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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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307 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Weatherford, United States
Reviewed 6 days ago NEW

Stay was excellent, service was excellent and everything was clean. Staff was eager to help. The digital key service was my first time for using and that worked great. The windows to the lobby were pretty to look out and see the dining area. Parking lot was well lit and easy location.

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Helpful?
Thank 325rogerf
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear 325rogerf, Thank you for leaving us such a wonderful review. I am thrilled to hear you loved our digital key service and found our incredible staff eager to assist you. We look forward to welcoming you back to our hotel in the not too distant future for another great stay!

Montgomery, United States
Reviewed 1 week ago

Hopefully this was a situation of good people having a bad day. Billing was wrong, restaurant was not good and staff were less than attentive. Willing to give this property another shot, hope I don't regret it.

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Helpful?
Thank Nancy G
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Nancy, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were not satisfied with your stay. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it...

Missouri City, Texas
Reviewed 1 week ago

The staff was very friendly and accommodating (and went out of their way to help a family member find a lost wedding ring). The rooms were comfortable and clean. The location was great for what we were in town for. I would definitely stay at this hotel again.

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Helpful?
Thank edie1571
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you for such a wonderful review, edie1571! I am thrilled to hear our staff took such great care of you and your family. It was our pleasure to have you all stay with us and we look forward to welcoming you back to our hotel in the not too distant future!

Minneapolis, Minnesota
Reviewed 2 weeks ago

We stayed during Thanksgiving holidays when this business hotel was only 20% full. Other than the breakfast buffet being (understandably) replaced by a la carte menu orders only, there was no compromise in service. In fact, every employee was friendly and went out of their way to satisfy our every need. Front desk, housekeeping, maintenance, bartender and barrista as well...

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Helpful?
Thank ElleAhr
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear ElleAhr, Thank you so much for taking the time to write such an amazing review! We pride ourselves on going above and beyond to ensure each guest has a truly unique and wonderful experience staying with us and I am ecstatic to hear that you had a "VERY pleasant stay." Thank you also for being so understanding in regards...

Charleston, United States
Reviewed 2 weeks ago

Great service upon check-in. All staff encounters delightful. The room you'd expect at a Doubletree. PLUS there's a bar and a restaurant on site. Add to that, free cookies and if you're an HHilton Honors - bottled water... Hello? No complaints. But rent a car. NOTHING is within walking distance.

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Helpful?
Thank joyv140
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Joyv140, Thank you so much for the outstanding review! Our goal is to exceed your expectations and I am absolutely thrilled to hear that you received great service and found our staff delightful! We hope to see you soon and when you do return, please also feel free to utilize our complimentary shuttle service. We will be more than...

Reviewed 3 weeks ago

The quality of the bed, ending and pillows was very comfortable. The rooms overlooking the enclosed atrium were a disappointment. The view out the 4th floor window was into the trusses and there was never enough natural light. Als, the location in the city is difficult to get too -- definitely not easy on, easy off.

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Helpful?
Thank jmcdermon
Philesa E, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

jmcdermon, Thank you for taking a moment to send your feedback so we may better serve you. We would be more than happy to find a more suitable room upon request for your next stay with us. Our location may be a tad tricky if you are new to Austin. Please, do not hesitate to take advantage of our complementary...

Reviewed 3 weeks ago via mobile

I am part of an organization that reserved a block of rooms for a meeting last weekend. Our members called and many were told there was no block then that the rooms were full. As a result only 3 out of 30 successfully obtained the block rate. When I called to see if they would honor the rate for those...

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Helpful?
Thank cathybM8029TI
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Cathy, Thank you for your review and providing us with honest feedback from your stay. First and foremost, I am very sorry to hear you were unhappy with your experience here at DoubleTree. We take all complaints very seriously and immediately address them with the appropriate departments. Our maintenance team takes proactive measures daily to try to keep outside...

Reviewed 4 weeks ago via mobile

I was "upgraded" to a suite when I checked in. The room was amazing, very large and nice. But almost immediately I noticed the noise. I could hear conversations in the hall and next door. By hear, I mean I could hear every word. Thankfully it stopped by 10:00 pm. I mentioned it when I checked out and the clerk...

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Helpful?
Thank Glenn K
Cristina R, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Glenn K, Thank you so much for choosing DoubleTree by Hilton. We are so sorry to hear, you had a poor stay. Please contact us directly, we would like the opportunity to Make It Right for you. Phone #512-343-0888. Safe Travels!

Horseshoe Bay, Texas
Reviewed 4 weeks ago via mobile

Not on the beaten path for a cool version of Doubletree hotel. Really comfy bed. The bar was very cool with lots of TVs and seating. All staff were very nice. Will stay here again. And don't forget about the warm cookies!

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Helpful?
Thank LParnell
Cristina R, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

LParnell, Such a splendid review! We are so happy that you thoroughly enjoyed your stay with us. Thank you for choosing our location for your visit to Austin. Safe Travels!

London, United Kingdom
Reviewed 4 weeks ago

Having visited Austin few times over the last ,choose this hotel as this was closest to new office. Staff we really friendly and the cookie was a nice little touch after a long day travelling. Décor a little bit dated but clean, Room was clean, large Bed though the pillows were more like cushions you would have on a sofa...

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Helpful?
Thank U6693LGpauls
Cristina R, General Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

U6693LGpauls, What a truly great review! We are so glad you chose our location for your stay. The mini bar option is great feedback and we will pass it over to the appropriate department for consideration. We are however sorry to hear that your lamp went out and you had a slight wait at the bar. Please give us a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Dr, Austin, TX 78759-7440 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Region: United States > Texas > Austin
Price Range: ₹ 6,133 - ₹ 14,558 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Priceline, Odigeo and Travelocity so you can book your DoubleTree by Hilton Hotel Austin Northwest Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer an outside facing room for both quiet and privacy.”
 of 5 bubbles ElleAhr, 27 Nov 2016 | Read review
“All seem quiet. Not a real distinction between High and Low”
 of 5 bubbles PSBush, 12 Oct 2016 | Read review
“Ask for a room with natural light”
 of 5 bubbles mikepettis313, 14 Sep 2016 | Read review
“Stay away from the elevators mid floor. Try to stay at the ends”
 of 5 bubbles MiamiLouH, 7 Sep 2016 | Read review
“Don't choose inside facing courtyard, no view at all.”
 of 5 bubbles dawnbT7548OO, 1 Sep 2016 | Read review
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