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Let me start by listing the positives of this place as (1) location and (2) pets accepted.
That said, this was by far the most terrible experience we ever had in any hotel in our lives, including motels in unsavory places in Southeast Asia and...More
1 Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 27 April 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I give this location 5 Stars. I stayed for 7 months and all the staff bent over backwards to help. Can’t beat the location. Except for the building structure which allows for you to hear everything from the person(s) staying in the unit above you,...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 8 February 2018
Bailey, thank you for the great review! We love knowing how pleased you were with our convenient location and that you received an excellent service from our staff. Thanks for choosing the Extended Stay America and we hope you will make the same choice when...More
This had to be one of the worse places. We were booked at 2 different locations both were disgusting. First, every room is smoking. Second, nothing is clean. Upon arrival we checked the room out only to find cigarette burns in the bedding along with...More
1 Thank BellaNLLC
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 7 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
we always have issues with the Wi-Fi at this hotel. I think It may be while many people are on at the same time and they don't have a good selection of tv channels. Not like the other major hotels but at least we had...More
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 5 April 2018
Urban, thank you for your review of Extended Stay America. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. However, we apologize that you were not completely satisfied with our beds. Our front desk is always available...More
I stayed there one night. This is my second visit. The hotel is very clean. The staff is excellent. It's not plush, but it's a decent place to crash for the night. If you're looking for a five-star hotel, look elsewhere. If you want some...More
Thank Steven B
Response from 00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded 29 March 2018
Steven, welcome back to our hotel. We are glad to read you are always benefited with the service offered by our staff along with the great value we offer. Your compliments have been shared with the entire team for a job well-done. It was a...More