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#132 of 153 hotels in Lagos
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Protea Hotel Kuramo Waters - A unique, tranquil location for Business or Leisure. Protea Hotel Kuramo Waters is situated in Lagos, on Victoria Island, just off the main roads in Victoria Island, a mere 5 minutes from the hustle and bustle of this busy metropolis. This 60-bedroom hotel caters for every traveller’s needs, whether for business or leisure. The hotel has 7 different room types - from its luxurious Mandela Suites for VIPs wishing to spend a night in absolute comfort and style, to our classic rooms which are spacious and well-equipped for any corporate businessman. All rooms include satellite TV, airconditioning, internet facilities and much more. We have a variety of food and beverage facilities; a bar, lounge, restaurant and 24 hour room service. Not to mention the cocktail bar at the pool, which overlooks the ocean. It is perfect for relaxing with some sundowners.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Visiting a protea in Nigeria used to be a pleasure but since its relationship with Marriot quality of certain aspects has declined although not yet to the level of the former Sheraton in Abuja. Rooms are OK and the beds up to usual Sheraton standard. Pool is nice and the location facing the ocean pleasant if you have a room with a view. Access to the hotel is via a road in pretty poor shape.. Gym is small with a couple of treadmills, a gym machine, couple of bikes and a manual elliptical trainer. For me the pleasure of a Protea was its fantastic breakfast buffet. Sad to report this is no longer available with a very poor selection, instant coffee only, no decent meats or cheese, no pastries . Overall very disappointing for N14,00 ($30).. Internet connectivity just about OK..
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Date of stay: January 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Essilfie, Guest Services / Front Office at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 11 Apr 2023
Dear Merlin1920, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I have shared your feedback with my team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, ALEX SYDNEY ESSILFIE Rooms Division Manager Protea Hotel by Marriott, Kuramo Waters , Lagos dutymanager@proteakuramowaters.com.ng 08112492388
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This is actually a cool place to hide in the city. Courteous and professional hotel personnel, most had smiles to greet you. The ambience is great. My friend wanted to study all weekend and I believe it worked. Great lighting for narcissists like me who have to take photos everywhere.
The net door in front of the balcony door is due for repair/replacement as mosquitoes trapped in between both doors eventually came in.
Do not order for room service if you cannot wait for an hour or more for your meal to arrive. Even a bottle of Hennessey took over an hour to be delivered. Go to the restaurant because for some strange reason, the food they bring to the room doesn't even taste as good as the one served in the restaurant. The only thing we ordered that was sweet and felt fresh was the Greek salad and vegetable soup. Others were a complete waste of money.
Overall, it was a good experience and we look forward to going again and eating out throughout our next stay.
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Date of stay: March 2017Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Protea K, General Manager at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 18 Aug 2017
Dear Missdeola, Greetings From Protea by Marriott , Kuramo Waters , Lagos We thank you for patronizing us Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely, Mohan Pant General Manager Protea Hotel by Marriott, Kuramo Waters , Lagos
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Got into this hotel night and I was wowed by the ambience and aesthetics. We were welcomed by very warm receptionists and check in was a breeze but that's where the magic ended for me.
Room (407) had a damp and musky smell. The room floor was wet / cold and so uncomfortable to walk around. The room was filthy. There was used soap paper in d wardrobe, there was stains on d bathroom door , the tea cups were unusable with coffee spilled everywhere making the tray sticky.
I couldn't manage to sleep, that crisp freshness you get when you spend the nite in clean hotel was lacking.
The next morning at the pool was worse, everywhere was filthy. Felt like the pool area hadn't been swept mopped or used in weeks. Especially the place where you take a shower b4 a swim.
Our consolation was the breakfast (for one, had to pay for the other person) was very good though with limited choices but tasty and staff were very attentive. Felt very clean too
I think its good hotel but cleaning has to be better supervised. Its a marriott hotel for crying out loud.
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Date of stay: September 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
By far the worst hotel I have ever stayed at. I booked my hotel at the official Marriott website using my points. Just three days before I arrived I received an email from Marriott welcoming me to the hotel. However, when I arrived, at check-in, I was informed by the front desk agent (Grace) that Marriott points were not accepted at the hotel, but that they would be willing to offer me a special rate for each night. I had no prior notice, they didn’t notify me by email or any other means, but they refused to accept my reservation that was guaranteed by Marriott. After discussing it with the manager on duty (Ms. Tokunbo), we agreed on a rate, and they agreed to return my points back to my Marriott account. However, they did not accept international credit cards (their machine wasn’t working at the time) so I had to pay for my stay in cash in advanced. This is when I went to my room, and was even further disappointed. The room was extremely small and dark. It says it had a queen size bed, but it was more like an American Full size bed. The bathroom was tiny, and he shower was no more than two feet wide and maybe six feet long… uncomfortable for any full size adult to shower in it. Our room was in the first building, which was right across from the power generation plant, so the sound was very loud. In our one night stay, the power went out several times, and the internet worked intermittently. When I called the front desk about the internet, they said they would fix it but did nothing. The hotel itself doesn’t have many amenities. It has a pool that was alright, and a gym that was dirty and small, and didn’t motivate you to workout. The exercise machines were old and un-kept. They had a bar by the pool, and a bar at the lobby, and a single restaurant. Other than that, the place is completely isolated, and boring. They advertise that their rooms have views to the beach, but there is no access to the beach, and the beach is a camp for the homeless on Victoria Island. After one night stay we decided to check out because the hotel was awful and was not worth the money we were paying. Upon check out they told us that they could NOT REFUND our money until the end of the month, so we had to leave with a receipt showing that we had a refund due. One day later, my Marriott account was charge with four nights worth of points, in spite the fact that the manager Ms. Tokunbo promised not to charge me, and in spite the fact that we only stayed at the hotel for one night, paid in cash, and with a refund due. I filed a complaint with Marriott about this hotel. Do yourself a favor, stay away from this hotel. There are plenty other hotels in Victoria Island that will be a better deal and will not cheat you.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatukasi Kayode, Owner at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 2 weeks ago
Dear Robito, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. At Protea Hotel by Marriott Lagos Kuramo Waters, we are committed to upholding Marriott's high standards of service and ensuring that our guests have a comfortable and enjoyable stay. Since your visit, we have reinforced our adherence to Marriott policies and taken additional steps to enhance our guest experience. Regarding your points booking, we apologize for the miscommunication during your check-in. Please rest assured that we now have streamlined processes in place to prevent such issues from recurring. We are fully aligned with Marriott's Bonvoy program, ensuring that points reservations are handled smoothly. In terms of the payment experience, we understand how inconvenient it must have been. Our payment systems have since been upgraded to accept international cards without issue, and we now offer various payment options for our guests’ convenience. We have also made significant improvements to our rooms and amenities, including renovations in key areas. Our team has worked diligently to improve room comfort, address noise concerns, and enhance facilities like the gym and pool area, ensuring they meet Marriott's global standards. We deeply regret that your experience with the internet and power supply was less than satisfactory. Both of these areas have been addressed, and we now have reliable power backups and upgraded internet services to provide uninterrupted connectivity. We value your feedback as it helps us to improve continuously. We would love the opportunity to welcome you back and demonstrate the high level of service that we strive to provide for all our guests. Warm regards, Kayode Fatukasi Protea Hotel by Marriott Lagos Kuramo Waters
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Our stay at Protea Hotel was not nice. The staff are rude. We made payments for 2 nights with breakfast inclusive. And I was told that I will be given a refund for not eating breakfast the morning I was checking out by the front desk officer. She even requested for my account details which I provided immediately only for them to turn around to say I don't have a refund. If Protea was not giving me a refund, they should have advice me to take my breakfast or forfeit the refund, which they did not say. Before I checked out. I have evidence of the WhatsApp number giving to me to send in the account details, and it was acknowledged. They have integrity issues, no transparent communication.
This is not a good experience for a first visit.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatukasi Kayode, Owner at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 2 weeks ago
Dear Oyinlola, Thank you once again for your valuable feedback, and we would like to sincerely apologize for the experience you had during your stay in 2022. We understand how important it is for our guests to feel valued, and we regret that your first impression was not positive. Since your visit, we have implemented a number of upgrades and improvements to ensure that such incidents do not happen again. Over the years, our team has undergone extensive training focused on enhancing service quality, clear communication, and customer care. We have also made substantial upgrades to our facilities, aligning more closely with Marriott's high standards to provide an exceptional guest experience. We are pleased to share that the current guest experience is significantly improved, and we now consistently receive positive feedback from our visitors. We encourage you to check our recent guest reviews on OTAs (Online Travel Agencies) such as Booking.com, and our official Marriott.com page. These platforms reflect the enhancements we've made, showcasing the quality of service and satisfaction that our guests now enjoy. We hope you will give us another chance to offer you the outstanding stay you deserve. Warm regards, Kayode Fatukasi Protea Hotel by Marriott Lagos Kuramo Waters
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I would advice anyone going here to be very careful. The service is incredibly horrible. I'm not sure how it can still be under the Marriott brand which is very good. I had the worst experience and secondly, I have tried to reach them on several occasions to get some information about my stay and they have given me the run around. It's like I'm dealing with a ghetto hotel not a marriott brand. I only stay at Mareiotts and this is a big shame.
