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Grand Mercure Sao Paulo Ibirapuera

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#46 of 322 Hotels in Sao Paulo
Certificate of Excellence
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Grand Mercure Sao Paulo Ibirapuera
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1,254 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Crawley, United Kingdom
Reviewed 6 days ago NEWvia mobile

Hotel downtown. Nice lobby entrance. Hotel rooms fairly decent size. Sadly decoration lets the hotel down. Drab looking, Bed looked very uninviting with only 1 thin pillow either side of the bed. Dark room cause of the dark wood. Tv would not tune in even though satellite box there as well. Unusually for large hotel chain, only one type of...

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Helpful?
Thank David G
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear David G, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Reviewed 3 weeks ago via mobile

Great location with good service. Excellent breakfast and rooms. Gym, tennis courts and helipad...they are all good. Not sure about the helipad but I saw helicopters use it. Friendly staff. The only problem is that the deposit is taking too long to get back. That could be up to my bank, but I received it back from the hotels that...

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Helpful?
Thank Sasa l
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Sasa, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be...

Newton MA
Reviewed 25 November 2016 via mobile

I stayed at the hotel for only 1 night but I really enjoyed the very comfortable bed. The breakfast buffet was very large and tasty. Employees were very friendly. Since we were in a meeting for many hours we asked how to get to the park to take a walk. We were referred to the bellman who did his best...

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Helpful?
Thank NLF2013
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can ask our anfitriã to prepare the directions to you for any place. Thank you...

Reviewed 14 November 2016 via mobile

The hotel is perfectly situated near the biggest park of s.p. Room was great : big and comfortable. Clean and well maintained. Very good value for money and a hotel to return to. Breakfast was very good although some fresh vegitables could help a lot. Gim not big but sufficient - especially since it was almost empty.

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Thank ariel_kappon
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Ariel, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be...

Joinville
Reviewed 31 October 2016

The check in was swift and gently addressed. The rooms was very well furnished, clean and very comfortable. At all time the staff attention was kind, gentle and professional. It was a great experience.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Henrique W
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Henrique W, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will...

Singapore, Singapore
Reviewed 14 October 2016 via mobile

I found this to be a very cost effective hotel. Just spent 1 week here for family affairs. Rooms are clean and quiet. No luxuries but appropriate for a short stay. There a simple breakfast buffet and also a cafe where you can get basic sandwiches. Location is a plus, with close proximity to shopping malls and important roads.

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Helpful?
Thank Navarrowl
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Navarrowl, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be...

London
Reviewed 12 October 2016 via mobile

I stay here for work and every time have a problem with charging in the room. There are no charging points available. Only 1 USB in the TV that has to be on! The plugs are Brazilian which none of my adapters connect to. I asked at reception but none available. I asked where I could buy one and was...

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Helpful?
Thank frazer67
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Mr., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future...

Reviewed 7 October 2016 via mobile

Two years ago I wrote a bad review to this hotel mainly because of the room and furniture. This time, the room and furniture were excellent, the service and cleaness of the room continue to be great. Good location, great buffet breakfast. Front desk can improve. All in all a good experience, and I will be back!

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Helpful?
Thank Alfredoman1
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Alfredoman1, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback and to know that we improve and you are coming back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Portugal
Reviewed 1 October 2016 via mobile

A very nice hotel. Location is great ( by car not on foot ) ... I would say the staff makes a lot of difference . It was a Sofitel in the past ( but Sofitel is another experience ) . But would say is great in business or to stay a weekend with family .

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Thank tanatol
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Tanatol, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant...

Rugby, United Kingdom
Reviewed 30 September 2016

Stopped here on business annd it was perfect for this, think it would be too far out for a family holiday, rooms were great, large light and airy with good air con. The concierge showed me the best way across the 8 lanes of highway at the front of the hotel to make it to the largest park in Sao...

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Helpful?
Thank Martin O
Ana Maria S, Gerente geral at Grand Mercure Sao Paulo Ibirapuera, responded to this review

Dear Martin O, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Hotel Grand Mercure Sao Paulo Ibirapuera Park is considered one of the most upscale hotels in Sao Paulo, combining the international experience and a local touch with sophisticated and personalized services. Located 3.1 Miles (5 km) from Congonhas Airport, 21.7 Miles (35 km) from Guarulhos International Airport and next to Ibirapuera Park (green area in Sao Paulo), it also enjoys easy access to the city's main financial areas: Paulista, Berrini, Av. Brazil and Faria Lima. ... more   less 

Additional Information about Grand Mercure Sao Paulo Ibirapuera

Address: Rua Sena Madureira 1355 | Bloco 1, Sao Paulo, State of Sao Paulo 04021-051, Brazil (Formerly Sofitel Sao Paulo)
Region: Brazil > State of Sao Paulo > Sao Paulo
Price Range: ₹ 6,071 - ₹ 8,390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Sao Paulo Ibirapuera 5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and ACCOR so you can book your Grand Mercure Sao Paulo Ibirapuera reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Sao Paulo Hotel Sao Paulo
Accor Sao Paulo
Sao Paulo Sofitel
Grand Mercure Sao Paulo Ibirapuera Brazil
Hotel Style:
#27 Luxury Hotel in Sao Paulo
#42 Business Hotel in Sao Paulo
#46 Romantic Hotel in Sao Paulo
#47 Family Hotel in Sao Paulo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Sao Paulo Ibirapuera staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure Sao Paulo Ibirapuera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quieter rooms, ask for the ones not facing the Sena Madureira Avenue.”
 of 5 bubbles Podolano, 14 Jun 2016 | Read review
“get a high floor room ...”
 of 5 bubbles tanatol, 10 Jun 2016 | Read review
“We heard that higher floors have been renovated”
 of 5 bubbles pepep329, 31 May 2016 | Read review
“Peaceful & Calm Hotel in busy Sao Paulo”
 of 5 bubbles UKNj2007, 27 Apr 2016 | Read review
“Ask for a room with a balcony!”
 of 5 bubbles Falcoflyer, 5 Apr 2016 | Read review
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