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4.0
#11 of 154 hotels in Lagos
Location
Cleanliness
Service
Value
Situated in the commercial hub of Lagos, Nigeria’s Federal Palace Hotel is tailored to international corporate standards. Conduct a boardroom meeting within the walls that witnessed the signing of Nigeria’s Independence Declaration or manage your daily business affairs in the convenience of one of the eight boardrooms. The Federal Palace Hotel caters for corporate travellers who value consistency in excellence.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
River View
Languages Spoken
English
Location
6-8 Ahmadu Bello Way, Lagos 101241 Nigeria
The Federal Palace Hotel
356 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
During a recent visit to Lagos did my hosts book me at the Federal Palace Hotel. While check in was swift did logging on to WiFi take a bit of time which however was soon resolved. My room presented itself generally clean and maintained but - like the entire hotel, especially the second wing which is closed - requires a major refurbishment to bring it back to its former glory. Staff, wherever I encountered them, from housekeeping to security, were friendly and cheerful. I enjoyed daily breakfasts with a good spread of choices on the cold and hot buffet though would not recommend to try the Eggs Benedict. My first server on the first morning's breakfast was slow and dour so I changed to a different section of the restaurant the next day and the problem was solved as the staff there were much more friendly. My dinners at the lobby bar restaurant were satisfying and the wait worth it as the fish, pasta and beef dishes I ordered on subsequent days were tasty. I enjoyed the view from my window across to the harbour entrance and could watch large ships come and go, a great scenery of course. Check out was equally smooth and I generally enjoyed my stay. Until next year!
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Date of stay: November 2019
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Some of the best things about our staycation- Seaview from my room was fantastic, quality of bed was very good and comfortable. However, I'd say room and bathroom needs a facelift, it's good for the past standard, but definitely needs a bit of an upgrade. Food definitely needs to be improved upon, there should be more variety and it should be more tasteful, I had higher expectations due to hotel's reputation. Music live band was pretty good, they improved our experience. The porter that assisted us with our luggage upon arrival was very helpful,courteous and professional. Generally, I had a good experience, a few glitches that upset me, I wish we got more value for the money. I'd recommend a stay at the hotel anyways, depending on your needs.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the quality of service you offered us during Darasimi@10 birthday at the lower pool deck. Despite the many offers I received from other hotels and event place, I decided for you because of the unbeatable deal you offered me.
It was a good decision; I enjoyed the peace and quiet I needed, offered in all the facilities of your hotel. This definitely added to the excellent service of the staff, The kids had So much fun at the pool side, game arena, football pitch e.t.c We really enjoyed everything that was served, from the kiddies menu to the yummy Adult menu .
I will definitely recommend your hotel to friends and family, and I’m sure I’ll be back on my next event. I hope to get the same quality of service when I return. Thanks again, see you soon.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a pool party for my daughter but it turned out to be a destination experience for them. They had so much to do between the pool and slides, football pitch, trampoline, play ground it was worth every penny. The meal plan we chose was so apt for the children and occasion, it is an experience they would not forget in a hurry. It also was very relaxing for me as I didn't have to run around much to engage them much, the event centre already does that. The staff were also very helpful, patient and kind. I plan to visit again with the children, probably spend a few nights.
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Date of stay: August 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed a week during a business trip and it was really not enjoyable. No separate showers, shower head in the bath and water was only lukewarm despite asking them to turn it up. Waited 2 hours for room service after I was told that it will be 30-35 minutes when I ordered. Luckily the food was good but after 2 hours of waiting it was not worth it. Experience in the restaurant during the evenings was similar. Food orders took forever. Gym well equipped and clean - a pity the air conditioners did not work which made it almost unbearable as there are no opening windows. Most of the staff was friendly and helpful but there is definitely something wrong with housekeeping and the kitchen. I am sure you can find better service and quality at a similar rate on Victoria Island
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â City Facing rooms were relatively quiet but it could be because it was during the week with very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 17 Jun 2022
Dear MCee, thank you for your review following your recent stay at the Federal Palace Hotel & Casino. Please accept our apologies for the shortcomings in the service provided. Your comments have been noted and will be investigated for remedial action. Kind regards, David Kliegl – General Manager.
