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I stayed several nights at the Sheraton BJCC in Birmingham while training at a conference there.
I arrived very early in the day - long before check-in but thought I'd go out on a limb and see if they'd get me in a room, despite...More
1 Thank chuck h
Response from Pam W, Manager at Sheraton BirminghamResponded 4 weeks ago
Thank you for taking the time to share your valuable feedback.
The experience you described is not characteristic of the level of service our company strives to provide. For this, I sincerely apologize. I would appreciate an opportunity to connect with you about...More
My son and his school group visited this hotel this past weekend. They all ate in the restaurant there and many of them became sick shortly after. At midnight my son became violently ill and when they called for assistance in cleaning the restroom, they...More
1 Thank B2708EDmelissat
Response from Pam W, Manager at Sheraton BirminghamResponded 6 February 2018
Thank you for bringing this to our attention. We take matters such as this very seriously.
I would appreciate the opportunity to hear more about your recent stay.
Please feel free to contact me via phone anytime at 205-324-5000. I look forward to speaking...More
This hotel is in a nice location and the valet guys were quick and professional. The bar upstairs I would pass on if you want a night cap. But the staff and the older lady that’s a waitress were all really nice. Bed comfortable and...More
Switched from the westin to the Sheraton because I was disappointed with the level of service from the westin. The Sheraton blew me away. Room was much better and Chris Jones went above and beyond to make sure my stay was perfect. 5 out of...More
I want to begin by saying this hotel is VERY convenient if you are here for a conference. The staff is very friendly, but we did not have hot water the entire stay. (2 nights) The first night I called to report it and they...More
Response from Pam W, Manager at Sheraton BirminghamResponded 24 January 2018
Thank you for taking time out of your busy schedule to speak with me about your recent stay at Sheraton Birmingham Hotel.
We are always working to improve our guests’ satisfaction and your feedback helps us see our product and service through the eyes...More