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Date of stay: March 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fatukasi Kayode, Owner at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to provide your feedback regarding your experience in April 2022. We sincerely apologize for the poor service you encountered and the difficulties you faced in reaching us for assistance. This is not reflective of the standards we aim to uphold under the Marriott brand, and we deeply regret that we fell short of your expectations. Since your visit, we have made significant improvements across all aspects of our operations. Over the past two years, our staff has undergone rigorous training to ensure that the high-quality service associated with the Marriott name is consistently delivered. We have implemented stronger communication protocols to ensure that guests can easily reach us, and their inquiries are handled with care and urgency. We take pride in the upgrades and positive changes that have occurred, and we are confident that the current service standards are top-notch. We invite you to check our recent guest reviews on OTAs and Marriott.com, where you’ll see how much we've grown and improved. Our goal is to provide an exceptional experience that reflects the true values of the Marriott brand. We sincerely hope you will give us another opportunity to welcome you back and show you the difference we have made. Warm regards, Kayode Fatukasi Protea Hotel by Marriott Lagos Kuramo Waters
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For sure not Marriott standard. Will never go there again. The staff is very friendly and at least tries their best to help. Breakfast is sometimes a la cart and sometimes not. Anyway they will bring something you have not ordered. Price per night, food, drinks much to high and not worth it!
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Date of stay: March 2023
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Essilfie, Guest Services / Front Office at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 14 Apr 2023
Dear Tomsaccount, Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority and the team have looked into your feedback. However, could you share the details of your stay with us as we are unable to trace any record of your stay. It could be a different hotel. I will be on standby for further actions. Sincerely, Alex Sydney Essilfie Rooms Division Manager Protea Hotel by Marriott, Kuramo Waters , Lagos dutymanager@proteakuramowaters.com.ng 08112492388
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Hotel service that was arranged to fetch from airport was delayed and I could not contact the person. Also no name or hotel dashboard I think they send over Uber driver to do service. Rooms very basic and far away in quality from the hotels around. Also after complaining about service they done totally nothing about that.
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Date of stay: January 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I only gave 1 star because I can't give a "-5" star. Rating this hotel 1 is too good for them. I planned and organize my office end of year party and decided to use Kuramo Waters because of the location and my relationship with the owners. To my surprise, custormer service is appaling. My reasons; - My party was for 60, I was assigned 1 waiter for setup, My team and I had to set up ourselves while I was constantly complaining to the Manager to assign more people. - I reached out at the end of the party, asked to settle my bill and have it emailed to me the next morning. After 2 and a half week of constant harrassment to the hotel, even had to call the owner's son who is a friend of mine, I finally got my invoice. - When I got my invoice, to my surprise I received an invoice that was 500,000 Naira more that what they gave me after my party. I reached out to Management, I was not getting a solid feedback. I had to leave office in the middle of the day to sort it out. - When I went there, The Financial Controller was disrespectful and condescending, he could not immediately explain why my bill was inflated and the receipt was a hot mess, I had to coach the Finance person how to write a bill/invoice. - He eventually notified me my bill was ready, I went back to the hotel only to be kept waiting again for about an hour, I called the manager who in turn reached out. The Financial Controller came out aggressively and said "HEY YOU! DID I TELL YOU YOUR BILL IS READY?"....shocking hunh...well since they were ready to play dirty, I told him to step back before things got physical.
Long story short, we were able to eventually figure out the "error" on my bill, apparently they had double taxed me, which is something that should not have happened if the hotel had hired professionals. I was originally looking to set up a corporate partnership with Protea Kuramo Waters, unfortunately, that will no longer be happening. Customer experience was appalling, to even make things worst, the "Management" as they call themselves, they're not even apologetic! or willing to compensate for the stress and terrible experience my people and I had. This is one true example of :Judging a book by the cover"
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Date of stay: December 2017
Value
Service
Trip type: Travelled on business
Room Tip:Don't bother, not even worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Protea K, Front Office Manager at Protea Hotel By Marriott Lagos Kuramo Waters
Responded 19 Jan 2018
This particular issue has repeatedly been brought back and measure has been taken to address it.
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The staff were very friendly and tried their best but appeared to have not been trained in hospitality. The menu is very limited. I ordered room service the first night and it took 90 minutes to arrive and no cutlery was brought, despite phoning room service it never arrived. Next night I was the only one in the restaurant and it took over an hour for a burger with no burger bun. Positive is that the room was ok. Shower poor, never again
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Date of stay: December 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Lagos area.
PRICE RANGE
₹11,837 - ₹15,698 (Based on Average Rates for a Standard Room)
LOCATION
NigeriaLagos StateLagos
NUMBER OF ROOMS
57
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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