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Courtyard Alexandria Old Town/Southwest

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Courtyard Alexandria Old Town\/Southwest
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82 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Reviewed 5 days ago NEWvia mobile

Due to my house completely flooding from a frozen pipe, I needed to cancel my trip. Despite calling one week in advance, the hotel refused to cancel or refund any part of the $1200.+ I paid for three nights. Left voice message with manager and never called me back. Tried repeatedly again to get through by telephone only to be...

AlexandriaCY, General Manager at Courtyard Alexandria Old Town/Southwest, responded to this review

Dear Mariposaazul51, Please contact me at cy.wasal.gm@marriott.com and I will happy to look into your inquiry. Sincerely, L. Carter

Miami Lakes, Florida
Reviewed 5 days ago NEW

The hotel was nice overall, and the rooms were clean and comfortable. My only complaint is that they set the in-room air conditioner controls to "winter mode" and so never cool. I'm the type of person that needs to have the AC running even if it is cold outside in order to sleep well. It isn't just for the background...

Reviewed 6 days ago NEWvia mobile

I had a excellebt stay at the hotel. The rooms and lobby were clean. Erika Walker at the front desk was extremely helpful and assuring. If you are going to Alexandria and staying in old town check it out.

Reviewed 4 weeks ago via mobile

I mostly stay at Marriott hotels. The manager who checked us in was informative and friendly, but what struck me (& prompted me to write this review) is the customer service! I ordered a soy latte in the morning and when my oatmeal arrived they'd included soymilk with it instead of the usual cows milk. THAT is someone paying attention!...

Reviewed 4 weeks ago

probably one of the cheaper places to stay in Alexandria. There was a convention when I was there for business, so it was one of the only places I could find. I didn't expect much and didn't get much. Was clean enough and the people were friendly enough. It was more just a cheap hotel experience, in general.

Management response:

Dear Traveler, Thank you for your review of our hotel, and thank you for allowing us to have you as our guest. I am sorry to hear that you did not have a better experience while staying with us. We strive to give every guest a memorable experience, and we will continue to work towards that goal. I hope we...

Augusta, Georgia
Reviewed 16 December 2016

The hotel staff made the difference. Arrived rather late in the evening and the staff member was quick and efficient in directing us to the room, which after a long drive was most appreciated. The next morning after a good nights restful sleep on a surprisingly comfortable bed I ventured back downstairs to get a look at my surroundings and...

Kansas City, Missouri
Reviewed 13 December 2016 via mobile

$11 for a glass of cheap wine? Room cold. I found the same in a different Marriott last week. Otherwise good value. I would stay here again, and avoid the overpriced low quality wine. Food is so-so but edible.

Reviewed 1 December 2016

Without a doubt, the best service I have ever had at a hotel! Jonathan was full of great recommendations and Mindy provided great service. I have visited over 30 different Marriott Hotel's in the last 3 years. This is the best Bistro service I have ever seen. It made the stay totally worthwhile!

Boston, Massachusetts
Reviewed 21 November 2016

We enjoyed our stay here... no problems. Nice welcome and Marriott Platinum recognition from Mohammad at the front desk. Room was clean, fine bedding. Physical plant in good shape, some signs of wear. Lobby is very nice, huge. Internet free and very fast. Early morning coffee setup would be a welcome touch (Platinums offered a cup as their welcome amenity...

North Arlington, New Jersey
Reviewed 16 November 2016

An incredibly clean, convenient hotel at an affordable cost. This Courtyard is staffed by a great crew and had us checked in immediately at 2:00 pm. The room was spacious and clean, and quiet even being so close to the highway. The walk to the Metro was very easy and much cheaper than staying in DC Proper. I will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Alexandria Old Town/Southwest

Address: 2700 Eisenhower Ave, Alexandria, VA 22314-4553
Region: United States > Virginia > Alexandria
Price Range: ₹ 7,643 - ₹ 18,836 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Old Town/Southwest 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Courtyard By Marriott Alexandria Hotel Alexandria
Courtyard Alexandria
Alexandria Marriott
Alexandria Courtyard
Hotel Style:
#22 Family Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Alexandria Old Town/Southwest staff and other travellers.
5 questions
Detroit, Michigan
New York City, New York
over a year ago

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See which rooms travellers prefer

“Ask for a higher floor”
 of 5 bubbles KelnarUrsa, 18 Jan 2017 | Read review
“Book this hotel and ask for Jonathan!”
 of 5 bubbles greggL2840AV, 30 Nov 2016 | Read review
“For the sake of a better view, request a room facing Eisenhower.”
 of 5 bubbles kangarooo889, 16 Nov 2016 | Read review
“Rooms are sound-proofed well.”
 of 5 bubbles dorisses, 12 Nov 2016 | Read review
“Do not get a room near the ice machine(at least on the second floor) it was very loud.”
 of 5 bubbles MLJ_03936, 1 Nov 2016 | Read review
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