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Mercure Santos

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#5 of 21 Hotels in Santos
Certificate of Excellence
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832 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Campinas, Brasil
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Very good hotel on Santos beach, with a great location, well facing the sea, with a wonderful view, very comfortable accommodation and very dedicated staff to solve everything we need. Besides all this, the breathtaking views of the sea in the pool which is on top of the hotel .... I can not wait to come back!

Review collected in partnership with Mercure Hotels

Helpful?
Thank dettdesign
Brasilia, Brazil
1 review
Reviewed 14 September 2016

Nice and warm to stay. Large room with balcony overlooking the sea, excellent option to relax on my trip. Take this opportunity to thank all the hotel staff that help BrasilFurFet 2016 event (held at the hotel during my stay / participation in the event), all joined forces for the weekend was magical.

Review collected in partnership with Mercure Hotels

Helpful?
Thank edilmartinsf
MercureSantos, General Manager at Mercure Santos, responded to this review

Dear Edilmartinsf, We’d like to thank you for share your experience in Mercure Santos with us. It is always a pleasure to receive positive feedback. For us, it was a pleasure lodge the participants of Brasil FurFest. I will share your comments with our team because I know that they will serve as an encouragement to all of our staff... More 

Poços De Caldas
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2016

This hotel is well located, just accross the beach of Santos, at Gonzaga block. It has rooms with a very good space, and a nice restaurant on the top, with a beautiful view of the sea and the neighborhood. Service must be improved, specially the room organization. They forgot to organize the room one day.

Review collected in partnership with Accorhotels.com

Helpful?
Thank FabrizioDePaulis
MercureSantos, Gerente de recepção at Mercure Santos, responded to this review

Dear Guest, We thank you for choosing Mercure Santos for your accommodation and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to reinforce the positive points work together in our improvement points. Your satisfaction is the best reward for our employees who... More 

Key Biscayne, Florida
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2016

nice location. clean. comfortable, good wifi, good tv and cable, clean and spacious bathroom, comfortable bed, mini living room with kitchenette. Elevators a bit slow, breakfast excellent. And stone throw form beach. great value

Helpful?
Thank george l
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Prezado Sr. George, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards... More 

Bangalore
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 May 2016

It is a nice place - comfortable, good views, clean and safe. But rooms are somewhat smelly on account of proximity to the sea. Hence a room freshener would help improve your stay. Good breakfast options.

Helpful?
Thank pkolimarla
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Pkolimarla, First of all, we’d like to apologize about the delay to answer your survey. This fact was due to technical problems that fortunately were solved. We are happy that you enjoyed our view and the space of our rooms. We'd also like to thank you about the tip of the room freshener but be sure that we are... More 

Seattle, Washington
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 May 2016

My 16th floor room had a spacious living room, bedroom, bathroom, and balcony overlooking the beach. There were TVs in two rooms, a fridge, and excellent wifi connection. The staff were very helpful, and the top floor restaurant served a nice breakfast buffet. The elevators were a bit slow, but otherwise no complaints!

Helpful?
Thank RetreatForward
MercureSantos, General Manager at Mercure Santos, responded to this review

Dear RetreatForward, We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Rosmeri... More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2016

We stayed for a few nights before our cruise. The location was perfect , comfortable room with great view of the beach and very friendly staff. Glad we decided to stay in Santos before the cruise, we'll be back

Review collected in partnership with Accorhotels.com

Helpful?
Thank John D
MercureSantos, General Manager at Mercure Santos, responded to this review

Dear John D, First of all we apologize for the delay in our response. It was due to technical problems with our tools assessments but already solved. We thank you for choosing Mercure Santos for your accommodation and also for sending your assessment, so precious to improve our quality of services. We're happy that you enjoyed your stay and your... More 

Plantation, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2016

I just stayed there last week, the place is nice. Rooms clean. Good size bathroom. However the beautiful pool deck upstairs could get a little care. I would not get in that pool. It was green. But the view was fantastic and the place is safe and inviting. fix that pool and I will come back,

Helpful?
Thank cfreitas9944
MercureSantos, Gerente geral at Mercure Santos, responded to this review

Dear Cfreitas9944, We’d like to thank you for share your experience at the Mercure Santos with us. We'd like to apologize about the pool and at the same time thank you for the positive evaluation of the other services. Be sure we're taking the necessary measures to solve the problem. Your opinion is very important for us because it will... More 

Sao Paulo, SP
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 March 2016

The hotel has a very good location, and the staff is usually well trained and responsive to guest's needs. However, the infra structure is too small for the amount of rooms. Expect to spend considerable time to get into the elevator (yes, amazing, but true), and for check in/out procedures, as there are lines during peak time. Swimming pool is... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank marcel0barp
MercureSantos, Gerente de recepção at Mercure Santos, responded to this review

Dear Guest, First of all we apologize for the delay in response, we had technical problems with our tools assessments already solved. We thank you for choosing Mercure Santos for your accommodation and also for answering our quality evaluation research, extremely important to our continuous improvement of quality of services. Your notes were shared with our teams in order to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Dry Cleaning

Additional Information about Mercure Santos

Address: Av Washington Luiz 565 | Boqueirao, Santos, State of Sao Paulo 11055-001, Brazil
Region: Brazil > State of Sao Paulo > Santos
Price Range: ₹ 5,061 - ₹ 7,934 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Santos 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Mercure Santos Brazil
Hotel Style:
#4 Business Hotel in Santos
#5 Romantic Hotel in Santos
#5 Family Hotel in Santos
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santos staff and other travellers.
12 questions
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San Antonio, Texas

See all questions (12)

Questions? Get answers from Mercure Santos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor and towards the ocean”
 of 5 bubbles cfreitas9944, 25 Mar 2016 | Read review
“Request a sea view”
 of 5 bubbles ASC1212, 7 Mar 2016 | Read review
“The higher the better, get close to the roof, enjoy the view.”
 of 5 bubbles MartinZacherl, 22 Jan 2016 | Read review
“Higher is quieter and better views. Ocean view rooms have more noise from the street.”
  • Balcony view
 of 5 bubbles 773bg, 4 Dec 2015 | Read review
“Choose another hotel”
 of 5 bubbles MilaiM_13, 22 Aug 2015 | Read review
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