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Embassy Suites by Hilton Austin - Downtown/Town Lake

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#63 of 197 Hotels in Austin
Certificate of Excellence
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Embassy Suites by Hilton Austin - Downtown\/Town Lake
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1,054 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Downtown/Town Lake
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Showing 1,039: English reviews
Martindale, United States
Reviewed 3 weeks ago

This Embassy Suites is well kept, with great staff. The hotel is a in a great location if you are planning a downtown Austin event or just visiting the area. The rooms are nice, well kept, clean and comfortable. Most rooms have a nice view of the lake. Kyle, the manager made nice upgrades for us after letting him know...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 459joshj
Austin, Texas
Reviewed 3 weeks ago

We had an excellent stay & the staff was fantastic...our room was clean & the concierge on site was extremely helpful in suggestions around town with restaurants & places to visit in the Austin area. What a great location Embassy Town Lake is in Austin...thank you for a great stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Doug K
Lubbock
Reviewed 3 weeks ago

Hotel seems nice walking into lobby. My first room smelled like a smoking lounge. The hotel moved to a new room and it smelled a little better but still smelled of smoke. Both rooms were advertised as a non-smoking room. The HVAC didn't adjust and maintain temperature that you set it to. I set it to 72 and woke up...

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Thank John S
San Jose, California
Reviewed 3 weeks ago via mobile

I utilized HHonors points to book a couple of nights weekend stay in Austin. The hotel is conveniently located just over the river from downtown. There was a city bike station just across the street. It is a 20 minute walk to 6th Street. There is shuttle service that runs until 10:30 pm. It will drop you off and pick...

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Thank SuperTBQ
Reviewed 3 weeks ago

When my sister and I walked into the hotel we were impressed with the lovely lobby. Too bad we couldn't sleep in the lobby. The suite desperately needed to be updated. We actually thought that we had gone back in time about 40 years when we walked into our room. Besides the fact that the furniture needed to be replaced...

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1Thank Laurie G
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Thank you for taking the moment to share your experience. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. We are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is...

Franklin, United States
Reviewed 3 weeks ago

The entire staff of this hotel bends over backwards to make you feel welcome and comfortable. I would recommend this hotel to anyone. I have never dealt with a hotel staff as eager to please and genuinely concerned with the quality of your experience.

Review collected in partnership with Embassy Suites Hotels
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Thank K8766BLrobertf
Austin, United States
Reviewed 3 weeks ago

My experience with the staff at this hotel was absolutely deplorable. First, I was not greeted when I entered the hotel. I walked up to the counter and the woman at the front desk did not say anything or acknowledge me in any way. She just looked at me as I approached! I finally told her that I am checking...

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Thank 435melbam
Arlington, United States
Reviewed 3 weeks ago

I would recommend the Embassy Suites in Austin, TX Townlake to anyone. It was clean, helpful, the breakfast was awesome, and my entire stay was great. I was attending a TASBO Conference, and I was able to save money, sleep longer, or rise early to work out without worry about trying to find something to eat for breakfast. It was...

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Thank jacquelinee112
Summerfield, North Carolina
Reviewed 3 weeks ago

I organized a group of family and friends to take a trip to visit my daughter who lives in Austin, one of my favorite cities and we stayed at the Embassy Suites Downtown/Town Lake. I can't say enough about this fantastic hotel! It is beautiful, the beds were comfortable and the rooms were spacious and had everything we needed. The...

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Helpful?
Thank Mary M
Austin P, Front Office Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Dear Mary M: Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Austin Downtown to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back the next time you visit your daughter!

Dallas, United States
Reviewed 4 weeks ago

Hotel was in a great location and you cannot beat the Happy Hour and Breakfast. Easy check in and out and hotel parking was right across the street. Short walk acorss Congress bridge to downtown. Will definitely be back.

Review collected in partnership with Embassy Suites Hotels
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Thank Tony C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Region: United States > Texas > Austin
Price Range: ₹ 14,725 - ₹ 32,919 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com and Priceline so you can book your Embassy Suites by Hilton Austin - Downtown/Town Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and other travellers.
9 questions
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Questions? Get answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free wifi provided if you book the hotel on Hilton.com or you have status with Hilton. I did both.”
 of 5 bubbles 197dang, 11 Mar 2017 | Read review
“Choose a room on the north side of the hotel and on the upper floors (5th, 6th, 7th, or 8th) for the best views of downtown.”
 of 5 bubbles lahanson, 13 Feb 2017 | Read review
“Higher floors insure that you won't hear the noise from the bar.”
 of 5 bubbles sheknitsalot, 13 Feb 2017 | Read review
“good view and good location for all meetings.”
 of 5 bubbles sophietranehc, 13 Feb 2017 | Read review
“Upper floors are quieter, with happy hour and breakfast in the atrium downstairs.”
 of 5 bubbles 348kimberlye, 11 Feb 2017 | Read review
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