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Crowne Plaza Austin

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#31 of 200 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,111 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Austin
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Showing 1,104: English reviews
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2015

Comfortable hotel to stay in. Workout room clean and adequate although it needs a larger TV. Lounge downstairs is nice. Bartender Tori is awesome! Does a very nice job and is very pleasant. She handles a lot of customers and nobody has to wait to be served.

Helpful?
1 Thank F18Sven
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your loyalty, I am pleased to hear that you had excellent service from Tori. She is indeed awesome and we are much better for having her as a part of our terrific staff. I will share your praise with Tori and our entire staff. We look forward to your return. Randy Brunnemann... More 

2 reviews
Reviewed 3 February 2015

I was part of the organizing committee for a small conference here. The meeting rooms were terrific, the food was very good and the staff was amazing! Sleeping rooms were fine. It took a while to figure out the heat, but room was nice and toasty once I did. Plenty of hot water and a comfy bed. Staff truly cares... More 

Helpful?
Thank Karri M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your comments! I am glad that you had an enjoyable stay. I am happy to hear you found our property valuable and will return. We appreciate your recommendation. We will make every effort to see that our Wi-Fi performance is improved before your next visit. Randy Brunnemann General Manager More 

Level Contributor
3 reviews
Reviewed 1 February 2015

My stay at the Crown Plaza was awesome. The service was excellent. The people at the hotel are really top notch. I stayed at the hotel for a couple of days. I certainly recommend the hotel and will stay here again.

Helpful?
Thank Albert M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your comments. We look forward to serving you again soon! Randy Brunnemann General Manager More 

College Station, Texas
1 review
Reviewed 31 January 2015

I recently stayed at this hotel for an extended period of time and would like to give a big thanks to all of the staff that made my visit so enjoyable. My special thanks goes out to Ryan Morton who is a Front Desk Manager. Ryan is the most kind, courteous, and professional person I have ever met. He always... More 

Helpful?
Thank weaver2015
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for reviewing our hotel. I know Ryan will be pleased to read what you wrote. I can assure you we are all anxiously awaiting your return to our hotel. Thank you again and thank you for choosing the Crowne Plaza Austin. Randy Brunnemann General Manager More 

Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2015 via mobile

The best part of the Crowne Plaza is the 7th floor (club members). The hosts for the breakfast (Wanda) and Happy Hour (Alison) are the best! The entire staff are top notch which more than compensates for one elevator being updated. I'll be back

Helpful?
Thank Savvyric
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for reviewing our hotel. You're absolutely right about Wanda and Alison. They provide a unique and satisfying type of guest service in our Executive Lounge. I'm sure they will be very happy you noticed their efforts,. Please continue choosing the Crowne Plaza whenever you are in Austin. Randy Brunnemann General Manager More 

2 reviews
Reviewed 29 January 2015

I travel around the state hosting educational seminars for a living and have worked with a lot of hotels and can say this hotel consistently has incredible customer service. Their staff is prompt, polite and helpful. It is an older property, but they certainly make up for it with their amazing service. Thank you for making my conference run smoothly... More 

Helpful?
Thank Tessa M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for you kind words. I am very pleased we were able to meet your expectations and help make your stay both successful and enjoyable. We hope you will continue to choose the Crowne Plaza Austin when you're in our city. Thanks again. Randy Brunnemann General Manager More 

1 review
Reviewed 28 January 2015

We recently stayed at your hotel, and we loved it! From the time at check in, when your ever-helpful front desk person Jonathan who gave us directions several times, to the nice lady's who cleaned our rooms, we really enjoyed our time in Austin! We will definitely be back to stay in the future . Thank you!

Helpful?
Thank Niko112
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to review our hotel. I am pleased you enjoyed your stay with us and we all look forward to your return, Thank you again. Randy Brunnemann General Manager More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2015

Great customer service at front desk. Paul, the shuttle drive awesome. Professional and on time. I really appreciate you guys at crown plaza Austin. I willreturn in the summer of 2015. The breakfast in the morning is good and fresh.

Helpful?
1 Thank Keith B
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to review our hotel. I know Paul will be happy to read what you wrote, as will all the rest of our staff. We hope you will continue to choose the Crowne Plaza whenever you are in Austin. Thank you again. Randy Brunnemann General Manager More 

Austin, Texas
2 reviews
Reviewed 27 January 2015

The Crowne Plaza Austin was the site of our 2015 Management Summit for 250 of our managers. The staff (Jana Ibarra, Sales Manager; Melissa Le, Meetings Director; and Jose Macedo, Banquests Manager) were all wonderful to work with. Their level of customer service is unmatched. This four day event consisted of keynote sessions and multiple concurrent breakout sessions. We also... More 

Helpful?
Thank Louis L
Spicewood, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2015

I had a stay at this hotel from friendly staff to comfortable bed. Tim at the front desk was friendly and helpful in taking care of getting me checked in. Tori in the bar was courteous, attentive and cheerfully served me.

Helpful?
1 Thank Nebraska1950
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'll be sure to forward your comments on to Tori. I hope we will be able to serve you again. Thanks again. We hope to see you again soon! Randy Brunnemann General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Region: United States > Texas > Austin
Price Range: ₹ 7,705 - ₹ 12,478 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, IHG, Hotels.com, Travelocity, Priceline and Odigeo so you can book your Crowne Plaza Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#13 Best Value Hotel in Austin
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
7 questions
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Orlando, Florida

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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed here but once so I don't have a clue.”
 of 5 bubbles Arnold_Ziffel, 12 Nov 2016 | Read review
“executive floor”
 of 5 bubbles lcicilese, 7 Nov 2016 | Read review
“Away from the highway, if possible.”
 of 5 bubbles sannettie, 1 Nov 2016 | Read review
“Executive rooms (7th Floor) was great!!”
 of 5 bubbles peregrinomarco, 24 Oct 2016 | Read review
“West and North facing rooms overlook the pool which can get loud. 7th floor is the ticket if you qualify or want to spend the money.”
 of 5 bubbles 1_JohnPaul_1, 21 Oct 2016 | Read review
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