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I'm not sure if it was a cultural thing, but the ladies who checked us into the hotel were very rude. My family members and I checked into 3 different rooms and we each felt like the reservation clerks frowned upon the fact that we...More
Check in was a total mess. Was there for a conference and they didn't have rooms ready at check in time of 3:00. I got my room at 4:30, many in my group did not get a room until after 7pm. Front desk staff was...More
Hotel was clean, comfortable, and quiet. Considering the location, price was not bad. Staff was friendly and helpful. Access to metro was easy thanks to the bus hotel provided. Restaurant was on the pricey side.
This hotel could be nice, but a few things really hurt it.
First, the place isn't clean. Honestly, I should be able to stop the review there. But for the sake of specificity - The hallways are dirty. The walls need painting. There elevators were...More
1 Thank mholder37
Response from Ralph P, General Manager at Hilton Alexandria Mark CenterResponded 8 August 2016
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us...More
This hotel was locating in a central location, very close to everything. The only problem was parking fee was very high. Besides that, I would stay at this location again. Digital keys was a plus, which made it much easier to open the door to...More
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Response from Elizabeth K | Reviewed this property |
If your question is whether or not there are parking alternatives to the hotel lot, it is likely no. The vicinity of the hotel is mostly office parks and some restaurants. I think if you parked there you might get towed.