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Crystal Gateway Marriott

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Crystal Gateway Marriott
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1,366 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal Gateway Marriott
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Showing 1,321: English reviews
Painesville, Ohio
Reviewed 22 March 2015

Nice hotel: bell boys, concierge, metro quick access through underground connection via Crystal City Shops, bus stops right out front, walkable distance to the Pentagon and Ronald Reagan International Airport (wouldn't suggest dragging your luggage). They have an indoor/outdoor pool with hot tub. Workout center on floor 2 (Floors are Lobby level: restaurant, concierge, etc. 1 st floor: restaurant, conference...

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Helpful?
1Thank ShadowtheKitty
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear ShadowtheKitty, Thank you for choosing the Crystal Gateway Marriott for your recent stay, especially for taking the time to post your review. We’re glad you enjoyed the amenities at the hotel and we appreciate your feedback. Please think of us the next time you are in the area. We would love to welcome you back.

Celeste
Reviewed 21 March 2015

Hotel is still nice, but saw a few things that need to be changed or updated. Price of rooms should afford management funds to make sure repairs are made in a timely manner. The hot apple cider was delicious as usual.

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Helpful?
Thank pjlanier1946
Faraz A, Manager at Crystal Gateway Marriott, responded to this review

Dear pjlanier1946: Thank you for sharing your feedback regarding your stay at our hotel, The Crystal Gateway Marriott. I'm happy you thought our hotel was nice and you enjoyed our "hot apple cider". Also, l welcome any additional feedback regarding your observations for updates and changes you see fit at our hotel as I would love to share this information...

Reviewed 19 March 2015

I have had the luck to be able to stay at this great property several times over the years. My recent stay was exceptional for a couple of reasons. 1. I was given a generous suite upgrade - the room was exceptionally comfortable and, as always, clean. There were ample hookups for all my tech and the wi fi is...

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Helpful?
Thank Jason W
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Jason W, Thank you for submitting a review of your recent stay at Crystal Gateway Marriott. I am sorry to hear that your room service order never arrived, but am happy to know that we were able to overome that. Our staff does a great job of overcoming mistakes and i am happy to see they recovered from it...

Hattiesburg, Mississippi
Reviewed 15 March 2015

I truly feel that on a day when you are tired and your plane was delayed it was really very nice to have a hotel clerk at the Crystal Gateway Marriott by the name of Toijah Bowles who is a Guest Service representative to check you in at the hotel. She was very nice and cordial. She was very helpful...

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Helpful?
Thank Richrd B
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Richrd B, Thank you for completing a survey on our behalf based on your most recent stay with us. I am so happy to hear that Toijah was able to accomodate you during check in and will be sure to pass along your comments to her. We hope to see you back in the near future!

El Paso, Texas
Reviewed 15 March 2015 via mobile

I still love coming and having the rice bean soap to wash my hands with. The rooms are great, the service is great, and they treat elite members well. We will return. The mez has an amazing breakfast. I was full all day, what a great perk for gold and platinum members

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Thank Hsphoser36
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Hsphoser36, Thank you for submitting a great review highlighting the hotel and the service you recieved. We appreciate your loyalty to Marriott and for being an elite member. Our Mez breakfast buffet is one of the best in the area and we recieve similar comments from guests on a daily basis in those regards. Thanks again and see you...

Chattanooga, Tennessee
Reviewed 15 March 2015

My husband had a conference in this hotel, or we might have chosen to stay at someplace within walking distance of the National Mall. I'm so glad we stayed here! The staff - ALL that we encountered, from the porters to Maya at the pool - were amazingly helpful and considerate. I don't think we've ever stayed at another hotel...

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Thank Sam B
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Sam B, Thank you for your gloing review of our property and staff from your most recent stay. We strive for excellence in every aspect of a guest stay and i am happy to see that we succeeded in providing you one of the best expereinces ever. We hope to see you return in the near future!

Reviewed 13 March 2015

Location is key and this hotel provides great services because of its location. The concierge provided us with a custom tour of DC because our elderly parents could not handle the metro and cab fares were taking a toll on us. Great rooms, Fantastic buffet, beautiful hotel. The only complaint was the elevator service could not handle the volume that...

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Thank Gerfman32
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Gerfman32, Thank you for completing a survey regarding your most recent stay with us. I am happy to hear that you had a great stay and wanted to share that we are in the middle of a complete overhaul of our elevators and should have every single one upgraded to the newest technology available on the market in the...

Vail
Reviewed 10 March 2015

We stayed at this hotel for a conference, which was also in the hotel. The front desk staff was helpful and told us about a buffet deal for breakfast. All the hotel staff we met were friendly and helpful, and very polite. The room was a great size, even with the rollaway bed for our daughter. The bathroom was clean...

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1Thank alegriafury
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear alegriafury, Thank you for submitting a glowing review of your stay at the Crystal Gateway Marriott. We strive for excellence in every guest interaction and are happy to hear that your stay was fabulous. Thank you for your business and we hope to see you return during your next trip to Nation's Capital!

Arlington, Virginia
Reviewed 10 March 2015

Did not stay at this hotel. Attended a Military affair in one of the ballrooms. The decor was very inviting with bold red, and gold carpeting as we entered the Lobby. The staff were congenial; and the wait staff were prompt and personable. The Valet Parking charge was $45.00. Needless to say, we parked our own vehicle. We did have...

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Thank Lynne L
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Lynne L, Thank you for completing a review of our property and for highlighting exceptional service you expereinced. I will be happy to share your comments with my staff! Thank you for your business and we hope to see you rerturn soon!

Indianapolis, Indiana
Reviewed 9 March 2015

Our flight was cancelled March 1 and we needed to find a place to stay. We were very defeated after dealing with US Airways personnel for hours, and this hotel had a great rate so we thought we'd give it a shot. The staff was excellent, and service was superb -- from the shuttle drivers to the front desk to...

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Helpful?
Thank mmorgan2015
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

mmorgan2015, I can imagine the stress due to the cancelled flight, so I’m very happy that our team made your brief stay with us comfortable. I hope you will choose us when another opportunity arises. Thank you for your business and for your post.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Region: United States > Virginia > Arlington
Price Range: ₹ 9,713 - ₹ 34,094 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Romantic Hotel in Arlington
#4 Luxury Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Gateway Marriott staff and other travellers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior suites can be oddly shaped and dark, so make sure you really want it; plus, no tub.”
 of 5 bubbles WestSideKid, 6 Mar 2017 | Read review
“Get rooms in the elevators away from the bar, the rooms with the elevators behind the bar are under renovation.”
 of 5 bubbles beakr, 6 Mar 2017 | Read review
“ask for potomac view, very nice. The higher up the better. We were on the 15th floor.”
 of 5 bubbles lindyb09, 21 Feb 2017 | Read review
“The Arlington Tower and the first 5 floors of the Capital Tower have been renovated.”
 of 5 bubbles Jacksonnative, 18 Feb 2017 | Read review
“Capital Tower has the best views. Arlington Tower is more accessible for conferences.”
 of 5 bubbles kittyk8ty, 13 Feb 2017 | Read review
5 of 5