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Spent 3 days in this hotel. Good breakfast, good italian restaurant, good rooms, but very small property as a whole. As I had to work all days, i felt i had not enough space to work or spend some time... there is no business area,...More
Response from Felipe L, Gerente de relações com clientes at The HotelResponded 14 March 2018
Thank you for taking the time to write a review about your recent stay at our hotel. Guest feedback is incredibly important to us and we will take your comments into consideration as we continually work to improve our on-property experience.
In short, the bathroom was disgusting along with the floors and living areas. Everything looked old. We weren't given sufficient towels. We had to request blankets (blankets!) for the beds, otherwise there were only coarse sheets that felt like sandpaper. Lukewarm water in the showers....More
Thank Bethany C
Response from Felipe L, Gerente de relações com clientes at The HotelResponded 15 February 2018
Thank you for your nice comments regarding our hotel, staff and breakfast.
We feel very sad about the bad experience you had, completely unacceptable, but there are some points that we have to disagree.
Our hotel is known for the charm of our...More
The Hotel is located at a great place, right next to the shopping mall and within a 5 minutes walk to the beach and "farol da barra", which is a nice tourist attraction.
The decoration is very modern and the ambient is cozy, the room...More
The hotel has a very good location. It is 5 minutes walking to the Barra beach. There is a mall really near to the hotel. The complementary breakfast is decent. The room is comfy. The only problem is the front desk staff. They seem to...More
The hotel is comfortable,safe, a good breakfast and good TV. The problem is the staff, mainly at front desk who could be more polite .the idea it conveys is that they are not happy with their job. It shows easily. I have make an exception...More