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BlackSeaRama Golf & Villas

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Traveller (85)
Pool & Beach (4)
Traveller (85)
Pool & Beach (4)
Room & Suite (4)
Overview
Tabiata Area, Road E 87, Balchik 9600 Bulgaria See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Reviews(65)
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franck_c_01
10
Reviewed 24 Sep 2018via mobile
Hello,

We are a couple and spent there 2 days with 6 friends.
We encounter several issues:
1- Our booking was moved without any confirmation mail. We had to negociate almost an hour to obtain the least worst solution (meaning to obtain a villa with the same price per person).
2-There was a bottle of water which was half consumed when we arrived in the fridge.
3- One window in the room was broken so we didn't sleep well the first night because of the noise of the wind and the street (but fortunately the reception was very reactive and it was fixed in an hour the day after)
4- We wanted to play "practice" in the golf. First answer, it was not possible because the practice was full. We went to see it and it was not full. So we have asked again and then we were answered that our clothes were not ok to play. The staff was trying to search an excuse to prevent us from playing. We saw other people playing and they had regular clothes like we had. But we agreed to change them. Finally it was possible to play.
5- We booked the jacuzzi and the indoor swimming pool. Jacuzzi was cold, there were insects on the ground and the windows were dirty.
6- it smells bad when you walk around the lake

Despite all this, we had a good surprise with the breakfast which was very good with a lot of choices.

The windows were still dirty in the breakfast ' place.
Thank franck_c_01
Response from Rumen-Mechenski, Director of Sales at BlackSeaRama Golf & Villas
Responded 25 Sep 2018
Dear Franc, Thank you for being able to visit us! First of all we would like to give some more information about your stay and the mess that was created. The reservation was done for a wedding and unfortunately the wedding was canceled. Being almost unnotified BlackSeaRama Golf&Villas agreed to a free change of period without any penalties. We read the massage that you have sent to us - please note it will be without names as we do not want to offend anyone: Thanks for your reply. We Will keep the booking for the villa. I hope when We Will come back in June 2019 We can have a discount. :-) Regards (In case of need we are ready to react with the sent letter) Dated and signed. I do believe we read the information and it was through the efforts of all our staff that we managed to accommodate you and your friends- wrongly misunderstood like an hour of negotiation. It was not a question of negotiation but a question of extreme hospitality to find a proper accommodation for you. Please note we are not a camp and prices given are per villa not per person. Even with this we made the courtesy to please you, even through somehow counting a price per person. We are sure this story affected your stay and we would like to apologize for any inconvenience during your visit. PS: Please note like announced in our A-Z directory the water in the resort is mineral it contains sulphur and this why has a specific smell. Nothing to do with men activity
Maksim B
Antwerp, Belgium
459124
Reviewed 15 Sep 2018via mobile
We came here, 8 of us for three nights, with quite high expectations. Only half of them were met.

When we arrived, the lady at the reception was very polite and we quickly got the keys for our villa. When we entered the villa, it was spacious, with a lot of light and nice living room. Unfortunately, only 1 bedroom (the master one) was properly furnished. The other three definitely needed renovation or at least refreshment.

What troubled us even more was the fact that when we entered and saw the private pool, we were kind of appalled. It had not been cleaned prior to our arrival , there were pieces of small stones, dead wasps in the water, etc. We called the reception and they immediately sent someone to clean it, but the negative experience was already present.

The second major problem was service by staff. It was rude (with the exception of the reception) and slow. One lady from the personnel at the breakfast was rude and acted as if she did not want to work there. Though, I must point out that generally the breakfast was perfect.

When it comest to Room Service we were completely disappointed. The first time they brought us absolutely awful Caesar Salad (see picture attached) and club sandwiches with fried/greased slices of bread... And this was quite pricey , the ridiculous salad was at 13BGN .
On the second day we ordered 4 pizzas, and I specifically asked if the Margarita was with Mozzarella di Buffala or ordinary one. I was told that it was Di Buffala, but I was negatively surprised to see no signs of it on the Margarita. On top of that it took them 70 minutes to bring 4 pizzas! The third and last time we called the room service we asked for 6 beers. Well, the beers never came .... !

