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Embassy Suites by Hilton Austin - Central

EmbassySuites.comUS$ 148*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 148*
US$ 148*
US$ 148*
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Embassy Suites by Hilton Austin - Central
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1,129 Reviews from our TripAdvisor Community

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Showing 1,124: English reviews
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Reviewed 3 days ago NEW

The internet did not work. Electric plugs did not work except in the bathroom. Staff was unresponsive when concerns were expressed. When we asked for the van to take us to a restaurant because it was raining we were rudely told the van driver was on break.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 823cherih
Costa Mesa, California
HOTEL’S FAVOURITE REVIEW
Reviewed 17 April 2017

We stayed here over Easter weekend. When we made the reservation we were warned about construction, which certainly is going on. However, the staff still managed to provide all of the usual Embassy Suites services. AND, the staff was uniformly helpful and friendly. Front desk staff, housekeeping, breakfast cooks, cleaners, bar staff were always smiling and greeting customers. Outstanding job.

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Helpful?
Thank Brian B
About Hotel's Favourite Review
Management response:

Dear Brian B, Thank you for your review about your stay here over Easter weekend! It is nice to hear that our team provided all the services that you expected in making your stay a most pleasant one! I will be sharing your positive comments with our team and we look forward to your return visit to our property! Sincerely,...

Reviewed 6 days ago NEWvia mobile

Clean. Retro. Quiet. Very pleased with Room. Friendly. Not far from downtown. Fair price. Would stay again. Very pleased. Remodeled. Good eating area for breakfast. Competitive for Austin Texas. Excellent location near city.

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Helpful?
Thank Richard A
Management response:

Dear Richard A, Thank you for your review about your stay here. It is good to hear your stay was a pleasant one. I will be sharing your feedback with the team here as they will be happy to hear this. Once again thank you for your review and I look forward to your return and meeting you in person....

Mission Viejo, California
Reviewed 1 week ago NEW

Stayed last week at this Embassy Suites. I've stayed here several times. It's under major construction now (personally I liked the Koi Pond and little bridges). The service was still good. The rooms were still nice. One day I had to work out of my room one day and the noise was barely discernible and the WiFi performance was good....

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Helpful?
Thank Mark T
Management response:

Dear Mark T, Thank you for your review about your stay here at our property! It is good to hear that your experience was a pleasant one! I will be sharing your comments with the team as they will be happy to hear this. Once again thank you for your review and I hope to meet you in the future...

Manassas, United States
Reviewed 1 week ago NEW

Very friendly and helpful staff. Hotel undergoing renovation but the staff is working around that in an effective way. Would not hesitate to stay now and definitely after the upgrades are complete. My family and I have stayed at this location multiple times and have always had a positive experience. Is very convenient for getting to UT campus and to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 885bradleyf
Management response:

Dear 885bradleyf, I want to thank you for your review about your stay here at our property. It is so nice to hear that your experience was a positive one! I will be sharing your comments to our team here at the property as they will be glad to hear about your experience! Once again thank you for your review...

North Richland Hills, Texas
Reviewed 2 weeks ago

I understand they are under construction and but if you cant deliver on services just close and reopen when you can. Lack of cars in parking lot tells me occupancy is way down. As other reviewers have said it looks like what it is namely a construction site. Free breakfast is supposed to be at 6 which for those of...

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Helpful?
Thank rba7289
Management response:

Dear rba7289, Thank you for your review about your stay here. I want to apologize for the inconveniences you had during your stay. I will be reviewing your comments with my team here to ensure we are opening on time for breakfast. I agree it is important that we are on time so that all our guests can plan their...

Selma, Texas
Reviewed 2 weeks ago

They are undergoing major construction. The place is a mess. It's dusty and smelly. I can't believe they are letting people stay here. I stayed in an older room and it's pretty worn. And there was dried food On my sofa. Staff is all courteous and great. I feel bad for them cause they have to deal with all the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank adrianamassone
Management response:

Dear adrianamassone, Thank you for your review about your stay here. I want to apologize for the invconvienances you had during our renovation process and with your suite. I will be reviewing with housekeeping in reference to your room. In reference to our renovation we know that once the remodeling is complete our guests are going to enjoy the new...

Cleveland, United States
Reviewed 2 weeks ago

I am a Diamond member- and I've seen some poor Hilton properties in the past- this one is absolutely the worst one I've ever seen. Don't stay here- they should be closed during their renovations. Dangerous- loud - smelly. I feel bad for the staff, because it's not their fault- and they are actually very nice.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Paul C
Management response:

Dear Paul C, Thank you for your review about your stay here at our property. I want to apologize for the inconveniences you had with our renovation process. I understand your disappointment and how this affected your stay. Once our renovation is complete it will have a whole new look and quality that all our guests will enjoy. Once again...

Zapata, United States
Reviewed 2 weeks ago

I understand the hotel is under construction/renovations, but they should notify the customer. This was a very unsatisfied experience. However I would have known, I would have stayed at another Embassy suites if available.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank U8640ODeduardov
Management response:

Dear U864OODeduardov, Thank you for your review about your stay here at our property. I want to apologize for the inconveniences you had here. We do have our renovation listed on our website and have notified our central reservation department so that they can make everyone aware. I will recheck these areas to ensure this listed and being explained. Once...

Brownsville, Texas
Reviewed 2 weeks ago via mobile

We knew the facility was being renovated, but stayed anyway. The bartender at the managers reception was great. Mixed us some pretty good drinks. The lobby was pretty torn up, but the staff were very accommodating. Everything was well planned so the guests received the treatment they are accustomed to at the embassy.

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Helpful?
Thank Brian A
Management response:

Dear Brian A, Thank you for your review about your stay here. It is nice to hear that your experience was a pleasant one. I will be sharing your feedback with our team here so that they know they did a great job in pleasing you. We look forward in you staying with us again in the near future. Sincerely,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: ₹ 8,598 - ₹ 17,584 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
9 questions
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the quieter.”
marktC3322BT, 23 May 2017 | Read review
“Try the omni”
rba7289, 15 May 2017 | Read review
“Hotel is under renovation. It has been adequate in the past, but only a three star type hotel.”
PVKJ, 1 May 2017 | Read review
“No good views..situated next to interstate. Wi-fi intermittent. Choose a room in another hotel.”
ttravels2017, 9 Apr 2017 | Read review
“Our room was right at the elevator (facing the elevator). I'd suggest another room.”
722damiand, 19 Feb 2017 | Read review
5 of 5
EmbassySuites.com
US$ 148* /night
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Booking.comUS$ 148
Hotwire.comUS$ 148
Orbitz.comUS$ 148
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Prices are for 1 room, 2 adults
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