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Kilaguni Serena Safari Lodge

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720 Reviews from our TripAdvisor Community

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Showing 561: English reviews
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Stevenage, United Kingdom
Reviewed yesterday NEW

We visited as part of our 40th wedding anniversary celebration and for dinner on the first night of our stay we were served with a complimentary anniversary cake, delivered to our table to the serenade of the staff singing a well known Kenyan song. A pleasant surprise that set the tone for a wonderfully relaxing stay. Having been on safari...

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Helpful?
Thank Escape-overseas
SerenaHotels, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Babra, Warm greetings from Serena Kilaguni and thank you for detailed review on Trip Advisor. Thanks for giving us a chance to celebrate your special occasion with Serena family as well compliments on our food, ,Service ,and our accommodation experience that is enhanced by our magnificent location that enables guests to view animals at close range. We look forward...

Reviewed 4 days ago NEW

On a road trip down from Nairobi to Diani, we decided to have a night stop at the Tsavo. Serena Kilaguni worked perfectly for us. The hotel is located in the Tsavo Park and is easily accessible from the Mtito Andei gate. I made my reservation over the phone and it was a pleasant experience. I was given great recommendations...

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Helpful?
Thank nyarmama
SerenaHotels, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Warm greetings from Serena Kilaguni and thank you for reviewing us on Trip Advisor. Thanks for your compliments on our easy accessibility to Mtito Andei, professional handling of your reservation as well as good service experience We look forward welcoming you and your friends back in future. Kind regards, Dan Chahenza|Lodge Manager

Reviewed 1 week ago via mobile

This lodge is located near a watering hole so it gives you an opportunity to see animals while in the lodge. This view is available all the time and the eating area is located in full view of the watering hole. Do not be surprised if elephants are bathing will your having some dessert. The staff were very polite, eager...

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Helpful?
Thank Peter N
SerenaHotels, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Peter, Greetings and thanks for your recent stay with us. We appreciate your taking time to share feedback and are glad that you enjoyed your stay with us. I am grateful for your compliments on the premier location that enables wildlife be available at all times, competent staff that is amongst the pillars of Serena Hotels, and comfort of...

London, United Kingdom
Reviewed 1 week ago

Perched in the heart of Tsavo West National Park, the location is great for watching herds coming to quench their thirst at the two watering holes just below the hotels main dining area. Although the location is off the beaten track, the rooms look and feel are dated with attempts to update some aspects falling short of the high expectations...

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Helpful?
Thank BernieMartin582
SerenaHotels, General Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Bernie, Jambo and warm greetings from Kilaguni Serena Safari Lodge Thank you for taking time to share your review on trip advisor on your recent stay here in the Tsavo. we have taken note of your comment on the rooms needing Update i have shared the same with my Head office as well as service offered by waiting staff,...

Malmesbury, United Kingdom
Reviewed 1 week ago via mobile

Our first day of our 4 day safari brought us to this beautiful lodge. The location is breathtaking. The staff were really helpful, the bedroom was spacious and attractively furnished and each meal was a dining experience . I can't speak too highly of our stay. It was by far the best of the 3 lodges we visited during our...

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Helpful?
Thank mrssuebennett
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest , Jambo and greetings from the Tsavo. Thanks for taking out your time to share your feedback of Serena Kilaguni on trip advisor. We are happy to know that your overall stay experience was rewarding particularly on property,food and service during your recent visit to rate us the Best Lodge during your safari We look forward welcoming you...

Reviewed 1 week ago

Kilaguni Lodge is an oasis at the heart of Tsavo West national park. Arriving there and seeing the rush green lawns was refreshing. Our room had a fantastic view of the waterhole. Saw animals come for a drink at close range. The meals were buffet and had a good variety to cater for every palate. Great place to start your...

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Helpful?
Thank AwardSafaris
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Warm greetings from Serena Kilaguni and thank you for reviewing us on Trip Advisor. Thanks for your compliments on our food, ,Service ,and our accommodation experience that is enhanced by our magnificent location that enables guests to view animals at close range. We look forward welcoming you and your friends back in future. Kind regards, Dan Chahenza|Lodge Manager

Nairobi, Kenya
Reviewed 2 weeks ago via mobile

Since I was rating all the Serenas we stayed at, I had to save the best for last... Check in was super smooth with a nice hot towel and welcome drink.. and this was before I saw the amazing view.. The view was just breathtaking.. We get to our room and having come from amboseli Serena, this was just heaven...

