We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton Austin - Downtown/Town Lake

Show Prices
#64 of 197 Hotels in Austin
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton Austin - Downtown\/Town Lake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,053 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Embassy Suites by Hilton Austin - Downtown/Town Lake
See the most recent reviews
Showing 1,038: English reviews
Reviewed 28 June 2016 via mobile

The hotel was clean however the hotel was being renovated they only said it was going to be a little noisy nothing was said about no full hot breakfast air conditioning was not working properly and I reported and I was told nothing was wrong. I use my Hilton honors points and I was charged 80,000 points and didn't receive...

 Report
Helpful?
Thank Tgranv
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Reviewed 28 June 2016 via mobile

Stayed there for my birthday weekend. The hotel is currently under renovation and I was made aware of this at the time of my reservation. I didn't mind since I wouldn't be there while work was going on. There is only one elevator available so at peak times the wait was long at times. Check in was a breeze thanks...

 Report
Helpful?
Thank eboogy
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our hotel. We look forward to welcoming you back to our hotel when our stunning atrium renovation is complete. Hospitably, Jody Smith General Manager

Houston, Texas
Reviewed 28 June 2016 via mobile

I stayed at the Embassy Suites in downtown Austin for a convention. Check-in was fast, the room was very clean and comfortable and the breakfast includes a buffet and 'made to order' requests. There is also a complimentary 'manager reception' for the adults at 5 PM during the week. I have always had great stays with Embassy Suites and will...

 Report
Helpful?
1Thank Rick M
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our hotel. We are glad to know you will be visiting us soon and hope you enjoy our stunning atrium once it's complete. Hospitably, Jody Smith General Manager

Brownwood, Texas
Reviewed 25 June 2016

Embassy suites has always been our choice for lodging. This hotel was under a complete renovation. The evening reception provided no where to sit, the morning breakfast provided no where to sit, and the entire hotel was limited to one elevator. The staff did what they could to try and make your stay pleasant, but it's like trying to make...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank thefalconrto
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Fellsmere, United States
Reviewed 25 June 2016 via mobile

My daughters and I chose to stay at this hotel while in town for a concert. The staff was super friendly and attended to our every need even even driving us back and forth to the concert. My daughters loved walking in the park by the bridge and love the free breakfast everyday. Super convenient location

 Report
Helpful?
Thank Melanie Z
Houston, Texas
Reviewed 25 June 2016

I can't believe they are asking for ratings. I'm sure the hotel will be fine in a year when they are done. Right now you are literally in a hard hat area ... Jackhammers start at 9AM. Breakfast is served in a tiny room after it is cooked somewhere on the other side of the construction zone.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank AKDuncan
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. We sincerely appreciate your feedback and we’re very sorry you had an unpleasant stay. We will take your comments under consideration as we continually work to improve our guest experience. Although your recent stay did not meet your expectations, we hope you will give...

Atlanta, Georgia
Reviewed 24 June 2016

Stayed here for a couple night while on business. The place is a mess with all the construction going on. The extent of the construction was not shared on the site or else I would never have booked here. They should have shut this [lace down for construction. Had to stay in the room and do some work this morning....

 Report
Helpful?
Thank Rama S
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Katy, United States
Reviewed 24 June 2016

Do not stay here until after September 2016 when their construction is finished. This hotel was stripped down to it's bare bones on concrete...no lobby...no tables & chairs for breakfast or happy hours...the check-in was a make-shift desk in a back hallway...all the hallways were covered in heavy construction plastic and we felt unsafe and like we were in the...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Wendy G
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations by way of banners posted on our website and alerts on confirmation emails. I apologize...

Reviewed 24 June 2016 via mobile

I've stayed here many times. They did not inform me they were under a total renovation when I called to book. The renovation has them all out of sorts. It is affecting all aspects of their business. Once construction is complete, I'm sure they will, once again, be a great place to stay.

 Report
Helpful?
Thank Jason J
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Surat, India
Reviewed 23 June 2016

Best value for money hotel..free wifi..free breakfast and happy hours..1 min walking from famous Austin bridge....Located on Congress street..recommended for family stay..very near ti Highway 35 approach.

 Report
Helpful?
Thank DrJigneshOrtho
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our hotel. We look forward to welcoming you back to our hotel in the not too distant future. Hospitably, Jody Smith General Manager

140 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (110)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (34)
Viewed
View from Room (7)
Viewed
Bathroom (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Dining (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Austin hotels
0.2 km away
Hyatt Regency Austin
Hyatt Regency Austin
#18 of 197 in Austin
1,814 reviews
0.3 km away
Extended Stay America - Austin - Downtown - Town Lake
0.6 km away
Radisson Hotel & Suites Austin Downtown
Show Prices
Show Prices
Show Prices
0.8 km away
Hyatt Place Austin Downtown
0.8 km away
Hampton Inn & Suites Austin Downtown
1.0 km away
Residence Inn by Marriott Austin Downtown/Convention Center
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Region: United States > Texas > Austin
Price Range: ₹ 14,531 - ₹ 33,512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Priceline so you can book your Embassy Suites by Hilton Austin - Downtown/Town Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free wifi provided if you book the hotel on Hilton.com or you have status with Hilton. I did both.”
 of 5 bubbles 197dang, 11 Mar 2017 | Read review
“Choose a room on the north side of the hotel and on the upper floors (5th, 6th, 7th, or 8th) for the best views of downtown.”
 of 5 bubbles lahanson, 13 Feb 2017 | Read review
“Higher floors insure that you won't hear the noise from the bar.”
 of 5 bubbles sheknitsalot, 13 Feb 2017 | Read review
“good view and good location for all meetings.”
 of 5 bubbles sophietranehc, 13 Feb 2017 | Read review
“Upper floors are quieter, with happy hour and breakfast in the atrium downstairs.”
 of 5 bubbles 348kimberlye, 11 Feb 2017 | Read review
5 of 5