Generally the place used to be a 5* one, but without renovation of the villas and improvement of the services, I would rate it maximum 4*. And for this price range, the quality and services offered are not optimal. Simply it has lost a lot of its class in the last years and urgent action is needed.
Thank Maksim B
Célia R
11
Reviewed 8 Sep 2018via mobile
Sorry this comment will be long...
We came at this hotel for a wedding which was finally postpone due to an accident. We decided to maintain our trip to discover Bulgaria, but if we were aware of that... This hotel is supposed to be a very luxury one for Bulgaria, however when we arrived our booking was cancelled but we never received any email!! They told is they postpone the booking because the wedding was postpone without saying anything to us!! They didn't have the same category of villas to accomodate us... they tried to give us a villa with three bedrooms for the same price of a four bedrooms villa... we had to discuss with them for a very long time to have a small discount, but nothing else (no free drinks, no presents for their mistake)... When we arrived at the villa, the cleaning was not very well done and we find a used bottle of water in the fridge.
We went to the "spa", the inside swimming pool was very cold, the sauna was not working and the jacuzzi was at 30 degres... We ordered the food at the villa and the food was not very good.
The day after we wanted to play golf just in the practice. They first said no because it was supposed busy. We went on the practice and see that places were available. They said ok, but then they told us that our clothes were not find... we had to change clothes, and when we see clothes of people on the golf, we understood that it was just to annoy us...
And I forgot to mention the noisy bed that they tried to fix with tissues, the holes/montains of the matress, the dirty joints on the bathroom, and the poor quality of the cleaning...
However the breakfast was good, but not sure it is worth that price!!!
Sure we will not come back here for the wedding!!!
1 Thank Célia R
Morgan_Jlx
Boulogne-Billancourt, France
3619
Reviewed 8 Sep 2018via mobile
Complicated holidays in Black Sea Rama... in Villa 3 bedrooms.
They made a mistake with our booking, after 30min to discuss with 2 managers they give to us apologize and try to find solution which wasnt good for us.
About food We didnt go to the restaurant si We dont know if food was good. Breakfast was very good but Service room at the villa was Cold and disgusting. We Also have a problem with Lot of noise with our bed(picture they used toilet paper to fix bed) and they explain its normal...

Globaly its a Nice place, villa are comfy but staff services (not all, fortunately) are unpolite, not professional compare to the price which is very expensive for Bulgarian country.

We expected for the price, better services, more politness and professionnalism by the staff
Thank Morgan_Jlx
Vitaliy L
10
Reviewed 29 Aug 2018via mobile
The location and view is amazing, but the housekeeping and cleaning are horrible! During 16 days of stay in the bedrooms was a very deep and unbearable smell of sewerage! The furniture is all dusty! Beds extremely uncomfortable and always creaks! At the reception desk we always received promises to correct deficiencies, but it was worse!
Thank Vitaliy L
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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Room Service
Air Conditioning
Airport Transportation
Children Activities (Kid / Family Friendly)
Dry Cleaning
Golf Course
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Self-Serve Laundry
Tennis Court
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Number of rooms
30
Price range
US$ 92 - US$ 258 (Based on Average Rates for a Standard Room)
Location
Bulgaria > Dobrich Province > Balchik
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Number of rooms
30
Price range
US$ 92 - US$ 258 (Based on Average Rates for a Standard Room)
Location
Bulgaria > Dobrich Province > Balchik
Photos
Traveller (85)
Pool & Beach (4)
Room & Suite (4)
Dining (1)
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Questions & Answers
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Room Tips
"We did the not stay in the rooms"
WilliamK187
23 Jun 2015
Read review
"sea view villas to worth the money paid"
101razvans
5 Aug 2014
Read review
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