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DoubleTree by Hilton - Washington DC - Crystal City

Booking.comUS$ 267*
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04/06/2017 05/06/2017
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DoubleTree by Hilton - Washington DC - Crystal City
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2,721 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,631: English reviews
Columbus, United States
Reviewed 13 June 2016

Shuttle to the Pentagon City Mall, Big Bus stop, or the Metro. Best way to see all DC has to offer. Service was great. Clean room. Close to the airport. The price was low for DC. North tower has a great view of downtown DC.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Fred B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for leaving a review. I agree that a bus tour is the best way to see Washington DC. We are fortunate to be close to the pick up point for a couple of different ones. The housekeeping staff will be so happy to read that you found your room clean as they work hard to make this impression...

Reviewed 13 June 2016

This is a great Doubletree. Check in was quick and swiftly thanks to Betty! <3 We received free breakfast as a Gold member and it was very good since we were on the run early morning! We got a room with a view which was fantastic! The staff are very warm and friendly which is expected and thank you Yi...

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Helpful?
Thank Wilmer C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for taking the time to write a review. It is nice to read about your positive stay experience. I appreciate you mentioning some employees by name so we can recognize their efforts. Betty is fantastic and I know she works hard to offer each of our guests that she works with a smooth check in experience. Yi will...

indianapolis
Reviewed 13 June 2016

The staff is friendly, clean room, good service, but the AC should work better in our room. We were just there recently and the weather there was very hot! Our AC was not able to keep us cool. Other than the AC not cold enough, we enjoyed the stay. We would stay at this hotel again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tropicalredrose S
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. I appreciate your comment on the friendly staff and clean room. I am sorry that the room temperature was not as cool as you would have liked, but glad you still have an enjoyable stay experience. Thank you again for your review and for staying with us. We hope to welcome you back soon....

Aurora, Colorado
Reviewed 12 June 2016

I arrived at 5 pm, and having registered online I figured the room selected for me was ready. It wasn't. ?? ...OK... So they gave me a choice: wait for the room to be ready or accept an upgrade, but to a room without a view. I did the latter. I should have waited. This "upgrade" business is a bit...

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Helpful?
Thank Thinker_to_go
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. I am sorry that the room was not available on time. Yes, our suites are located in the South Tower while our view rooms are located in the North Tower meaning that our suites do not offer the views that our view rooms can. In looking at your reservation, it appears your original room...

Pittsburgh, Pennsylvania
Reviewed 12 June 2016

A change to reservation that wasn't recognized by their system left me waiting over an hour and scanning through my email to confirm myself before a room was available. Desk Staff was not helpful will not recommend

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank colleenf133
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Dear colleenf133, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with our staff and will reach out to you shortly to further assist. Thank you for alerting us to this issue, and we hope you’ll give...

Yorktown, Virginia
Reviewed 11 June 2016 via mobile

Called hotel to make reservations for a number of family members, only to find out that I had to do it in pairs of rooms because of their reservation system -- and then rooms were scattered. Having said that, however, rooms were comfortable and well maintained -- and the restaurant has an absolutely terrific view!!

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Helpful?
Thank Rsnic
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. The reservations system is set to not allow large chunks of rooms be blocked off within one reservation, but you should have been able to reserve up to 9 at one time. We try to keep rooms within one reservation close to one another, but that is not always possible; especially if the room...

hartford
Reviewed 10 June 2016

This is good hotel, perfectly located near to DC airport and facing pentagon. Stayed with family for DC visit. Just 5 minutes drive from DC airport, also have several shopping places and malls nearby and good place to stay with family.

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Helpful?
Thank vijayb1
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am so glad to read that you enjoyed your stay with us. We have many families that use our hotel as a "home base" for their visit to tour DC. We are fortunate to be in a location that allows us to offer the DC experience as a much lower cost than most hotels...

Houston
Reviewed 10 June 2016

I have been a Hilton Honors Gold customer for a number of years. We checked in tonight at the Double Tree in Crystal City and were told that since the reservation was made through a third party the normal Gold benefits ( free breakfast for instance) no longer apply. Why would Hilton strip customers of their status regardless of how...

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Helpful?
Thank donpadia
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. I am sorry that the rules of the HHonors amenity and points upset you. Please know, this is above the hotel level as these decisions are made by Hilton Worldwide and the HHonors department. The thinking is that Hilton Honors is a loyalty program and people that are loyal to Hilton book on the...

Charlotte, North Carolina
Reviewed 10 June 2016

Front desk understaffed during my stay, but the room was very comfortable and clean. Nothing super upscale fancy, but very nice, nevertheless. I have stayed at this hotel n the past for a convention, and always find it enjoyable. They just need to adjust front desk staffing when they know they have bus loads of kids coming in

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Barb C
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry that the front desk appeared understaffed. We try to staff appropriately for the demand. I am glad your room was comfortable and I know the housekeeping staff will be appreciate you noting it was clean. Thank you again for leaving a review and for returning to stay with us. We hope to...

Houston, Texas
Reviewed 9 June 2016

The staff is amazing! The front desk agent, Sheila, is sooooo nice! The room was clean, the balcony was oversized and had a wonderful view of DC, including the monument. Near the Metro and Pentagon City.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank miki1908
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. It is rewarding to read that staff had such as positive impression on you. Sheila is wonderful and I know she will be thrilled to read your comment. I am glad you enjoyed your suite. The balcony suites are quite popular due to the nice view and walk out balcony. Thank you again for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Region: United States > Virginia > Arlington
Price Range: ₹ 8,878 - ₹ 25,920 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travellers.
34 questions
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Columbus, Ohio
10 months ago
Jacksonville, Florida
21 days ago
Easton, Maryland
3 months ago

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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from traffic”
S8961KDsharons, 17 May 2017 | Read review
“Chose a room that is NOT interconnecting.”
Oregonian_Adrift, 17 May 2017 | Read review
“High floor”
aadiit, 16 May 2017 | Read review
“We had room 1422/ Top of the hotel facing a construction site but excellent sunset view.”
157geraldp, 10 May 2017 | Read review
“Strict policy on NO IN Room Parties, makes for quiet evenings, but if you want to party, do it somewhere else”
Stuart256, 8 May 2017 | Read review
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