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Helpful?
Thank LindaBlogs
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Linda Warm Greetings from Serena Hotels. I am happy that my team took good care of you during your stay with us at Kilaguni Serena. Thank you for the kind words on our property, welcome,and quality of food as well as the attention to detail of our staff that enabled you to describe your stay as 'Heaven on earth'...

New Delhi, India
Reviewed 2 weeks ago

We spent 2 nights at the Lodge and absolutely recommend it if you are visiting Tsavo West. We arrived in March, just before the rains and as soon as we entered we saw the panoramic view of the waterhole. We arrived late for lunch - due to a punctured tire, but they were kind enough to keep lunch open even...

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Helpful?
Thank Vyraj
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Guest, Warm greetings from Serena Kilaguni and thank you for reviewing us on Trip Advisor. we appreciate your compliments on our food, ,Service ,and our accommodation experience that is enhanced by our magnificent location that enables "wildlife viewing straight from the restaurant or room balcony" We look forward welcoming you and your friends back in future. Kind regards, Dan...

Mombasa, Kenya
Reviewed 2 weeks ago

The best place to see the animals. They have a water hole where animals come to drink water at night. If you are lucky enough you can experience a kill while you are at your balcony or at the restaurant. Conference facilities at the top. Service was supper.

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Helpful?
Thank Tasha3Daniel
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Tasha, Greetings from Serena Hotels. Thank you for taking time out to share your review. It was our pleasure extending our hospitality to you during the time you spend with us at the kilaguni Serena. We hope we shall have the privilege to host you again here at Kilaguni Serena Kind Regards, Chahenza Dan | Lodge Manager

Nairobi, Kenya
Reviewed 3 weeks ago

Having spent the weekend there as a team,we had the best of our time enjoying game drives on the vast grasslands and Mzima springs.The environment was calm and clean with a spectacular view of the water hole while enjoying the scrumptious meals.Brilliant work Isaac Kiuru,we appretiated.

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Helpful?
Thank vinnienyagah
SerenaHotels, Manager at Kilaguni Serena Safari Lodge, responded to this review

Dear Vinnie, Jambo and greetings from Serena Hotels. Thank you for taking time out to share your review. It was our pleasure extending our hospitality to you during the time you spend with us at the kilaguni Serena. We are grateful to receive your compliments related to the overall service. We hope we shall have the privilege to host you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Situated in Tsavo West National Park in Kenya, the lodge commands a magnificent view second to none which extends to the rugged scenic Chyulu Hills in this 7065 square km park. The snowy dome of Mt. Kilimanjaro creates a perfect back drop. ... more   less 

Additional Information about Kilaguni Serena Safari Lodge

Address: Tsavo National Park West, Kenya
Region: Kenya > Coast Province > Tsavo National Park West
Price Range: ₹ 14,997 - ₹ 28,507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kilaguni Serena Safari Lodge 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Kilaguni Serena Safari Hotel Tsavo National Park West
Hotel Kilaguni Serena Safari
Kilaguni Serena Safari Lodge Kenya/Tsavo National Park West
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Questions & Answers

Here's what travellers have asked, with answers from Kilaguni Serena Safari Lodge staff and other travellers.
8 questions
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Doncaster, United Kingdom
5 months ago

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Questions? Get answers from Kilaguni Serena Safari Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor room overlooking the waterhole”
Escape-overseas, 25 Apr 2017 | Read review
“Ask for rooms on the upper level for the best views.”
BernieMartin582, 17 Apr 2017 | Read review
“Get a room on the first floor for a better view.”
  • Elephants at the Kilaguni Serena Lodge
Vyraj, 9 Apr 2017 | Read review
“Excellent views, specious and clean rooms.”
Tasha3Daniel, 6 Apr 2017 | Read review
“Calm and serene enviroment”
vinnienyagah, 4 Apr 2017 | Read review
5 of 5