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The front desk service, housekeeping, and restaurant staff were great!
I found the hotel itself to be old. The room itself was clean, but the outside of the bathtub was patched, and discolored, and the tank on the toilet was cracked.
Carpets, had some stains....More
We pulled up to this hotel around midnight. Not the best part of town. Dimly lit parking lot. There was a party going on in the lobby, shady characters standing around the hotel entrance smoking cigarettes, but no one bothered me or said anything to...More
I stayed here for the Magic City Classic and for the cost I was very disappointed.Not the cleanest hotel. The hallway and room carpets are dirty. The rooms are average size. However the bathroom is in need of update and a deep cleaning. The shower...More
Thank Charita D
Response from IHGCare, Guest Relations Manager at Holiday Inn Birmingham-AirportResponded 17 November 2015
Dear Charita D,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.
However, we’re sorry we fell below your expectation regarding the room...More
Our stay was not the best. Our room had a smell that was awful. We complained, but nothing happened. The room and hotel was not really as clean as one would expect. There are not any good places to eat lose by. This is the...More
Friendly, efficient front desk staff. Too bad everything else is so poor. Stayed in two different rooms days a part. Room one was under sized. Bed creaked. A/C sounded like somebody dumped pennies in it. Drop ceiling in bathroom with missing ceiling tiles. Room two...More