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Crowne Plaza Austin

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#30 of 197 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,120 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Austin
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Showing 1,113: English reviews
Reviewed 10 April 2015 via mobile

I stayed here on business and my stay was a bit chaotic!! However the breakfast was wonderful..I loved the omelet that was made right in front of me and the fruit was very fresh.however my rooming experience wasn't so good 1 side of the closet door was missing and the one there was off track....the little trifold triangle flyer they...

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Helpful?
Thank YOLANDA H
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to express your thoughts and concerns. We value you as an honored guest and we are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. . We hope you give us a chance in the future to serve you better....

Cardiff, Wales
Reviewed 10 April 2015 via mobile

We arrived after a stressful 4-hour drive with lots of luggage to a complete lack of concierge help & had to push a heavy luggage trolley up to our room ourselves. Considering the website boasts a concierge/bell-boy service this was far from a great start. Our room - not made for 2. Probably 3 inches one side of the bed...

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1Thank Sarah_Watts-Peters
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had and any inconvenience you may have encountered that did not live up to your expectations. Your review will be used to make needed changes. We hope you will give us another opportunity to serve you again....

Reviewed 9 April 2015

Especially nice to be greeted by name. Tim...the hotel concierge greeted my wife by name (she stays here regularly on business) and has commented on the great service and she receives each time she returns. Our rooms are always well maintained and we enjoy the bar after work where we able to relax and unwind in an unhurried atmosphere. We...

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Helpful?
Thank Bill s
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Bill and Anne, Thank you so much for your review and kind words towards Tim. He is an excellent young man. We all hope you will consider choosing our hotel whenever you are in Austin. Thanks again. Randy Brunnemann General Manager

Reviewed 9 April 2015 via mobile

We stayed here for our wedding weekend. The staff was so amazing. Our room ( we stayed in a suite) was so comfortable. We slept so well all weekend. We will definitely stay at a Crowne Plaza wherever we travel.

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Thank Cgall86
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so very much for your review. I'm very pleased you will continue choosing Crowne Plazas when you travel. We look forward to serving you at our hotel again, very soon! Randy Brunnemann General Manager

Chapel Hill, North Carolina
Reviewed 8 April 2015

The staff here is extremely kind and helpful - Tim was fantastic! The conference rooms were great and the staff was accommodating. The rooms were very, very clean and the beds were comfy. Thanks Crowne Plaza!

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Thank T P
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to write your review following your recent stay. We appreciate all feedback from our guests. It helps us gauge what we are doing right and what we need to improve on. Thank you for staying with us and we hope to serve again, soon! Randy Brunnemann General Manager

Austin, Texas
Reviewed 8 April 2015

Douglas Brite Jr. Security/Engineer went above and beyond at 2 am to help me find coffee, sugar and creamer. Never said not my job or let me get someone to help you. Without hesitation went on a scavenger hunt and returned about 5 minutes later with what I needed. On the night before my cars tail light was busted and...

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2Thank linda b
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciated the efforts of Douglas. Please accept our apologies that on this occasion we...

Durham, North Carolina
Reviewed 7 April 2015

We stayed at this hotel for a conference. Everyone was very nice and accommodating. The conference ATV equipment was great. Tim, the hotel concierge, was so helpful in providing transportation, great recommendations, and anything else we needed!

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Thank Megan Q
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for your kind words. I'm glad Tim was able to help make your stay a successful one. I will share your review with him. Thank you for choosing the Crowne Plaza Austin. We hope you will return very soon! Randy Brunnemann General Manager

Dallas, Texas
Reviewed 5 April 2015

Checked in last Thursday afternoon after being on the road for two prior days.....looked to a nice quiet, uneventful overnight, after a good meal. Was told at check-in that I was being put on 6th floor which was more for 'executives' (I, a single businessman), and would be quieter. Got situated and a few hours later was awakened by small...

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Thank Joe M
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. We are so sorry to see you did not enjoy your overall experience with us and were not satisfied with the service that you received. We have sent you a private message regarding your review.. Thank you. Randy Brunnemann General Manager

Chapel Hill, North Carolina
Reviewed 4 April 2015

Great support staff, with amazing extra efforts by Tim getting us around and oriented. He made our stay extraordinary every day in multiple ways. And the breakfast buffet and dinner options were fantastic and much better than they looked by the advertising, including great salad options. Thanks again for everyone's conscientiousness.

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Thank MSW666
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for your review and your kind words. Our team works very hard at providing the very best service and judging by your comments it appears we met your expectations. We hope you will continue choosing our hotel Thank you again. Randy Brunnemann General Manager

Austin, Texas
Reviewed 3 April 2015

I am new to Austin and was not sure about what hotel to stay in. I decided on this one because of the on-line rates. Upon check-in, the front desk clerk was very nice and provided me with a free drink card, and because I am a IHG member, a card for the 7th floor for morning continental breakfast and...

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1Thank mbaehl
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for sharing your comments. We appreciate your choosing the Crowne Plaza Austin. I am pleased to hear that you had an excellent stay. I will share your praise with Wanda, JD, and our entire staff. We hope to serve you again, soon!! . Randy Brunnemann General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Region: United States > Texas > Austin
Price Range: ₹ 8,374 - ₹ 14,638 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Expedia and Hotels.com so you can book your Crowne Plaza Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
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over a year ago
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms on the side of the highways can be a little noisy if you don't have the a/c fan on.”
 of 5 bubbles 651wesleyy, 11 Jan 2017 | Read review
“I have stayed here but once so I don't have a clue.”
 of 5 bubbles Arnold_Ziffel, 12 Nov 2016 | Read review
“executive floor”
 of 5 bubbles lcicilese, 7 Nov 2016 | Read review
“Away from the highway, if possible.”
 of 5 bubbles sannettie, 1 Nov 2016 | Read review
“Executive rooms (7th Floor) was great!!”
 of 5 bubbles peregrinomarco, 24 Oct 2016 | Read review
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