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I stay at this hotel very frequently and my biggest complaint is that the rooms need MAJOR RENOVATION... How can a hotel not renovate it's rooms year over year.??. It's annoying and shows lack of thought for the customers.. on some floors they have designer...More
Response from Sheraton-WTC, Quality Analyst at Sheraton Sao Paulo WTC HotelResponded 2 weeks ago
Thank you for taking the time to evaluate the Sheraton São Paulo WTC Hotel and for sharing your experince and honest feedback.
Regarding renovating our rooms, allow me to inform you that we have already started a major renovation project. You could notice...More
Very nice hotel. Large rooms with clean bathrooms. Very comfortable rooms and beds. Concierge was very helpful with planning some small tours. Breakfast was good with excellent service. Multilingual staff throughout.More
Thank Julie R
Response from Sheraton-WTC, Quality Analyst at Sheraton Sao Paulo WTC HotelResponded 2 days ago
Thank you for taking the time share your experience with us.
We are delighted to know that you have enjoyed staying at the Sheraton São Paulo WTC and that you had an excellent stay.
Come visit us in the future, it will be...More
I have stayed here twice. The service is impeccable and very formal. The rooms were good. Pretty standard in all aspects. I would say marginally worse than the Grand Hyatt. But if you have a loyalty preference and the prices are similar I would stay...More
Response from Sheraton-WTC, Quality Assurance Assistant at Sheraton Sao Paulo WTC HotelResponded 4 weeks ago
Thank you for taking the time to share your experience at the Sheraton São Paulo WTC!
We are glad to know we met your expectations at this time. I take this oppotunity to inform you that we have already started a major renovation...More
Nice, clean property. Convenient to the WTC. Staff is very good, food is okay. Not as clean as I would have expected, but not nasty. Overall, a good experience. I wouldn't choose this if I wanted to visit Sao Paulo, but it's a good choice...More
Response from Sheraton-WTC, Quality Assistant at Sheraton Sao Paulo WTC HotelResponded 19 December 2017
Thank you for sharing your experience about the Sheraton Sao Paulo WTC!
We are happy to know that you enjoyed your recent stay with us.
I take this opportunity to inform you that we have already started a major renovation project to meet...More
Nice clean hotel, well located in centre of Sao Paolo and with Heliport on top of WTC you can get to the airport in 20 minutes any time of the day. Nice breakfast, shopping mall next to hotel, and a few eateries in vicinity. I...More
Response from Sheraton-WTC, Quality Assistant at Sheraton Sao Paulo WTC HotelResponded 15 December 2017
Thank you so much for your review here at TripAdvisor!
We are thrilled to know that you have enjoyed your recent stay at the Sheraton Sao Paulo WTC Hotel, we are always working to improve our services in order to exceed our guests...More