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Sonesta Hotel Guayaquil

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Sonesta Hotel Guayaquil
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693 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Hotel Guayaquil
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Showing 133: English reviews
Reviewed 18 June 2015 via mobile

From the beginning of the day, they prepare a pot of rose tea, with ice. Inside the gate of each floor. In the evening ice melted down when I was back to the hotel. I was so thirsty and I had a big cup of it. Then, at that night, I suffered twice of liquid diarrhea, thanks Sonesta!

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Helpful?
Thank steven c
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are really very embarrassed for having caused tremedous upset, we are doing an investigation in depth of what happened, since all products and guaranteed, Please offer apologies, we take urgent measures because these situations can not given for the world. We will be always at your service. Warm Regards, Jorge Gutiérrez General Manager

Somerset
Reviewed 15 June 2015 via mobile

Lovely hotel very clean staff very polite and helpful but let down terribly by the food. Selection quote good but no meal I tried was anything other than average or at worse awful Such a shame as the rest of my stay was very good. The mall that was attached to the hotel was also disappointing no shops of interest...

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Helpful?
Thank wilmaSomerset
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are truly thankful to make us see our service failures. Tripadvisor is very important to us because is a way to know our guest appreciation, so we can improve inmediately our restaurant and bar service. We offer a sincere apology due to the quality and flavor of food you noticed. It was trully a pleasure to have...

Plattsburgh, New York, United States
Reviewed 7 June 2015 via mobile

This hotel is conveniently located about 5-10 minutes away from the airport. I was picked up at the airport by a very friendly shuttle driver. My room was fresh and cool so I could relax and rest easy each night. Although I didn't find a lot of TV stations in English, I was thrilled with the speed of the wifi...

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Helpful?
Thank Cat Y
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for choosing us. Your comments are extremely important to us because is a way to know our guest appreciation, so we can improve our service. It was trully a pleasure to have you as a guest. If there is anything else we can do for you, please do not hesitate contacting us. It would be our...

Hobart, Australia
Reviewed 1 April 2015 via mobile

Stayed here for 2 weeks on business. Usually on long trips you find all the bad things in hotels. But not here. This hotel was very comfortable. Great service and food. Right next to a shopping mall. Rooms and beds are big and comfortable. You can't go wrong here.

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Helpful?
Thank Stuart-Sophie
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil.Thank you for writing us your opinion certainly assists us through our continuously process of service improvement. Please accept our gratitude for recommending, we feel very proud for fulfilled your expectations. We invite you to stay sooner, it will be a pleasure to...

Shenyang, China
Reviewed 21 March 2015

The room furnishings are so well-done that the only recommendation I can think of is adding heated or anti-fog mirrors to the bathroom. Everything else is superb. Check-in and out was quick and easy while speaking English. The food was lovely. The hotel is only minutes from the airport. My rate was $200 including taxes.

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Helpful?
Thank Drew_Heath
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at Sonesta Hotel Guayaquil. It´s always important for us to receive feedback about our services. We really appreciate your suggestions about kind of bathroom mirrors will help us improve. We assure you that we will do what is necessary for resolve this issue.If you have...

Sao Paulo, SP
Reviewed 9 March 2015 via mobile

Location is great, service fantastic. The rooms are comfortable and luxurious. The conference rooms are hi tech. Highly Recommend for business travelers. I have stayed here on all my visit to Guayaquil and have always had a great experience.

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Helpful?
Thank VikramadityaW
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, It is a pleasure to greet you and express our gratitude for your kindly comments. Our compromise is create experiences to our guest, for that reason we work hard to get pleasure stays. We hope to see you soon, it will be a honor having you again in our hotel. If you have any question, suggestion or additional...

NY
Reviewed 6 March 2015

This hotel is beautiful. The staff were very friendly and the room spacious. If you request a triple room however, be advised that the third bed will be a single bed. But it was comfortable as were the other double beds. The hotel is attached to a mall so you don't have to go outside to enter. The dining area...

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Helpful?
Thank Marilyn R
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. Thank you for writing us and let us known your several comments about our quality service which could qualify for example the physical condition of our rooms and specially the softness of our beds, your reviews help us to continue...

Sao Paulo
Reviewed 11 February 2015

Only one night for a business meeting in the Guayaquil airport. It started very well ! An employee was waiting for me in the airport’s exit and took me to the hotel; at check-in served me the most popular drink in Ecuador: Watermelon juice. She same employee conducted me to the room, showed all details and good night. Huge, new...

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Helpful?
1Thank Bz_Traveler_10
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, Thank you for let us know about your Sonesta experience. We are delighted to read that your stay was excellent. It is our main goal to make all our guests feel as comfortable as home. We are looking forward to see you soon. Warm Regards, Jorge Gutiérrez General Manager

Heukelum, NL
Reviewed 17 December 2014

In the last three years I have always used this hotel for my three days working visti to Guayaquil . Modern hotel which is directly connected to a huge shopping mall. Comfortable and large rooms . Extensive breakfast with good service.

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Helpful?
Thank Koos K
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil, It is an honor to know that you could enjoy our delicious breakfast and rested in our spacious rooms. Thank you for writing us. Your comments are extremely important because they help us to continue providing the best service that...

Reading, England, United Kingdom
Reviewed 9 December 2014

Gorgeous hotel! The room was amazing, the staff were wonderful and the smoking area has a view! It was confusing to find after the taxi ride as one entrance to the mall was closed off (and i hadnt realised it was on top of a shopping mall), but there was a guy on the door to guide me through to...

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Helpful?
1Thank JonDance
Sonesta H, General Manager at Sonesta Hotel Guayaquil, responded to this review

Dear Jon, We're glad you enjoyed your stay at your home Sonesta Hotel Guayaquil, with comfortable beds and tidy bathroom; specially our quality staff. We thank you for letting us know your comments and suggestions about how to find entrance to the shopping mall, very important that we receive feedback from our valued guests for improve. We hope to have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sonesta Hotel Guayaquil

Address: Joaquin Orrantia Av. and Leopoldo Benitez Street | (next to Mall del Sol), Guayaquil 090150, Ecuador
Region: Ecuador > Guayas Province > Guayaquil
Price Range: ₹ 6,474 - ₹ 14,126 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sonesta Hotel Guayaquil 3.5*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#1 Family Hotel in Guayaquil
#1 Spa Hotel in Guayaquil
#4 Business Hotel in Guayaquil
#7 Romantic Hotel in Guayaquil
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Hotel Guayaquil staff and other travellers.
3 questions
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NY
over a year ago

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Questions? Get answers from Sonesta Hotel Guayaquil staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on top floors”
 of 5 bubbles mariaaH4543BI, 6 Jan 2017 | Read review
“Ask for everything before get surprised!”
 of 5 bubbles jackoec, 21 Oct 2016 | Read review
“Look for a room at the points of the almond shaped floors. They are the quietest.”
 of 5 bubbles 11StephenP11, 13 Aug 2016 | Read review
“don't face airport”
 of 5 bubbles 318marka, 8 Aug 2016 | Read review
“Ask for a room facing the airport on an upper floor!!!”
 of 5 bubbles Coralreefgirl, 23 Jul 2016 | Read review
5 of 5