Pathetic experience, I couldn’t stay there for 30 min. I needed to book another hotel but still ended up paying the whole amount…. The room is smelly and washrooms are not clean and what ever they call it royal suites is worst room with couple of dirty sofas. Over al pretty bad experience…. Without staying there ended up paying full amount
Food is not up to the mark. Breakfast horrible. Rooms are not quite comfortable. Value for money is not there. It can be hardly 2 star hotel only. How 3 star given we cannot understand. Cleanliness not up to the mark. Need to improve a lot for services. Restaurant will start after 8 am till then no coffee or tea.
I usually choose Southern Grand whenever I look for Hotel stay. Unfortunately, it's very very bad maintenance and struggled a lot. Bcz of this poor service, people vacated hotel too. Manager is also not so responsible. Guy at reception was utterly bad in service. Rooms are not clean as they used to be. Only Service ladies and boys r good at their service. Thank God.
Very poorly maintained Hotel. Toilets are unhygienic. House keeping is bad. They show one type of room at the time of booking; allot a different room after check in. Reception executives simply bluff and do not respond properly.
The hotel has a very polite n courteous reception and a prompt service.The room was clean and neat with towels n bedlinen. It has a in-house restaurant AryaBhavan where the food is good but the service very slow.We were panicky about the flight after giving our food orders when we had to wait for endless minutes.
Overall good not comfort, some cleanness not good and some washroom properties not available like water guns, showers, hand wash, tissues, Soaps, shampoo, Moisturizer, Dental kit, Shaving kit, this needs to keep @ room when guest entered in ROOM...............
Stayed with family between 28th To 31st December . Rooms are too good. Service was excellent. Hotel is nearer to everything. We enjoyed Tiffins there more than lunch. Friendly staff. 5 minutes journey to bus station and Railway station.
I stayed from 27th 30th. check in took 1.5 hrs as exhaust fans not working in old building. New building washbasin very small and granite projection for soap hits head while using wash basin. As promised not shifted to old building next day. Most of the time no one at reception at new building. I tried to meet GM for 3 days , I am told he rarely comes.
Stay at Southern Grand my observation, needs improvement in ambience and maintenance in the wash area. The exhaust near wash area was not functioning properly. Secondly the rooms had pests infestation like cockroaches were seen quite a few.
Room was good condition and we'll location is busy. But little problem is wifi not working.. and lunch is good front office vary help full.. I enjoyed my stay.room serve is ok but not grate all is well