The property is good but it seems they give preference to wedding events or very high profile customers. The reception and lounge was reserved for people with special access and made my family very uncomfortable. The restaurant is very far from the rooms and the service is pathetic to the extent I was asked to place food order in one go and no top ups would be entertained (this being a 4 star with a heavy tariff). There was only one request that the suite must be checked for lizards and bugs; but the moment we entered the room there was a lizard and multiple bugs around the room. The food was amazing and the room was huge but the biggest issue is WATER as they don't offer any mineral water bottles and each bottle costs a 100 Rs. Overall you feel that despite paying heavily for the stay you don't really feel that you got any Royal treatment (especially the dirty pool and lack of response from the person at the reception).…
OMG!! These people are so rude. My wife and I were staying in another hotel in the area and we were evaluating other hotels to see if we could find something closer to the Bird Sanctuary. We wanted to look at one of the rooms before making the decision whether to stay there or not. So we drove up to the main gate and requested if we could look at the room. The security guy at the gate very rudely told us that there was no such provision. The only way to even enter the hotel grounds was to make a reservation online. We then asked to speak to the manager and he refused to give us the hotel phone number and simply pointed to a board few meters behind us. We backed up, called the phone number on the board and found that the hotel was booked for a wedding for several days. We have never had such rude treatment at any hotel in any country. This when we are offering them money in the middle of a pandemic. Imagine what would happen if they already have your money.…
This is a beautiful hotel with very spacious and beautifully decorated rooms. The staff is very respectful and helping. It has beautiful lawns and a nice swimming pool as well. The breakfast and dinner is good too with enough options both for vegetarians and non vegetarians. The only reason I have not given 5 starts is that in the evening I really wanted to sit out in their lawns however there are too many mosquitoes and I think the hotel should so something about it. Otherwise I thinking its an amazing place with very reasonable price
This is an excellent heritage property. The property is massive with 2 residential wings, gardens with fountains, swimming pool, car parking area and a small play area for kids. The property looks pretty under the morning sun and magical when the lights are turned on in the evening. We stayed in 3 suite rooms on the 1st floor of the new wing and the rooms are really large with beautiful chandeliers inside to give the feeling of grandeur. They have recently installed a lift in the new wing and that helps if you have senior citizens with problems in climbing stairs. Unlike many reviews that complain about service, we found the staff and service very professional with always a desire to go the extra mile to help. They filled our water bottles or refilled our tea/ coffee sachets with absolutely no grudge, whenever asked. Food specially the Indian menu is excellent. We had nearly all our meals in the hotel and enjoyed the veg and non veg food with equal delight. We ordered sandwiches which missed the mark, but all the other Indian food items were delicious. We also very much enjoyed the evening tea cum snacks at the front porch of the new wing. Overall we had an excellent stay and would strongly recommend this place to all our friends and relatives.…
Stumbled upon this property by chance, when figuring out a place to break for the journey onward. Spent only a day - but loved every minute of it. Courteous staff. Good food. Fabulous rooms. Loved the old building over the new one. Nice little gem of a property. A nice getaway from the NCR region - at a very reasonable distance and cost.
An excellent heritage property located at a very convenient distance from the main attraction of Bharatpur - the Bird sanctuary. The ambience of the hotel is beautiful, the architecture grand and the services impeccable. The staff is courteous and polite and extremely prompt. Strongly recommended to all guests.
Soak in the fact that one gets to stay in a heritage property that was made in 1857! Painstakingly restored and looking resplendent in the Bharatpur sun, Laxmi Vilas is the old (heritage) wing, while the adjacent Laxmi Niwas is the new wing. When we visited, the new wing (Laxmi Niwas) was closed due to Covid-19 travel restrictions. The great weather, birds and flowers added to the quietude that I was longing for. The tea room has its share of curios and artefacts that could interest the history-loving traveller. This property might have been converted into a hotel in 1994, but one must have expectations in check. Overall, courteous staff and fairly helpful. Special mention of Amit (F&B) who served us well and fed us what we wanted, even when it was not on the menu. Tip: ask for prices if not on the menu, so one may make a judgement. Memorable was a dinner under the stars! And oh, dont forget to order the 'yellow dal' The hotel is centrally located and not too far from the Keoladeo Bird Sanctuary.…
One of the worst experience ever. You have to start shelling out money the moment you leave the reception. It’s quite difficult for family to stay as room service only provides 2 bottles of water 500 ml only and it’s difficult for families to survive on just 2 bottles. When contacted reception they said everything is chargeable. We 3 couples visited this place with kids and my friend had 2 kids and the bed was not adequate size, we requested for extra bed and it was again chargeable. (Previous 2 hotels did not charge for extra bed. Trident Jaipur and Anuraga Palace Ranthambore). This is the first time i experienced this worst service. There’s a common saying in india “Naam bade,Darshan Chote”. The food is absolutely amazing , I’d suggest that if you’re staying here take all meals package as they give you good food. It’d be more good if they had provided us with basic amenities else it’s a good palace to stay. Pros Good Food Cons Bad Customer Service. Cleanliness to be maintained in All Restrooms including rooms and public restroom in Hotel.…
The palace is off highway unlike other few resorts but that is no negative. Keoladev bird sanctuary is just 2 kms away, even the fort area is 3 kms away, Bharatpur being a small town, no place is far away! Sanctuary offers beautiful birds and their habitat; the migratory birds just started to come, December could be the best time to visit, although can expect bigger crowds on weekends. Within sanctuary, there are cycle rikshaw pullers who are your riders and can act as guide as well. Although i suggest to get an official guide to know and understand birds and their livings, and listen to some nice stories too. Our guide Bajendra was assistant to Mr Salim Ali and a wonderful guide to be with. Apart from sanctuary, there is nothing much to visit, fort has nothing to offer except the gates and a museum. In Museum Hammam is a must to visit. One thing one can swear on, is hotel's food - awesome chef and delicious food. You can happily eat and merrily sleep all day :) The palace has spacious rooms, wide court area in front of each room. 2 big green lawns and lots of open space to walk or for kids to run around. There is a small souvenir shop, pref for international tourist and surprisingly will not burn holes in your pocket. In short, good place to stay and take a peek at palatial life of the past!…
Well kept property. But during booking please check about wifi connection. It is pathetic. No room wifi. We were told that there is a common area wifi and a connection in reception which is in another building nearly a kilometer away. The common wifi doesn't work. Continuos requests also do not work. Difficult stay.
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