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I was connecting a flight a Sao Paulo airport and due to a late arrival I had to stay overnight in a nearby hotel. The dinner at the hotel restaurant was awful, had just a beer and a sweet shot of a
Chocolate mousse. Avoid...More
A cancelled flight left me in this hotel for a day. I'm not likely to willingly go back. Bad neighborhood, poor service levels. What's the point. The rooms were ok, but somewhat tacky in decoration...More
Thank R R
Response from Vendas G, Gerente at Monaco Convention & HotelResponded 1 week ago
Dear Mr. RR,
Your time dedicated to us motivates us greatly to increasingly seek to improve the art of hospitality.
Sorry have not met your expectations and apologize for the failures in their stay, we know how much training, monitoring and development of our employees...More
LATAM cancelled a flight and I needed to find a sleepover in São Paulo. The airline recommended this hotel. Room was adequate though the single bed was a bit unusual for my 2 metre length! Had a late dinner and my choice was not available....More
Response from Vendas G, Gerente geral at Monaco Convention & HotelResponded 6 April 2018
For us it is an honor to receive your comments and compliments about your stay in our Hotel.
We carry out our business with commitment and transparency, so your comments are very important for the improvement of the services and products we offer.
A very poor place which is not worth the money spent.
Room service was long and food quality disgusting ...
Reception does the minimum and service personal speaks merely English ...
Conclusion this place works mostly due to low prices accessible for locals.
The restaurant was surprisingly very good, given my experience with the very poor hotel infrastructure. It goes back to what I wrote in my hotel review. - physical hotel property, leaves a ton do be desired (not good). The people and the actual food were...More
Response from Skorpan68 | Reviewed this property |
Sorry about the delayed response. Yes, there should be a free shuttle bus but I waited for about one hour and the bus never came so I finally took a taxi. Back from the hotel to the airport I was able to use the bus.