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Hotel Palace Guayaquil

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Hotel Palace Guayaquil
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595 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Kansas City
Level Contributor
381 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 1 week ago NEW

The rooms were nicely appointed with a comfortable bed, a refrigerator, sitting area, safe, free water, and hair dryer. The hotel made the arrangements for our private transfer from the airport which is around 20 minutes away. They took care of all of our itinerary needs that needed a personal touch. Jennifer, at the front desk was wonderful. Breakfast was... More 

Helpful?
Thank pvnipper
Cuenca, Azuay, Ecuador
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

I live in Cuenca, Ecuador and travel in and out of Guayaquil once or twice annually. I've stayed at several hotels, and for the price, the accommodations, the service, the quiet morning buffet--the Hotel Palace is my favorite hotel! This trip the desk attendant offered up front to move us from a 6th floor room to a 2nd floor room... More 

Helpful?
Thank CarolynHamilton
Sugar Land, Texas
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 October 2016

We stayed there for one night before our Galapagos cruise. The hotel is conveniently located in Guayaquil center. A taxi ride from the airport or the bus terminal to the hotel costs $5. It is 5 minutes walk from the Malecon 2000, a riverwalk along the Guayas river. It is also close to Las Peñas where there is a great... More 

Helpful?
Thank Hoiman L
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments and let us know your dissatisfaction with our Restaurant. The food and beverage departament has been informed and the corrective measures to find out what happened on this specific situation. Besides that, we are very happy to read that you could enjoy our comfy and spacious rooms, our... More 

Irvine, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 October 2016

Great staffs good room, location. Saturday night music is all night long. Called front desk but music never end. Got help to get a driver to Cuenca. Breakfast was adequate. No frig, no coffee machine in room.

Helpful?
1 Thank dpf33a
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your comments about your recent stay with us. Please accept our sincere apology for the inconvenience you had regarding to the noise in your room. Our top priority is to offer all of our guests a comfortable stay, for this reason, we want to let you know that your comments have been already passed... More 

Minneapolis, Minnesota
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 October 2016

We stayed 3 nights at the Palace while visiting Ecuador with 9 friends....we all stayed at the Palace because we wanted a safe, clean and relaxing hotel...this place was all of that. Plus the staff went out of their way to make sure we were comfortable and taken care of. The price is a little high but there were not... More 

Helpful?
Thank tripandfall
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for taking the time to leave a review on Tripadvisor. We are very glad to read that you enjoyed our hotel during your trip to Guayaquil. At our hotel, we work with dedication every day to make sure all of our guests receive an excellent service and enjoy all of our facilities and areas.... More 

Vancouver, Canada
Level Contributor
2 reviews
Reviewed 17 October 2016

Very clean and comfortable hotel, they keeping our bags storages while we were in galápagos without any charges.Friendly staff and the location is perfect, many restaurants around and nice and safe areas for walking any time...

Review collected in partnership with this hotel

Helpful?
Thank mafecita12
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, We thank you for sharing your opinion in Tripadvisor. We are very glad to read that you enjoyed our services and facilities. It was a pleasure for us to store your luggage while you were enjoying the Galapagos Islands. We work every day with dedication to exceed our guests expectations and your review is the result. We hope... More 

Anacortes
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2016

It is a four star hotel but it sure could go for five. It is located near the iguana park and the old cathedral and only a few blocks from Malecon ( the river walk). I stayed for a week and worked in a nearby hospital, only five minutes away. Many good places to eat nearby. My favorite was the... More 

Helpful?
Thank bojankuure
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for sharing your experience with all the travellers in TripAdvisor. For us it is an honor to read an amazing review like yours where you express how great you consider the quality of our service. We were very happy to have you as our special guest. Our main goal is to make our guests’ stay unforgettable... More 

Noosa, Australia
Level Contributor
340 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 3 October 2016

We stayed here for one night between the Galapagos and the Tren Crucero. The room was large and nice and dark, the AC quiet and the bed very comfortable. Breakfast was excellent with a really wide choice and all of this at a very good price. One minor criticism is that the electrical sockets weren't in very convenient places.

Helpful?
1 Thank amp-qld
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Dear Guest, Thank you for sharing your comments with the rest of the travellers. We are happy to read that you found your room spacious and had everything you needed to make your stay comfortable. Your comment gives us motivation to continue improving our service. It will be a great honor to have you at the hotel during... More 

Brisbane
Level Contributor
223 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 17 September 2016

We were only here on a layover enroute to the Galapagos but it was a really nice mid-range hotel with a great breakfast buffet. Plenty of restaurants within walking distance! They can organize a safe transport to the airport, you need to be careful with taxis in this city.

Helpful?
1 Thank Tikibird
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you very much for sharing your comments on Trip Advisor. We are delighted to read that you enjoyed our hotel and breakfast buffet during your stopover on your way to Galapagos. As in any big city its important to take the necessary precautions that is why we offer all of our guests taxi service to ensure their... More 

Biggar
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016

The hotel was clean and well maintained with excellent beds and bedding. We were upgraded to a suite and it was large with two separate rooms. The restaurant food was excellent and the wait staff were very professional but friendly. The hotel and front desk staff were very friendly and helpful with any questions!! As we were planning our trip,... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 588claref
KManvik, Sales Manager at Hotel Palace Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your recent stay at the hotel. We work really hard to fulfill our guest expectations and offer a unique experience. We feel grateful reading your amazing opinion about us, our rooms, our restaurant, our service and privileged location which let us know that we are working in... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A landmark seven story hotel situated in the heart of the Guayaquil city center, Hotel Palace Guayaquil is considered to be one of the most traditional and well known hotels in town. Its ideal location is within easy walking distance to the city’s main attractions, financial and shopping areas. The hotel offers ninety five spacious, comfortable and charming guestrooms, all fully carpeted with high ceilings, individually controlled air conditioning, black out draperies, three telephones, including one in the bathroom with international direct dial... ... more   less 

Additional Information about Hotel Palace Guayaquil

Address: Chile # 214 entre calle Luque y calle Velez, Guayaquil 090110, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: ₹ 5,266 - ₹ 7,523 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Palace Guayaquil 3.5*
Number of rooms: 95
Reservation Options:
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Hotel Style:
#1 Business Hotel in Guayaquil
#2 Romantic Hotel in Guayaquil
#2 Best Value Hotel in Guayaquil
#3 Family Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palace Guayaquil staff and other travellers.
15 questions
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Questions? Get answers from Hotel Palace Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Music from sixth floor, still noisy on 3rd.”
 of 5 bubbles dpf33a, 23 Oct 2016 | Read review
“Very spacious room and the bed very comfortable definitely We will be back to this hotel!”
 of 5 bubbles mafecita12, 17 Oct 2016 | Read review
“Had a room on 2nd floor towards the backyard. Very quiet. Very quiet A/C.”
 of 5 bubbles bojankuure, 16 Oct 2016 | Read review
“We were upgraded to a suite and it was really nice and a good size but I don't know what the other rooms were like.”
 of 5 bubbles 588claref, 14 Sep 2016 | Read review
“we had two rooms to the front both of them were absolutely quiet”
 of 5 bubbles adiela2016, 7 Aug 2016 | Read review
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