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4.0
#14 of 153 hotels in Lagos
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel is strategically located in the heart of Ikeja, the capital of Nigeria's commercial city - Lagos. It is 10 minutes drive to the Lagos Domestic and International Airports and set amidst a busy neighborhood featuring shops, restaurants and bars.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My sister and I stayed at Ikeja Marriott for four nights at the end of May 2022 and we were very satisfied with the service. We arrived early and dropped our bags at reception and they were looked after until our rooms were ready. Check-in was smooth, my room was clean on arrival and cleaned everyday with towels replaced and complimentary bottled water, tea and coffee i.e. standard service you would expect.
The food and service at Koriko restaurant was excellent. From amala to pounded yam to the vegetable soup variety; nothing like the taste of proper Nigerian cuisine. Mr Peter was very courteous and remembered my sister’s drink preferences from our first visit to the restaurant through our stay. In addition, to Mr Peter, a few other names I remember are Ofure and Vivian. However, every Koriko staff that served or attended to us during our stay was very professional, friendly and courteous. I intended to write down their names for this review but the food was so good that I sometimes forgot to do so.
I also enjoyed the pool side atmosphere and service on the evening the champions league final was played.
Our flights back to London was in the early hours and the reception staff checked us out the night before so that we weren’t delayed in the morning on our way to the airport.
All in all, a thoroughly enjoyed stay at Marriott. Please keep up the good service and I’ll definitely stay again.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olajumoke agboola, Other at Lagos Marriott Hotel Ikeja
Responded 22 Jul 2022
Dear Bobotimi, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Lagos Marriott Hotel Ikeja. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards Hotel Management
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The Marriott Hotel Ikeja is a welcome addition to the hotels on the mainland and in my opinion apart from one other is the top hotel on the Lagos Mainland. Nestled within the Ikeja GRA area, the Marriott boasts spacious rooms and ample courtyard space by the pool. There are about 4 restaurants within the premises so a considerable number to choose from. It is close to the airport so travellers looking to avoid the commute traffic from the island especially when catching a flight have a wonderful option to nestle before their flight. With over 200 rooms, this is a significantly large hotel. It's nice and modern and hopefully it would stay that way. The only issue was the delay in room service and evening cleaning when requested. At the time of request the hotel was quite full as such there must've been quite some demand on staff. I would recommend a doubling down on staff service. All in all a great stay compared to anywhere in the world.
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Date of stay: February 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olajumoke agboola, Other at Lagos Marriott Hotel Ikeja
Responded 13 Oct 2022
Dear Tubosun, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Lagos Marriott Hotel Ikeja. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards
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In my opinion the Lagos Marriott Hotel, Ikeja, is currently the best hotel in Lagos. Conveniently located (10 mins from the airport), seamless check in, spotless room, very friendly and helpful professional staff. It has a variety of fabulous restaurants and a fully equipped spacious gym. The perfect ecosystem of work hub, leisure and relaxation. They've nailed it! Well done.
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Date of stay: February 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olajumoke agboola, Other at Lagos Marriott Hotel Ikeja
Responded 13 Oct 2022
Dear Esteemed Guest, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Lagos Marriott Hotel Ikeja. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards
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I decided to try out the restaurant buffet for breakfast lunch and dinner and this is what I noticed . The staff in the restaurant need to be trained about Cutlery, Every time I've eaten at the restaurant I've had to ask them to put appropriate Cutlery in place to scoop food or pick dessert. On one occasion the lady there said I should use the same spoon for one dessert in another. I had to educate her. If you cannot get Cutlery right ,I shiver to think of what might happen if I stay . As a bonvoy member I hope they handle thier hiccups because they are in my city .The spread was ok not wow worthy but good enough, The decor shows enough flash but that's not enough for someone like me and my demands are simple enough. Fix it please.
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Date of stay: July 2021Trip type: Travelled solo
Room Tip:It's a good place on the mainland for guests avoid if you are particular though.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja
Responded 25 Jul 2021
Dear babyrock246, We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our restaurants and common areas and ensuring that our team behaves in a professional manner is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Lagos Marriott Hotel Ikeja, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Sincerely, Rudi
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Hotel rooms are nice but very sterile and kind of boring. Cleanliness is high which is a plus point but given the age of the hotel is too be expected.
Why 2 star? Food…..extremely expensive with lamb chops being nearly $50, steak $40 and even soup over $15! For that price you got to get quality and it’s not! Long wait, overcharged on bill and staff not understanding how to serve!
Why else? Staff…from security to front desk to waiting/bar staff there is a general non understanding of customer service.
Security have no real idea of what security is. Observed them whilst waiting for my pick up and the number of short comings that leave the hotel vulnerable are clear. The moving ramps only worked on the entrance not the exit meaning anyone could drive in the exit if a threat. Checking under vehicle on 3 sides only of a vehicle whilst talking to your friend doesn’t work!
