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Swan Tower Porto Alegre

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372 Reviews from our TripAdvisor Community

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Showing 8: English reviews
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Reviewed 14 January 2017 via mobile

The hotel is in a great location. The rooms are spacious with a kitchenette (refrigerator, sink and microwave). The receptionist are very helpful and friendly although some did not speak English and my Portuguese is not so good. The rooms are very clean and well taken care of. There was a breakfast buffet that had many delicious items. The one...

Thank B B
GeropSwan, Gerente at Swan Tower Porto Alegre, responded to this review

Dear Mr. B B, Good evening. Thank you very much for your evaluation. This is very important for our hotel. On the internet, we have an imcompatibility with apple devices. This setting will be reviewed. Until the next opportunity. Best Regards Alexandre Adams Operations Manager

Reviewed 13 May 2016

A hotel of contrasts: First impression was very positive; Modern 12-story tower with a spacious 12-story high lobby. Check-in gave a hint of things to come. Very slow -- there was one woman laboriously checking in guests, while four men stood behind her and watched, or discussed things in Portuguese. The elevators were beautiful, but there weren't enough of them;...

Thank niemand
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review

Dear guest Thank you for your email and for providing us with feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience here at Swan Tower Porto Alegre. We take all complaints very seriously, and I want to assure you that we have procedures and standards in place to ensure...

Rio de janeiro
Reviewed 1 May 2016

Overall, very reasonable Accommodations for their pricing. Had a problem with my door - only the master key worked on it, so I had to ask somebody to accompany me to my room at the front desk every time. Room service was a little slow. On the last day, forgot to checkout, but managed to close my tab remotely.

Review collected in partnership with this hotel
Thank Felipe C
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review
Google Translation

Estimado Senhor Obrigado por seus comentários, desculpe-nos o infortúnio do problema com sua chave. Nos colocamos à sua disposição para...

Reviewed 17 March 2015 via mobile

I had booked a room with two beds to hotel. And when i entered the room I saw only one big bed. I asked the reception to change my room and the answer is unbelievable. We have nothing to do sir. One of you can use the sofa in the room. It's unbelievable and unacceptable. I canceled my reservation and...

1Thank halisgencer
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review

Dear Guest, We're very embarrassed about what happened. Please accept our apologies. Sorry! Best Regards, André Machado

Salt Lake City, Utah
Reviewed 8 July 2014

We stayed here during the World Cup and were pleasantly surprised with the cleanliness and quality of this hotel. Rooms were spacious and very clean. It is in a nice spot of town, pretty low key, not a lot going on around but decent enough location. Staff was helpful and very nice.

3Thank DC_SLC
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review
Google Translation

Prezado Hóspede, agradecemos pela gentileza dos seus comentários. Realmente a época da Copa foi desafiadora. Viajantes experientes com alta expectativa...

St Louis, MO
Reviewed 15 April 2014

a very comfortable room, leafy streets and pleasant area. Staff was very nice and the taxis just outside on street. Lobby is well lit and have good sitting areas. The business center has PCs available and a table/chairs for a meeting. It is a good location, not too far from city or airport. The only thing is that no delis...

4Thank JES006
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review

Dear Guest, Thank you very much for the comments and hope to welcome you again in our hotel. Have a nice week. Best regards! André Machado General Manager

Rio de Janeiro
Reviewed 25 August 2010

The temperaturate in Porto Alegre was close to 30 C on August 23rd 2010. I checked in by 5:00pm and started to work on the computer. I started to sweat a lot. After the 4th call complaining to the clerk, he explained me the problem - it was very cold on August 22nd, thus, the A/C was set to blow...

Thank Apln
Andre M, Gerente geral at Swan Tower Porto Alegre, responded to this review

I would like to thank this TripAdvisor member for evaluation and I'm glad to hear that your stay at our hotel was pleasant. Although we have never received sucha negative report from our previous customers about the air conditioning, in this unit or any of the other, make sure that this observation will be investigated by management. I ask you...

Reviewed 3 February 2009

This hotel has a nice lobby and spacious rooms. And that's about it. Everything else is deceptive. The rooms aren't very clean, the carpet smells, the bathroom is tremendously small, the breakfast is weak and the nearby main street is too noisy in the mornings. Don't stay there.

1Thank ValterNF
gabrielaschwan, general manager at Swan Tower Porto Alegre, responded to this review

I´m very said about the perceptive about this client. I wish I could receive him again, e change this bad impression he had about our hotel. We are changin many things about the structure and services.... Best regards, Gabriela

198 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (160)
View from Room (15)
Room/Suite (53)
Hotel & Grounds (27)
Dining (6)
Bathroom (11)
Family/Play Areas (3)
Business Centre/Function Rooms (1)
Other (44)

Management photos: Courtesy of the property manager

All Management Photos (38)
Hotel & Grounds (9)
Room/Suite (11)
Dining (11)
Bathroom (3)
Other (4)


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Porto Alegre Swan Tower Hotel has two categories of suites, 4 events rooms with their own restaurant, a 24-hour gourmet kitchen, gym and wireless internet. With its privileged location in the capital of Rio Grande do Sul, the hotel offers complete infrastructure to ensure our guests` comfort. ... more   less 

Additional Information about Swan Tower Porto Alegre

Address: Avenida Cristovao Colombo 3192, Porto Alegre, State of Rio Grande do Sul 90560-002, Brazil
Region: Brazil > State of Rio Grande do Sul > Porto Alegre > Higienopolis
Price Range: ₹ 4,082 - ₹ 7,580 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Swan Tower Porto Alegre 3.5*
Number of rooms: 97
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Questions & Answers

Here's what travellers have asked, with answers from Swan Tower Porto Alegre staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best to take a lower floor room, if you don't mind taking the stairs.”
niemand, 13 May 2016 | Read review
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