We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hacienda Cusin

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Hacienda Cusin
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

484 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 416: English reviews
Denver, Colorado
Reviewed yesterday NEW

Stayed for two nights in September. Restored but rustic rooms are charming. Excellent food. Llamas, horseback riding, ping pong table, movies and lots of fun things to do. Excellent service. Pretty exclusive clientele--we met the US and Canadian ambassadors who were having tea by a roaring fire in the common area! They were wonderful!!

 Report
Helpful?
Thank mmuller7753
Reviewed 2 weeks ago

I spent four nights at Cusin and was totally enthralled by its antique charm. The Hacienda has been painstakingly restored and is decorated with beautiful Andean textiles and artwork. The food is some of the best I sampled in six weeks of travelling through Ecuador and the gardens are a delight. There are plenty of activities to choose from but...

 Report
Helpful?
Thank Isabel L
New York City, New York
Reviewed 23 October 2016

Beautifully done gardens with wonderful common areas to spend time by the fire. Meals were fine, though definitely not the best we had in Ecuador. Friendly service on our quick overnight during a 3-day horse trek (with Ride Andes - see separate review for more on our awesome experience)!

 Report
Helpful?
Thank NellDD
Bloomington, Indiana
Reviewed 18 October 2016

I have just returned from a16-day stay at Hacienda Cusin and can't say enough in praise of the professionalism, kindness and generosity of the large staff. I have never experienced such excellent service, or such nice people. With typical Ecuadorian warmth and hospitality, every member of the staff, from gardener, housekeeper, and waiter to the office and reception desk staff,...

 Report
Helpful?
Thank 50aray
San Francisco, California
Reviewed 29 August 2016

In June I traveled to Otavalo/Lago San Pablo and stayed in Hacienda Cusin and Las Palmeras Inn. Both properties were exceptional and I can highly recommend them. I originally found the properties in travel guides. However, in posting this review, I discovered that they are misclassified as B&B's when they are clearly hotels that serve delicious breakfasts, included in the...

 Report
Helpful?
1Thank hrobertson1
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you so much for your heartfelt, appreciative and understanding review, which I will read to Cusin's weekly management meeting...

Katowice, Slaskie, Poland
Reviewed 27 August 2016

They are unreliable. Offered us multiple options on horse hacks. Descriptiones send via email included gallop and atrot. We agreed on one of the rides and day before rides called to confirm timing. 4 hours before the ride they changed the hour and wrote that "our horses are only for walking, no gallop or trot available". We had to cancel...

 Report
Helpful?
Thank 838Rafal_S_
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review
Google Translation

Thank you for expressing your opinion. Please excuse my poor Polish translation attempt, below. Of the many thousands of horse-riding...

Chicago, Illinois
Reviewed 10 August 2016

Stayed for two nights in one of the garden cottages. This hacienda is such a beautiful property, it's worth a visit even if you're not staying overnight. The gardens and the monastery are inspiring. Breakfasts were not exceptional, and service by staff was not always consistently friendly...both could use some improvement for the price. Also, wifi only available in common...

 Report
Helpful?
1Thank Alexis B
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you for your appreciation of Hacienda Cusin, of its beauty and its gardens - so inspiring for La Familia de Cusin. I'm surprised that your complimentary, 4-course breakfast menu was unexceptional. And I am disappointed and apologize for the waiters who gave a sense of unfriendliness; to be discussed in our next manager's meeting. Similar to you, Cusin depends...

Adelaide
Reviewed 6 August 2016

I stayed 2 nights in this beautiful hotel. When we arrived, we were all in awe how beautiful the hotel was. There's something to see and admire at every corner at the hotel. I was particularly impressed with the hot water bottle in my bed at night. It was very thoughtful of them. Some rooms even have a fireplace inside....

 Report
Helpful?
1Thank ConnieY
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

How wonderful for La Familia de Hacienda Cusin to know that you '(we) were all in awe how beautiful the hotel was.' Your sense of adventure, curiosity and appreciation of such a complex place, as is Cusin, is SO good to realize. I am as sorry to read of your cool shower, as I am delighted you wish to return,...

Reviewed 2 August 2016

I was here with a school group for a few weeks in July and had a wonderful stay. The rooms were charming and lovely and I especially loved the fireplace in each room. The decor in all the rooms and communal areas was beautiful and so comfortable. The entire staff, and especially Henrique and Gabi were excellent and the food...

 Report
Helpful?
Thank Maja S
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Henrique and Gaby were SO pleased to see their names and your appreciation of them. The entire staff are grateful for your recommendation to visit Cusin and your wish to return. Many thanks! Regresa y regresa!

Omaha
Reviewed 2 August 2016

Picturesque old hacienda with several remodeled buildings and interesting grounds including gardens, former monastery, even some animals. Rooms are fine, cold at night but every room has elec heater or fireplace, plus hot water bottle in each bed. Bathrooms functional. Good Service. Restaurant food was ok but not great. Fine place to stay near Otavalo and get the feel of...

 Report
Helpful?
1Thank Richard J
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this review

Thank you so much for spending your valuable time composing such an appreciative review. Regresa pronto!

408 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (392)
Viewed
Room/Suite (53)
Viewed
Hotel & Grounds (135)
Viewed
View from Room (40)
Viewed
Family/Play Areas (4)
Viewed
Dining (30)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (2)
Viewed
0:28
Videos (1)
Viewed
Other (125)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (7)
Viewed
Family/Play Areas (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Otavalo
11.3 km away
Casa Mojanda
Casa Mojanda
#1 of 14 in Otavalo
203 reviews
33.4 km away
Hosteria Hacienda San Francisco
15.8 km away
La Mirage Garden Hotel & Spa
Show Prices
Show Prices
Show Prices
11.2 km away
Hacienda Zuleta
Hacienda Zuleta
#2 of 82 in Imbabura Province
187 reviews
3.5 km away
Hosteria Cabanas del Lago
10.0 km away
Las Palmeras Inn
Las Palmeras Inn
#6 of 25 in Otavalo
152 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel. A restored, 400 year-old hacienda with restaurant - organic food, sports facilities - squash, basketball, horseback riding, mountain bikes & games rooms, library, several acres of gardens. 38 Staff. Within 20 minutes of Otavalo's markets. ... more   less 

Additional Information about Hacienda Cusin

Address: Calle Chiriboga | San Pablo Del Lago, Otavalo 123, Ecuador
Region: Ecuador > Imbabura Province > Otavalo
Price Range: ₹ 9,911 - ₹ 12,559 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Cusin 4*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline and Agoda so you can book your Hacienda Cusin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Cusin Hotel Otavalo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hacienda Cusin staff and other travellers.
6 questions
Ask a question
Windsor, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from Hacienda Cusin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Private cottages with gardens are available! Excellent restored rooms with fireplaces that are lit each night by staff.”
 of 5 bubbles mmuller7753, 7 Dec 2016 | Read review
“Room 10 is an adorable free standing cottage with wood stove located in the wonderful garden”
 of 5 bubbles NellDD, 23 Oct 2016 | Read review
“There is at least one great family suite with adjoining room for children.”
 of 5 bubbles 50aray, 18 Oct 2016 | Read review
“Food is perfect.”
 of 5 bubbles 838Rafal_S_, 27 Aug 2016 | Read review
“All the rooms are wonderful!”
 of 5 bubbles 90majas, 2 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay