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JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
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2,052 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Rio de Janeiro
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Showing 1,338: English reviews
Reviewed 3 August 2015 via mobile

Youssef and Sandro were friendly and provided exceptional service, anticipating my every need. I will be sure to come back to this hotel every time I visit Rio for work. Youssef and Sandra made my visit enjoyable and suggested interesting people to visit and places to eat.

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Helpful?
Thank Ruth K
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Ruth K, Thank you for taking your time to write these words about your experience with us. We are really proud of our staff and I will send your compliments to Youssef and Sandro personally. We will be more than happy to host you again soon. Sincerely, Francisco Lasso – Director of Operations

Dallas, Texas
Reviewed 3 August 2015

Booked the 'no-view' at a great rate last minute. The room was quite small, but my fiance and I managed to make it work. The hotel is at a primo spot on the beach, and was walking distance to some great restaurants. What stood out to me most was the excellent service I received from the concierge. Definitely helped when...

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Helpful?
Thank josh259
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Josh259, Thank you for taking your time to write about us. It is good to know that you had a great experience with us. We look forward to you providing us with a future opportunity to host your stay with the service quality that differentiates us. Sincerely, Francisco Lasso – Director of Operations

Chesterton, Indiana
Reviewed 2 August 2015

Checking in to this property, you knew you were in for a treat. The staff immediately gives you a sense of purpose and that purpose is clear - make you happy. The lobby was simply and elegant with a lovely bar and seating area. With an elegant winding staircase, you can see how wonderful this property truly is. The help...

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Helpful?
Thank WorldlyTravelersIN
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Worldly Traveler IN, First of all, thank you for taking your time to send us these amazing words about your experience at JW Marriott Rio de Janeiro. Needless to say how glad we are to hear that we provided you such a great and unforgettable stay. We are proud of our location and structure, but above all we are...

Reviewed 2 August 2015

We really appreciated the service - people were really friendly (go Fernando!), had good recommendations. The beach service is nice, ask for waters at the concierge when walking, and the location is central. Room was very comfortable (love the brigadeiros in the evening), although we didn't like the interior rooms, since it is really hard to tell if it's sunny...

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Helpful?
Thank Lars V
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Lars V, Thank you for taking your time to share these lovely words about your experience with us. It is always amazing to learn that our guests are having happy and unforgettable moments with us and that our professional staff has big part on it. As you noticed, we are currently undergoing a renovation of our public areas to...

Reviewed 2 August 2015 via mobile

Enough great things have been said about this fabulous hotel and deservingly so. However, they are currently going through a renovation and this was mentioned nowhere on their web site.. I was looking forward to spending time on the rooftop pool but it was closed during my stay from July 29-31. I was also placed on the 17th floor and...

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Helpful?
Thank jeff s
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Jeff s, Thank you for taking the time to share your recent experience at the JW Marriott Hotel Rio de Janeiro with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of...

Greece
Reviewed 2 August 2015

I was a heavy user of this hotel between 2009 and 2011. Went back last June/2015 for business and saw just how bad this hotel is getting. Elevators were dirty, rooms are deteriorating and it seems they just don't care about details (closet doors, toilet and shower stains, etc). Had dinner at main lobby twice, and both times I received...

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Helpful?
1Thank Julian V
JW_Marriott_RJ, Director of Operetions at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Julian Vgs, Thank you for taking the time to share your experience in regards to your recent stay at the JW Marriott Hotel Rio de Janeiro. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the faced...

Stamford, Connecticut
Reviewed 1 August 2015 via mobile

The location doesn't get any better!! Make sure you get the sea view room to wake up to gorgeous views of Copacabana. Do try the chocolates they give at turn down. The chef makes them in-house and they are delicious. I believe they are a local Brazilian treat.

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Helpful?
Thank TraveLovers2814
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear TraveLovers2814, Thank you for taking your time to share your experience with us. We are proud of our location, right in the heart of Copacabana beach. You are completely right about the chocolate! This special Brazilian dessert is called Brigadeiro and is made by our Patisserie Chef. It is delicious! We hope to have you in our property soon....

Los Angeles, California
Reviewed 30 July 2015 via mobile

Our family stayed overnight at the JW Marriott Rio de Janeiro; our rooms had a lovely view on the beach, service was friendly and the breakfast had many great tasting dishes, fruit, juices, etc. the bathrooms are small and the shower had a defective piece, otherwise, an enjoyable location.

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Helpful?
Thank BERWOLF
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear BERWOLF, Thank you for taking your time to provide us with these words about your experience at JW Marriott Rio de Janeiro. We are glad to know that you and your family had a great time with us. Your feedback is really important for us so we can continuously improve our service. Needless to say that will be always...

Winster, United Kingdom
Reviewed 29 July 2015

Before arriving at the JW Marriott in Rio we had high hopes. The concierge - thank you Carmen - had emailed us lots of pre information and we felt that we would be in good hands. We were not disappointed. The location of the hotel - overlooking an iconic beach - admittedly does give the hotel a good start but...

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1Thank Sue H
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Sue H, Thank you for your lovely words! It’s customers like you that makes our staff happy to do their jobs. I’m sure our staff will be very happy to hear your thoughts. Our service being recognized is one of the things that make us keep improving for our guests satisfaction. I’ll make sure Carmen, Diego and Tamires hear...

Dracut, Massachusetts
Reviewed 27 July 2015

The service at the hotel was excellent. We were upgraded to Marriott Silver for the stay and received an ocean view room and access to the Executive Club. Felippe made sure we understood what the Silver access provided us and was extremely friendly and professional. The Concierge was excellent in assisting us with tours and with transport back to the...

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1Thank Steve D
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Steve D, First of all, thank you for taking your time to write about your experience at JW Marriott Rio de Janeiro. We are really glad to hear that you enjoyed our room with an amazing view to Copacabana beach and our Executive Club. We also would like thank you for your compliments to Felipe, Wagner, concierge team and...

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Staying in Copacabana

Neighbourhood Profile
Copacabana
The rowdy Copacabana is one of the most traditional and old areas from Rio de Janeiro. This neighbourhood is a blend of Brazilian soul - crowded, rowdy and traditional. This neighbourhood has a bit of everything: bars with music, pubs, street fairs, chaotic streets, and many shops. All these things and more live side-by-side. There are options for all price points and tastes. However, the most powerful draw in Copacabana is still the fantastic view of the coast and the incredible beaches.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 

Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Price Range: ₹ 16,336 - ₹ 26,319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#12 On the Beach Hotel in Rio de Janeiro
#17 Luxury Hotel in Rio de Janeiro
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Rio de Janeiro staff and other travellers.
36 questions
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Questions? Get answers from JW Marriott Hotel Rio de Janeiro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view room - and be patient! We got upgraded for our willingness to wait.”
travelgrrl09, 19 Apr 2017 | Read review
“Ocean view”
cecilfernandes2016, 18 Apr 2017 | Read review
“Get one with a view of Copacabana Beach!”
ohomen171, 16 Apr 2017 | Read review
“The beach views are the best, but the inside rooms have light coming in from the atrium.”
HamFam46, 14 Apr 2017 | Read review
“Ocean view rooms”
junef498, 12 Apr 2017 | Read review
5 of 5