Bar staff clearing the pool bar at 10pm whilst sat there with their very expensive drink ($15 for a gin and tonic) was also hardly welcoming! Literally taking the cushions from the seats as my colleagues stood up, removing the light from our table and then cleaning floor under our table sends a very wrong message about wanting you there!!!
Front desk staff were ok on check in but ask them for anything outside of the normal (although is asking for menus of the restaurants outside the norm?) and they like rabbits in the headline. To find out what food that available I was told to go to my room and use QR codes for each restaurant!!
The hotel is nice if not a little sterile looking! Staff, services and general understanding of service though is just not there!
Try the Radisson Blu…better service rooms and food by far!
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja
Responded 1 Feb 2022
Dear johnaU3942CJ, I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of services rendered is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely, Rudi
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Although the ambience looks inviting, the customer service from the front desk, at the breakfast restaurant and even at the entrance is poor. They aren't friendly and polite and fail to apply common sense.
Food is also too pricey and no value for money. Not everything is always available on the menu.
Some of the light switches in the room are difficult to understand, you cannot also operate all the light switches from one side of the bed.
In general, service and value for money are the most important thing in hospitality and when that is absent, hardly anything else will be appreciated.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:The views from the rooms are hardly any good. Maybe you have luck with the pool view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja
Responded 1 Feb 2022
Dear its2izzy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of Hosts' service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent poor from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Rudi
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The hotel is modern and in a good location at close proximity to the airport. The staff really knows what is meant by “customer service” - all very professional, friendly and willing to help.
My only concern is the daily room rate which I believe is ‘hyped’. Attention to little details need to be improved by housekeeping, in terms of cleaning - tiles grouts stained, mould signs showing on bathroom ceiling and stains on carpets.
We only had breakfast once. It was quite busy that morning (looks like Nigerians are early birds 😊). A lot of the dishes have run out but staff were amazing in getting more food out quickly. I wanted ‘yam’ which appeared not to be on the menu that morning … the staff quickly made sure I got a special order. The puff puff was ‘divine’!
Thanks to Helen and Elizabeth at the front desk for their amazing professionalism in checking us in on 2 different occasions. The concierge guys were great.
All in all, we enjoyed our stay at the Lagos Ikeja Marriott hotel.
Well done Marriott Ikeja!
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:Make sure you book well in advance to avoid any disappointment (the hotel is quite popular)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel with a chilled ambience you can't tell you are in the middle of a busy noisy town.
Breakfast buffet is decent with a good selection of local and international dishes. I wish they had a station for making eggs the way you want like in other hotels though.
Gym was opened 24/7 which I liked, I also liked the complimentary sauna and steam room available for guest. The Spa had great services just make sure you book ahead as they are always busy. Room service came on time, the live band on Fridays was nice Overall it is a great place to stay, I hope they maintain the standard.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja
Responded 24 Aug 2021
Dear Tope J On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Lagos Marriott Hotel Ikeja. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Sincerely, Rudi
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The Marriott will certainly feature as one of the best hotels in Nigeria as at today. The ambiance of the entire building is eye catching with tastefully designed art and structure. Beyond the good environment, the hotel boasts of an array of delicious meals. We had buffet for breakfast and dinner and there was a wide array of main meals and desserts to select from. We stayed on the second floor and there was absolutely no noise even though we had a pool view. The rooms were very neat and the bed will certainly aid sound sleep! lol...
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Date of stay: December 2021
Value
Location
Service
Room Tip:If you are a family of four do the double bed room. Its just perfect
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olajumoke agboola, Other at Lagos Marriott Hotel Ikeja
Responded 13 Oct 2022
Dear Ikechukwu, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Lagos Marriott Hotel Ikeja. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards
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This is one of the best Marriot hotel have ever stayed, and I have stayed at many. It is about 10 minutes drive from the Muritala Muhammed International Airport. I was amazed at the level of customer service, which is even better than many luxury hotels in United States. The restaurant there is called Koriko & Co, and it has one of the best varieties of delicious continental and local food. The customer service at the restaurant blew my expectations, and the manager by the name Mr. Peter Adebayo has the best attitude towards costumers. Overall, I am glad I decided to stay at the hotel. They have DJs performing by the pool on Friday evenings and Live Bands on Saturday evenings.
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Date of stay: November 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from olajumoke agboola, Other at Lagos Marriott Hotel Ikeja
Responded 13 Oct 2022
Dear Yarojojoye, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Lagos Marriott Hotel Ikeja. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Warm Regards Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Lagos area.
PRICE RANGE
₹18,553 - ₹30,306 (Based on Average Rates for a Standard Room)
LOCATION
NigeriaLagos StateLagos
NUMBER OF ROOMS
206
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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