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Hacienda Cusin

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Hacienda Cusin
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497 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Cusin
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Showing 427: English reviews
Armonk, New York
Reviewed 4 weeks ago

My family was absolutely blown away by Hacienda Cusin. When you step onto the property, you immediately feel transported into 16th century Ecuador (with all of the necessities of modern day, of course!). The decoration is superb -- turquoises, reds, and beautiful murals line the walls of the Hacienda. The property itself is spectacular-- there are stunning gardens and a...

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Helpful?
1Thank Ben K
Denver, Colorado
Reviewed 7 December 2016

Stayed for two nights in September. Restored but rustic rooms are charming. Excellent food. Llamas, horseback riding, ping pong table, movies and lots of fun things to do. Excellent service. Pretty exclusive clientele--we met the US and Canadian ambassadors who were having tea by a roaring fire in the common area! They were wonderful!!

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Helpful?
Thank mmuller7753
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

What a pleasure to read your review! Thank you so much for enjoying and appreciating the many aspects of Cusin, and for taking the time to do so. You gave such joy to the hardworking staff. Regresa pronto!

Reviewed 18 November 2016

I spent four nights at Cusin and was totally enthralled by its antique charm. The Hacienda has been painstakingly restored and is decorated with beautiful Andean textiles and artwork. The food is some of the best I sampled in six weeks of travelling through Ecuador and the gardens are a delight. There are plenty of activities to choose from but...

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Helpful?
Thank Isabel L
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for SUCH an appreciative, helpful and understanding review of your stay with La Familia de Cusin. The Cusin complex takes time to digest and you certainly did so. If there was a tripadvisor hotel guest review for the staff to compose, they would have awarded you 5 stars. The owner, an art, Andean textiles and gardening aficionado, who...

New York City, New York
Reviewed 23 October 2016

Beautifully done gardens with wonderful common areas to spend time by the fire. Meals were fine, though definitely not the best we had in Ecuador. Friendly service on our quick overnight during a 3-day horse trek (with Ride Andes - see separate review for more on our awesome experience)!

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Thank NellDD
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for taking such time to write such an appreciative review. Horseback riding is one of the finest ways to explore such a remarkable countryside, particularly with Ride Andes.

Bloomington, Indiana
Reviewed 18 October 2016

I have just returned from a16-day stay at Hacienda Cusin and can't say enough in praise of the professionalism, kindness and generosity of the large staff. I have never experienced such excellent service, or such nice people. With typical Ecuadorian warmth and hospitality, every member of the staff, from gardener, housekeeper, and waiter to the office and reception desk staff,...

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Thank 50aray
casamolina, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you, thank you for such a remarkable, detailed, personal and sincere review. All the staff are thrilled and energized by the memories of your stay and your opinion of it. How can you not return?

San Francisco, California
Reviewed 29 August 2016

In June I traveled to Otavalo/Lago San Pablo and stayed in Hacienda Cusin and Las Palmeras Inn. Both properties were exceptional and I can highly recommend them. I originally found the properties in travel guides. However, in posting this review, I discovered that they are misclassified as B&B's when they are clearly hotels that serve delicious breakfasts, included in the...

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1Thank hrobertson1
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you so much for your heartfelt, appreciative and understanding review, which I will read to Cusin's weekly management meeting...

Katowice, Slaskie, Poland
Reviewed 27 August 2016

They are unreliable. Offered us multiple options on horse hacks. Descriptiones send via email included gallop and atrot. We agreed on one of the rides and day before rides called to confirm timing. 4 hours before the ride they changed the hour and wrote that "our horses are only for walking, no gallop or trot available". We had to cancel...

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Thank 838Rafal_S_
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you for expressing your opinion. Please excuse my poor Polish translation attempt, below. Of the many thousands of horse-riding...

Chicago, Illinois
Reviewed 10 August 2016

Stayed for two nights in one of the garden cottages. This hacienda is such a beautiful property, it's worth a visit even if you're not staying overnight. The gardens and the monastery are inspiring. Breakfasts were not exceptional, and service by staff was not always consistently friendly...both could use some improvement for the price. Also, wifi only available in common...

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Helpful?
1Thank Alexis B
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for your appreciation of Hacienda Cusin, of its beauty and its gardens - so inspiring for La Familia de Cusin. I'm surprised that your complimentary, 4-course breakfast menu was unexceptional. And I am disappointed and apologize for the waiters who gave a sense of unfriendliness; to be discussed in our next manager's meeting. Similar to you, Cusin depends...

Adelaide
Reviewed 6 August 2016

I stayed 2 nights in this beautiful hotel. When we arrived, we were all in awe how beautiful the hotel was. There's something to see and admire at every corner at the hotel. I was particularly impressed with the hot water bottle in my bed at night. It was very thoughtful of them. Some rooms even have a fireplace inside....

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1Thank ConnieY
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

How wonderful for La Familia de Hacienda Cusin to know that you '(we) were all in awe how beautiful the hotel was.' Your sense of adventure, curiosity and appreciation of such a complex place, as is Cusin, is SO good to realize. I am as sorry to read of your cool shower, as I am delighted you wish to return,...

Reviewed 2 August 2016

I was here with a school group for a few weeks in July and had a wonderful stay. The rooms were charming and lovely and I especially loved the fireplace in each room. The decor in all the rooms and communal areas was beautiful and so comfortable. The entire staff, and especially Henrique and Gabi were excellent and the food...

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Helpful?
Thank Maja S
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Henrique and Gaby were SO pleased to see their names and your appreciation of them. The entire staff are grateful for your recommendation to visit Cusin and your wish to return. Many thanks! Regresa y regresa!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: ₹ 10,032 - ₹ 12,557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
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Also Known As:
Hacienda Cusin Hotel Otavalo
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
6 questions
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Windsor, United Kingdom
over a year ago

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Questions? Get answers from Hacienda Cusin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a renovated shower”
 of 5 bubbles estikimchi, 18 Jan 2017 | Read review
“Some rooms are in the main building. Some are in the garden, which we were very happy with.”
  • Our
 of 5 bubbles BexhillBill, 10 Jan 2017 | Read review
“Each is unique, historical, with a fireplace and a bed warmed with a hot water bottle at night!”
 of 5 bubbles RescuePaws22, 30 Dec 2016 | Read review
“Rooms are large and perfect for families”
 of 5 bubbles 671benk, 26 Dec 2016 | Read review
“Private cottages with gardens are available! Excellent restored rooms with fireplaces that are lit each night by staff.”
 of 5 bubbles mmuller7753, 7 Dec 2016 | Read review
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