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This hotel was recommended by several people who had previously stayed at the hotel. Sadly, the lobby was the best feature. Rooms were very out of date and in need or repair and updating. The beds were clean and comfortable but electrical outlets (there were only 2) did not work - just one. Showers need to be refilled, floors need to be replaced, etc. strangely the hotel is used by many conventions and meetings - and the crowd is nice
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Date of stay: November 2022Trip type: Travelled on business
Room Tip:Â Avoid this hotel until they update the property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 28 Nov 2022
Dear GoyoftheGlobe, thank you for the time taken to rate the quality of hotel following your recent visit to the Federal Palace Hotel & Casino. Please accept our apologies for the electrical socket not working. Your comments on the general maintenance have been noted. We trust that you will find improved standards on your next visit. Kind regards, David Kliegl – General Manager.
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I have returned to this hotel since 2006. Its a beautiful place and most importantly the team or people who have continued to make my stay memorable. Ekene at the concierge is a dream, very polite, welcoming and helpful. Mathew and Andrew at the check in desk makes our check-in smooth and easy. Peace at the pool wearing a huge smile, polite and playful. Bukola knows everyone at breakfast. She is very friendly, knows her returning guests and still extends the same courtesy to new guests. The cleaners do an amazing job with cleaning the rooms. Flower pots well tendered to. You have the best team and a lot of them have been working here for years, tells a lot about the management. A good job and the best hotel in Lagos. Don't stay anywhere else.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 9 May 2022
Dear gatiri4life, thank you for your beautiful review following your visit to the Federal Palace Hotel & Casino. We were delighted to read of your experiences with our warm and friendly staff through the various service areas of the hotel. You are correct, many of the staff have been with us since the reopening of the hotel in 2008. We appreciate the time taken to rate the quality of the hotel and the service you received. We look forward to welcoming you back soon. Kind regards, David Kliegl – General Manager.
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Had a wedding reception at the Bimoral Hall Located at the Federal Palace Hotel and Casino. The staff were very professional and ensured all our needs were met. The halls were kept cool thought out the function and the power didn’t fail at any point in time. The management team were always an email way for any questions. Highly recommended!
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Date of stay: September 2023Trip type: Travelled with family
Room Tip:Â For hotel reservations, make sure you have your NIN available prior to check in. For...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 10 Oct 2023
Dear decut2019, thank you for your review of the Balmoral Convention Centre (BCC) located at the Federal Palace Hotel & Casino following your visit. Indeed BCC is a very large facility and is easily able to handle large events in comfort. We are please that you found the management and staff professional and helpful. Kind regards, David Kliegl – General Manager.
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Terrible room reservation service, booking a room takes hours. And their front office call center staff are very unprofessional.
No response from only booking option which is Email
No open media or quick response support, while most lagos hotels offering friendly and convenience services
Not booking rooms again with all those difficult procedures
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 28 Nov 2023
Dear Amila, thank you for the time taken to rate the quality of our service following your recent visit to the Federal Palace Hotel & Casino. We apologize for the difficulty you experienced while trying to make your booking directly with the hotel. We do have an alternative booking engine which you can access via the Sun International website. I hope that you will book with us again and trust that you will find improved service standards on your next visit. Kind regards, David Kliegl – General Manager.
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The hotel is very neat and clean both outside and in the rooms. The whole place is full of ambience. I've stayed in this hotel a couple of times, mostly for business visits and everytime it has been a marvelous experience. The food is good, the staff are friendly but very business like. The front desk is very professional in the way they handle issues. However, there are few low points. 1. The containers from which food is served in the kitchen are very old and would require urgent replacement. Seeing such old utensils puts me off.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at The Federal Palace Hotel
Responded 4 May 2022
Dear Dr Leonard, thank you for your review and your kind words following your recent visit to the Federal Palace Hotel & Casino. Reviews from our repeat guest are very important to us and we are pleased that you have found your visits memorable after each of your stays. Your comment regarding the buffets casserole dishes has been noted. We look forward to welcoming you back to the Federal Palace Hotel soon. Kind regards, David Kliegl
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Lagos area.
PRICE RANGE
₹7,479 - ₹11,008 (Based on Average Rates for a Standard Room)
LOCATION
NigeriaLagos StateLagos
NUMBER OF ROOMS
146
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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