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Holiday Inn Express & Suites Austin NW

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Holiday Inn Express & Suites Austin NW
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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Canton, Texas
Reviewed 1 week ago via mobile

I travel to Austin regularly but my usual HIE was booked because of SxSW. I had a little trouble finding the place but it's been worth the effort. Met all my usual expectations for a HIE: nice neighborhood, new facility, clean, well lit, safe environment, friendly staff. I think I'll probably come back on a regular basis.

Thank rkoches
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you so much for taking the time to leave us such a great review. We are really glad that you had a great experience with us. Our staff works hard to make sure that each of our guests feel welcome and appreciated. We do look forward to your next visit. Thank you, Melissa Director of Sales

King George, Virginia
Reviewed 15 January 2017

The room was nice, new, clean, spacious, and comfortable. Everything worked well, no problems, The staff was helpful and friendly. Breakfast area was clean and well maintained. Breakfast was standard hotel free breakfast. It would have been nice to get fresh cooked food. My only complaint was that although the beds were made everyday, the sheets were not changed, even...

Thank vaman1949
Melissa W, Director of Sales at Holiday Inn Express & Suites Austin NW, responded to this review

Thank you for taking the time to give us a great review. We are happy that you enjoyed your stay. Our staff takes pride in making our guests feel welcome. We do offer hot biscuits, gravy and eggs on our breakfast bar as well as the fruit, muffins, oatmeal etc. We did open our breakfast bar early with the continental...

Rowlett, Texas
Reviewed 29 November 2016

This room seemed so new, clean and nice. It had a good, safe and clean shower and good bedcovers (not too heavy to move). We had a small problem with the air, but someone was sent to repair it immediately. It was all quiet and comfortable, but the breakfast wasn't up to the standards we have come to expect from...

Thank Cassie W
Management response:

Thank you so much for taking the time to give us a great review. We are happy that you had a good stay and want to work to make your next stay ABSOLUTELY GREAT! I am glad that our staff was prompt in taking care of your staff issue and I spoke with our breakfast attendant to make sure that...

Reviewed 24 November 2016 via mobile

Nice location off the highway, close to shops & resturants, friendly helpful staff. Rooms are spacious, comfotable and clean.Breakfast was a good spread with many choices & homey touches- big jar dispensing fruit infused water, biscuits with gravy, pumpkin coffee creamer, cinnamon buns ( the good kind) and trays.

Thank Smita P
Management response:

Thank you so much for taking the time to give us such a great review. We are happy that your stay was an enjoyable one. Our staff works really hard to make sure that our guest are comfortable. We look forward to your next visit. Thank you, Melissa

Dallas, Texas
Reviewed 17 October 2016

I booked this hotel at Columbus day long weekend to visit Austin with my family and I loved this place. I had a very good experience wth hotel lobby, room, breakfast, and facilities. It is conveniently located at the center of the city. The room had a nice shower (the best so far I encountered) good enough for a tall...

Thank maxravi2015
Management response:

We are so thrilled that your experience was a success! Here at the Holiday Inn Express NW Austin we strive to keep our Guests at the Heart of What We Do. Thank you for sharing your experience with the world! We look forward to seeing you again!

Reviewed 29 September 2016

The room was not maintained, flickering light bulbs, cracked tiles in bath, leaky toilet, cracked finish on tub....it goes on......I thought the chain had standards they upheld at each location,..... The lobby and common areas were good, breakfast was good, but the room was enough to make me take Holiday Inn off of my list of places to stay....

Thank MarvinShafer
Management response:

We apologize that your stay was not up to standard. We definitely always strive to exceed your expectations. I have shared your comments with the rest of the team and we will work together to find a solution to the issues you mentioned. I am happy to share with you that renovation plans for our property are on the works....

Houston, Texas
Reviewed 12 August 2016

This hotel is in a great location and the price for a room is very reasonable. I traveled here to visit family and the hotel was clean and neat. The AC in the room was ice cold and that helps after being in the Texas heat all day. The pool was nice and clean also.

Thank brandyb272016
Management response:

Thank you so much for taking the time to give us a positive review. We are glad that you enjoyed your stay and hope that you will choose to stay with us the next time that you come to visit family. Melissa Williams

Austin, Texas
Reviewed 29 July 2016

I went in and there was nobody at the desk, so I waited...walked around and looked....heard a blaring tv (arrived after 10pm)....and still nobody came around. I waited for at least 15 minutes. Then my husband went in and did the same, and then used the bathroom. When he came out he finally saw the front desk person, and told...

Thank mashtuck1
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin NW, responded to this review

Dear mashtuck1, Thank you so much for taking the time to leave us your feedback. Please do accept our apologies regarding the hotel front desk staff for not being able to deliver an exemplary service at check in. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued...

Reviewed 18 July 2016 via mobile

Nice hotel and clean. Breakfast was very good too, it was hor and fresh. I recommend the Biscuits and gravy. The staff was very helpful and friendly. The pool was nice and clean. I recommend this place to stay.

Thank Amy H
Reviewed 10 July 2016

Second time in the past year that I've stayed here for a short getaway and it once again was just superb - clean room, nice comfortable bed, friendly staff, great breakfast, nice pool and in a nice part of Austin that is very accessible to major roads.

Thank Lyle O

50 photos of this hotel

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All Traveller Photos (9)
Bathroom (2)
Room/Suite (3)
Hotel & Grounds (2)
View from Room (2)

Management photos: Courtesy of the property manager

All Management Photos (41)
Hotel & Grounds (9)
Room/Suite (16)
Bathroom (3)
Dining (3)
Business Centre/Function Rooms (2)
Pool/Beach Area (3)
Other (5)
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 37' LCD TV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Austin NW

Address: 12703 FM 620 N., Austin, TX 78750
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 8,116 - ₹ 13,418 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin NW 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn
Hotel Style:
#73 Business Hotel in Austin
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Austin NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to draw the drapes before you go to bed because there is an abundance of light outside.”
 of 5 bubbles CassieW124, 28 Nov 2016 | Read review
“Go before 10pm you may have nicer people at the front desk”
 of 5 bubbles mashtuck1, 29 Jul 2016 | Read review
“Freda's next door is excellent!”
 of 5 bubbles 921cathyp921, 8 Aug 2013 | Read review
“All rooms were quiet”
 of 5 bubbles dwsorrells, 23 Jul 2013 | Read review
“Choose the side of the hotel away from the resturant located close by the hotel. The resturant had live music one night (it was on the weekend), which made it a little noisy for a while.”
 of 5 bubbles sls1958, 7 Mar 2013 | Read review
5 of 5