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Festa Winter Palace Hotel

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1 room 2 adults 0 children
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Festa Winter Palace Hotel
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176 Reviews from our TripAdvisor Community

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Showing 157: English reviews
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Reviewed 2 days ago NEW

Stayed here whilst skiing in Borovets. Very handy for all the lifts in Borovets with some good walks in the surrounding forests. Staff were helpful a good variety of Bulgarian food and wine. Pool and sauna facilities were great at the end of a days skiing. Large full length pool.

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Thank Steven C
Sofia, Bulgaria
Reviewed 6 days ago NEW

I did not expect this from a 5 star hotel. The rooms in the hotel, even with air-conditioning, were quite cold. The premises in the SPA complex were also cold. The pool had to be about 25 degrees, but in reality the water was icy. Food was not something special. Location is perfect and there have a parking. I generally...

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Thank Randy752
Chelmsford
Reviewed 2 weeks ago via mobile

The staff are predominantly helpful and friendly. The junior suite was very basic with uncomfortable seating and broken furniture. The additional cost for coffee and tea in room and hire of a kettle is a little ridiculous for 5 star accommodation. The decor is in serious need of rejuvenation but the hotel is clean. Our biggest issue was that the...

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Thank kazatclodes
Rugby, United Kingdom
Reviewed 3 weeks ago

My stay at the Festa Winter Palace was fantastic. If you are Trip Advisor Savvy then you will understand lots of poor reviews are the product of unreasonable people with unreasonable expectations! This was my fifth time staying in Borovets but my first time in this hotel and it was more than had come to expect from accommodation that is...

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1Thank Adam G
Stockport, United Kingdom
Reviewed 3 weeks ago

The facilities, accommodation and food were all very good, as were the staff who were all very pleasant and helpful. One evening, two guys came into the dining room very late, after the staff had started to clear away the hot dishes from the buffet, and they put it all out again just for them. The guy who looked after...

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Thank geoffj800
Reviewed 3 weeks ago

Stayed here with my boyfriend early March 2017; had a fantastic holiday however this hotel really let it down. I'll try and keep this short and to the point... here's our experience of this hotel and room 405: > Overcharged for transfer from airport to hotel. Quoted €60 and got charged BGN 140 (€70) > Phone in bedroom did not...

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Thank laurafidoe
Frimley Green, United Kingdom
Reviewed 3 weeks ago

Hotel clean and staff friendly. Rooms were nice but furniture looks dated! We stayed Half Board. Breakfast was great, plenty of choice and lots of space to sit. The evening meal was somewhat of a letdown and we only tried it once. Food was very dry and not very hot. Gave impression it had been prepared many hours before and...

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Thank Steve B
Stafford
Reviewed 4 weeks ago

We had a wonderful stay although the occupants of one room did have to change due to sockets banging off the walls. It was right at the end of the skiing season though and the reception staff had no issues with getting a different room organised. The food was fantastic and all of the staff were really friendly and helpful....

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Thank Emma W
Newcastle, England, United Kingdom
Reviewed 4 weeks ago

excellent breakfast,helpful staff Good hotel,food was excellent. Very close to the lift,spa was good. there were few faults like loosen door handle in the bathroom,loosen tap in the sink etc, but who pays much attention on this things when you are on well deserved break and want to relax. Price for the stay was excellent as well. Overall I would...

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Thank Tsvetomir A
Nottinghamshire, United Kingdom
Reviewed 4 weeks ago

Overall it was good. There were a few issues that let it down: toilet seat loose(hanging off), evening food not always hot, shower very small, dates furniture & I struggled with sleeping (uncomfortable pillows!!) But nothing to stop me going back!! It was clean, polite staff, food was good (breath and amount) perfect location for skiing holiday & the spar...

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Thank U1641DEmarkg

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 

Additional Information about Festa Winter Palace Hotel

Address: Borovets 2010, Bulgaria
Region: Bulgaria > Sofia Region > Borovets
Price Range: ₹ 3,047 - ₹ 7,390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
Reservation Options:
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Hotel Style:
#4 Ski-In / Ski-Out Hotel in Borovets
#6 Spa Hotel in Borovets
#9 Luxury Hotel in Borovets
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Questions & Answers

Here's what travellers have asked, with answers from Festa Winter Palace Hotel staff and other travellers.
11 questions
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Derby, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we used a junior suite for a family of 3”
stevencM9279GZ, 24 Apr 2017 | Read review
“Stay elsewhere”
  • Broken wardrobe
  • Old, stained furniture
  • Blood on pillow case
  • Loose sockets
  • Stained bedding
  • Loose shower taps
  • Bedroom ceiling
laurafidoe, 1 Apr 2017 | Read review
“Double room,upgraded free to studio by the hotel ”
TsvetomirA, 25 Mar 2017 | Read review
“We had a lovely room corner one”
Y4584OIsusanw, 5 Mar 2017 | Read review
“Taxi to gondela”
joanneh914, 19 Feb 2017 | Read review
5 of 5