, Massachusetts, United States
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 April 2016

My daughter and I loved staying here. It was a nice place with very friendly staff. The rooms were not huge, but they were perfect. The breakfast was standard fare. The location was a perfect for our Machu Picchu adventure.

Helpful?
Thank Karen C
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Karen C, Thank you for your excellent comment and for considering Tierra Viva Machu Picchu as "A friendly refuge". If you ever have the chance to visit Peru again, it will be a pleasure to take care of you again at our hotels in Lima, Arequipa, Cusco, Machu Picchu or Puno. Kind regards, Carolina Saenz Guest Relations Tierra Viva... More 

Toronto, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 April 2016

Nicely appointed, spacious rooms, very good A/C, good elevator, constant Wi-Fi access, great restaurant w. breakfast buffet. Very professional and helpful staff with good English - they helped us with telephone connections worldwide, printed our airline boarding passes, etc., ultimately charging us way less than the posted fees! Located close to the city center, railway station, etc. Much better comfort... More 

Helpful?
Thank Joseph V
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear Joseph V, We would like to thank you for taking time to share your experience at Tierra Viva Machu Picchu with other travelers. We are very happy to know that you really enjoyed your stay! We hope to have you again at Tierra Viva very soon! Kind regards, Carolina Saenz Guest Relations Tierra Viva Hotels More 

Helsinki, Finland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2016

Thank you very, very much Tierra Viva! Absolutely fantastic hotel! So modern, clean and friendly. Location is good - easy to come and go. The food was also very good. We can really honestly recommend!

Helpful?
Thank MarkoP316
Carolina S, Director de Relaciones con Clientes at Tierra Viva Machu Picchu, responded to this review

Dear MarkoP316, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Machu Picchu. Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service and love... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Tierra Viva Machu Picchu hotel strategic location ensures our clients the best experience possible of the amazing Inca citadel. Our facilities are located in the quietest area of Aguas Calientes, facing the Urubamba River and surrounded by the Forest of Clouds. We have exclusively at your disposal, a bus stop from where our clients can directly take the bus to Machu Picchu or get to the archeological site after a 60 minute walk. Modern style, our Hotel has 43 spacious and comfortable rooms, a lounge with a fireplace, a breakfast room and a bar to relax and enjoy some drinks after a day of adventures. Our hotel has a panoramic lift that has been decorated with Andean inspired graffiti by the Peruvian artist Carolina Malaga. Near the entrance of the hotel is the dining room, where every morning a delicious Andean buffet is served, and the Reception Desk were you can comfortably do your check-in. Staying true to the peacefulness and tranquility of Machu Picchu our Hotel offers you a place to relax and rest. Therefore, our rooms are spacious and well illuminated; they all have air conditioning and a bathtub. In our Andean inspired decorated rooms you will be able to appreciate the famous "Quipus" from the artist Maricruz Arribas. Exhibited in our Gift Shop, you will find beautiful local craftwork made by the Andean communities that work for the Centre of Traditional Textile Art of Cusco, which is a prestigious organization with many years in the business. At Tierra Viva Cusco Machu Picchu Hotel you will enjoy the greatest cultural attraction in Peru with the comfort you are looking for and relax surrounded by the exuberant nature of the magical Forest of Clouds. ... more   less 

Additional Information about Tierra Viva Machu Picchu

Address: Avenida Hermanos Ayar 401, Aguas Calientes, Peru (Formerly Hatuchay Hotel - Machu Picchu)
Region: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Price Range: ₹ 6,205 - ₹ 11,114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tierra Viva Machu Picchu 3.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Hatuchay Tower Hotel Aguas Calientes
Hatuchay Hotel Machu Picchu
Hotel Style:
#2 Best Value Hotel in Aguas Calientes
#2 Romantic Hotel in Aguas Calientes
#2 Family Hotel in Aguas Calientes
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Questions & Answers

Here's what travellers have asked, with answers from Tierra Viva Machu Picchu staff and other travellers.
34 questions
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Questions? Get answers from Tierra Viva Machu Picchu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We paid a little extra for a suite (with discount of advance purchase), and we loved it.”
 of 5 bubbles kdwirsi, 29 Nov 2016 | Read review
“Just ask for a room with a view, they will do the best to accommodate you. Room 303 has a balcony and very good view!”
 of 5 bubbles nanitaflorida, 27 Nov 2016 | Read review
“The suite on the fifth floor rocked!”
 of 5 bubbles dawnski99, 21 Nov 2016 | Read review
“Ask for a room with mountain views.”
 of 5 bubbles 505joan, 16 Nov 2016 | Read review
“Upgrade to a premium room with view of the river”
 of 5 bubbles Oztraveller89, 15 Nov 2016 | Read review
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