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We stayed twice in july. Being Accor Platinum I received a nice upgrade to a Jr Suite, all new and modern. The Lobby could need a renovation like that but ok.
Very comfortable and friendly staff. Wifi was fast and consistent.
Nothing to complain.
We were here for five nights and overall enjoyed the stay. The room is modern with eggplant purple accents. The bathroom is a bit tight, especially if more than one person using the room. Great to have shower with glass door, rather than plastic shower...More
The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check...More
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Response from MercureBHLourdes, Gerente de relações com clientes at Hotel Mercure Belo Horizonte LourdesResponded 30 August 2018
We appreciate your comments regarding your stay in Mercure BH Lourdes..
We´ll share your impressions with our operational team. Unfortunately the hotel was having a high occupancy on the day which made it more difficult offer late check out.
This feedback is very important to...More
Check in and check out was slow, and there were long queues each time since it was “peak hour”, and there was an issue with my invoice during check out which was very weird as the draft invoice provided the night before was ok.
1 Thank tylp
Response from MercureBHLourdes, Guest Relations Manager at Hotel Mercure Belo Horizonte LourdesResponded 27 August 2018
Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a...More
I think the Mercure Lourdes is the best hotel in BH. The rooms are modern, clean, and well-appointed, the breakfast is complete and has everything you want, it’s located in Savassi and is a short walk or ride away from the best spots to go...More
Response from MercureBHLourdes, Gerente de relações com clientes at Hotel Mercure Belo Horizonte LourdesResponded 22 August 2018
Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We are very pleased to have met your expectations during your stay in our hotel. We hope to see you again soon.
The privileged location of the Mercure Belo Horizonte Lourdes allows access to the main points of interest of the city, such as the Expominas and Minascentro convention centers, Praca da Liberdade and Mercado …MoreCentral. The hotel is also close to the lively Savassi district which has important bars and restaurants in the city. The comfortable and functional rooms are equipped with air conditioning, free WiFi, minibar and cable TV. Among the hotel's main facilities are a restaurant, bar, indoor pool, gym, large event center and spa. Small pets are welcome! Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.